- Physical activity - walks, gym and pilates
- Socialising with friends and family
- Reading
- Cooking
- Drawing and Painting
- Singing and dancing
- Meeting new people and broadening my social circle
Leoni Capuano
Glasgow ,Scotland
Overview
9
9
years of professional experience
Work History
Teacher
SABIS International
Abu Dhabi
08.2025 - 04.2026
- Established positive relationships with students, parents, fellow teachers and school administrators.
- Used effective teaching methods to assist with student development, including collaborative learning, positive reinforcement, modelling and explicit instruction.
- Observed and assessed student performance to identify areas requiring improvement.
- Prepared unit and lesson plans for courses of study, following curriculum guidelines and common core standards.
- Adapted teaching methods and instructional materials to meet students' varying needs, interests, and abilities, promoting inclusive education.
- Monitored progress through classwork, coursework and project marking to provide extra support for struggling students.
- Collaborated with teaching and support staff to allocate responsibilties effectively,improving the efficiency of daily routines and ensuring all students are equipped with the tools and support needed to acieve high performance.
- Tutored students in one-to-one and small group sessions to progress learning.
- Utilised assessment tools to regularly measure educational progress, providing feedback to students and parents for continuous improvement.
Child Development Officer
Glasgow City Council
Glasgow
07.2022 - 07.2025
- Cultivated strong, trusting relationships with service users and championed their interests.
- Coordinated and planned activities which kept children engaged and entertained throughout the day.
- Instilled positive values through role-modelling.
- Set targets for key children to build skills and confidence.
- Provided a supportive atmosphere for children experiencing emotional difficulties.
- Generated comprehensive observations and assessments, contributing to reports aligned with city policies and procedures.
- Conducted daily learning observations, audits, and risk assessments to uphold compliance with government policies and align interactions, spaces, and resources with establishment ethos.
- Attended professional development training to enhance expertise in early years education and ensure service users receive high-quality, meaningful interactions that support all areas of development.
- Facilitated seamless transitions across multiple establishments to mitigate staff absences' impact on service users.
- Implemented health and safety policies, conducting risk assessments to prevent accidents.
- Collaborated with external services to plan exciting activities and outings for students.
Sales Advisor
River Island
Glasgow
06.2017 - 08.2022
- Resolved customer queries and complaints with professionalism, ensuring swift restoration of satisfaction.
- Cultivated exceptional customer satisfaction by delivering friendly service consistently.
- Identified customer needs through effective questioning and recommended suitable products.
- Achieved company targets by executing innovative sales strategies.
- Resolved customer issues and complaints through quick-thinking problem-solving skills.
- Surpassed monthly sales targets through strategic implementation of up-selling and cross-selling techniques.
- Executed visual merchandising strategies to ensure displays remained attractive and adhered to brand standards.
- Coordinated sales initiatives with marketing teams to enhance profitability.
- Met sales targets through proactive promotion and excellent customer service.
- Built and maintained positive relationships with customers to encourage repeat business.
- Assisted customers in selecting products that best fit their personal needs and preferences.
- Operated register to process payments via cheque, cash and cards.
- Participated in inventory counts, ensuring accuracy in stock levels and identifying discrepancies.
- Replenished items and organised displays to keep stock looking professional.
- Participated in regular training sessions to stay updated on product knowledge and sales techniques.
- Responded to customer complaints, diffusing tension and reporting feedback to supervisors for service delivery improvement.
- Identified upselling and cross-selling opportunities, effectively increasing average transaction values.
- Accepted and processed new orders and refunds in line with company standards, fulfilling customers' needs and fostering loyalty.
- Trained new staff on company's best practices, merchandising and lead development techniques to fulfil sales targets.
- Acquired and contacted leads via different channels and initiated conversion processes to convert potential clients into customers.
Education
Bachelor of Arts - Childhood Studies
University of the West of Scotland
Hamilton 01-2023
Certificate of Higher Education - Childhood Practice
New College Lanarkshire
Motherwell01-2019
St. Andrews RC Secondary
Glasgow 01-2019
Skills
- Team collaboration
- Effective communication
- Trustworthy
- Problem solving
- Effective time management
- Customer service excellence
- Highly organised with the ability to prioritise tasks, ensuring all are completed to a high standard
- Proactive, ensuring to take initiative and lead to prepare for future tasks and situations
- Decision-Making confidence
- Proficient in Microsoft Office Suite
- Quality Assurance
- Ability to work in a fast-paced environment whilst maintaining calm under pressure
- Work strogly as both an individual and as part of a team
- Reliable and responsive
Interests
Timeline
Teacher
SABIS International
08.2025 - 04.2026
Child Development Officer
Glasgow City Council
07.2022 - 07.2025
Sales Advisor
River Island
06.2017 - 08.2022
Bachelor of Arts - Childhood Studies
University of the West of Scotland
Certificate of Higher Education - Childhood Practice
New College Lanarkshire
St. Andrews RC Secondary