Leone Gabbott Fisher

I began my role as a crew member at McDonald’s on the 21stAugust 2022. This role has allowed me to further develop my social skills and display acts of problem solving. In order to perform this job well, I have displayed flexibility and have completed training in all areas so that I can be placed anywhere within the workplace and be an excellent team member in ensuring that the McDonald’s four promises: Quality, Service, Cleanliness and Value are being achieved.

• Addressed questions, concerns and complaints of customers.
• Shared product knowledge to answer customer questions and make suggestions.
• Achieved excellent customer service by greeting customers and meeting quality expectations.

• As part of my studies at university, I have been given the opportunity to go on a work placement to gain experience within an early years setting which will help me during my professional practice. This opportunity has allowed me to gain confidence, display leadership and also provide a safe and secure setting of which children feel safe and happy in. I believe that this experience has given me the resources and training I need to achieve my goal of becoming an early years practitioner.
• Adapted activities to support Special Educational Needs and Disabilities (SEND) pupils.
• Used phonics to build reading and writing skills.

• This role developed me socially, as it gave me confidence to communicate and interact with other individuals and develop as a team player. I also acquired good time management skills. On occasion I had to support the team during busy periods which enabled me to improve my customer service skills, as I had the opportunity to assist customers with their orders and resolve any issues they may have whilst at our restaurant.
• Swept and mopped kitchen during and after shifts to maintain cleanliness.
• Covered flexible shifts to meet overall team goals.
• Established effective cleaning routines, resulting in critical time savings.
• Maintained attractive, clean and orderly spaces, creating a welcoming atmosphere for customers.
• Greeted customers warmly and professionally on arrival, promptly directing to allocated tables.
• Elevated guest experiences by delivering tailored, personalised customer service.

Commenced work experience on the 2nd of April 2022 as an office administrator within a home office within Dublin, Ireland. This role developed my confidence in handling

situations with customers and increased my independence in updating important data bases and documents. I carried out office admin duties, database management, invoices

and I also called clients and updated their details which took a huge amount of responsibility because this was all confidential information. From my experience, I was

required to ensure all data was accurate so a core skill for this was ensuring that I paid close attention to details and having the skill of picking up important, valid information

which was necessary to document. This included a change of host families addresses, dietary requirements of students staying with host families and many other factors.

• Managed database to maintain updated records and accuracy.
• Answered high-volume daily telephone and email enquiries, minimising correspondence backlogs.