LEONEL KUBONG NDIKUM
Derby
Summary
A detail-oriented and dynamic professional with over 5 years of experience in the retail industry. Adept at providing exceptional customer service and enhancing client satisfaction through personalized experiences. Proven track record in sales, inventory management, and administrative support, with a deep understanding of retail products and high-end clientele expectations. Strong communicator and proactive team player with advanced Microsoft office skills and a solid understanding of accounting practices. Known for my organizational skills and ability to thrive in fast-paced environments
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work history
Store manager
Western International Group(Gala Supermarket)
Sharjah, UAE
2025.02 - 2025.08
- Managed comprehensive store operations, overseeing cash reconciliation and team scheduling.
- Coached underperforming team members, implementing training programmes that enhanced sales performance.
- Monitored daily performance metrics, identifying opportunities to optimise sales and improve stock management.
- Collaborated with Area and Category Managers to execute impactful in-store promotional campaigns.
- Led onboarding sessions for new employees, providing essential product knowledge and operational procedures.
- Oversaw inventory lifecycle management, ensuring optimal stock levels through strategic forecasting.
Store manager
Landmark Group(Viva Supermarket)
Dubai, UAE
2024.07 - 2025.02
- Successfully directed end-to-end launch operations for two new store locations in Dubai.
- Achieved 145% sales performance during company-wide 'Down Down Sales Challenge', earning CEO recognition.
- Conducted analysis of KPI reports and sales data to identify trends and implement productivity strategies.
- Prevention measures and improved stock management.
- Supervised daily store operations, ensuring compliance with cash handling and employee performance standards.
Assistant store manager
Landmark Group(Viva supermarket)
dubai, UAE
2023.09 - 2024.07
- Assisted in training process to build a high-performing retail team.
- Managed cash registers, handled financial transactions accurately.
- Fostered a positive shopping environment by ensuring the store was clean, organised and inviting at all times.
- Monitored sales performances daily, identified slow-moving products and took corrective actions promptly.
- Maintained health and safety standards within the store to ensure compliance with company policies and legal requirements.
Retail sales associate(Team Member)
Landmark Group-Viva supermarket
dubai, UAE
2019.12 - 2023.09
- Delivered exceptional customer service through comprehensive product knowledge and tailored recommendations.
- Operated point-of-sale systems accurately to ensure efficient transaction processing.
- Managed product returns and customer complaints, resolving issues promptly to uphold brand reputation.
- Contributed to visual merchandising by creating appealing displays that increased customer engagement.
- Promoted customer loyalty schemes, boosting retention rates and generating repeat business.
- Maintained high standards of store presentation and cleanliness, optimising shopping experience.
- Participated in loading and unloading deliveries, including stock transfers.
Education
Bachelor of Business Administration - Insurance & Security
The University of Bamenda
Cameroon 2013.10 - 2016.12
Skills
- Retail operations management
- KPI analysis and reporting
- Customer service excellence and relationship management
- Communication skills
- Team Work and Collaboration
- Inventory control and loss prevention
- Merchandising and stock management
- Detail-oriented organization
- Point of sale and cash handling
- Microsoft Office and ERP proficiency
- Multitasking and time management
- Detail Oriented and organization
- Leadership and staff development
Languages
English
Native
French
Intermediate
Timeline
Store manager
Western International Group(Gala Supermarket)
2025.02 - 2025.08
Store manager
Landmark Group(Viva Supermarket)
2024.07 - 2025.02
Assistant store manager
Landmark Group(Viva supermarket)
2023.09 - 2024.07
Retail sales associate(Team Member)
Landmark Group-Viva supermarket
2019.12 - 2023.09
Bachelor of Business Administration - Insurance & Security
The University of Bamenda
2013.10 - 2016.12