Summary
Overview
Work History
Education
Skills
Timeline
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Leonardo Paladini

Leonardo Paladini

Manager
London,Kent

Summary

Dynamic FOH Manager with a proven track record at a leading hospitality company, enhancing guest relations and reducing turnover through effective team building and training. Expert in food safety compliance and upselling strategies, driving increased revenue while ensuring high-quality service and operational excellence. Committed to fostering a positive work environment.

Overview

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Work History

FOH Manager

Hospitality Industry
  • Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
  • Adhered to safe work practices, food safety regulations, and corporate guidelines.
  • Collaborated with back-of-house teams to deliver seamless dining experiences and high-quality service standards.
  • Elevated team performance with regular training sessions, addressing areas of improvement and promoting best practices.
  • Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
  • Enhanced communication between FOH staff members by holding daily pre-shift meetings updating on changes in menus or promotions.
  • Ensured compliance with health codes, safety regulations, and company policies through diligent oversight of daily operations.
  • Promoted upselling strategies among servers, leading to higher average check values per transaction.

Education

Hospitality School
London

Skills

Guest relations

Timeline

FOH Manager

Hospitality Industry

Hospitality School

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