Leonida Fargnoli
Sidcup,England
Summary
Dynamic and results-driven professional with 9 years of experience in fast-paced environments, including McDonald’s. Proven ability to manage teams, streamline operations, and deliver exceptional customer service. Having worked alongside Admissions Team in various University, I am now looking to leverage my skills and operational expertise in the Admission Team where I can contribute to business growth and team success.
Overview
6
6
years of professional experience
Work history
Student Recruiter
Uniway Connect
London
11.2025 - 12.2025
- Enhanced student engagement by organising interactive recruitment events.
- Utilised social media platforms for effective promotion of university programs.
- Collaborated with academic departments, resulting in increased enrolment rates.
- Assisted students with application procedures, making process more efficient.
Admin Officer and Office Manager
RS Education
London, England
10.2024 - 01.2025
- Review client applications, documents, and communications for accuracy and quality
- Ensure team members meet their targets for client engagement and success rates.
- Organize training sessions to keep the team updated on changing educational policies and admissions processes.
- Mentor junior staff and help them develop client-handling skills.
- Set KPIs for the team and evaluate their performance regularly.
- Provide feedback and strategies for improvement during one-on-one meetings
- Oversee education consultants handling client applications, admissions processes, and advice.
- Identify areas to enhance the consultancy’s offerings, such as adding new partnerships or courses
- Prepare and present to senior management regular reports on team performance, client success rates, and revenue growth.
Assistant manager
McDonald’s
London, England
03.2020 - 10.2024
- Managed daily operations of a high-volume restaurant, ensuring compliance with company standards for quality, service, and cleanliness (QSC)
- Led a team of 25 employees, including training, performance management, and scheduling to ensure optimal staffing levels.
- Delivered outstanding customer service, resolving issues efficiently and maintaining a positive customer experience.
- Assisted with inventory control, ordering, and stock management to maintain adequate supplies and reduce waste.
- Managed cash handling and banking procedures, including reconciliation of daily sales and deposits.
- Supported the General Manager in achieving sales targets, reducing costs, and implementing promotional campaigns.
Education
Certificate of Higher Education - Business Management
New College Durham
Skills
- Recruitment strategy
- Knowledge of admissions process
- Results-Oriented focus
- Effective presentation
- Language proficiency
- Multitasking efficiency
- Collaborative partnership
- Customer relationship management
- Applicant screening
- Student engagement
- Team player
- Customer Service
Languages
Italian
Native language
English
Fluent
Spanish
Fluent
Timeline
Student Recruiter
Uniway Connect
11.2025 - 12.2025
Admin Officer and Office Manager
RS Education
10.2024 - 01.2025
Assistant manager
McDonald’s
03.2020 - 10.2024
Certificate of Higher Education - Business Management
New College Durham