Leonardo Paladini
Manager
London,Kent
Summary
Dynamic FOH Manager with a proven track record at a leading hospitality company, enhancing guest relations and reducing turnover through effective team building and training. Expert in food safety compliance and upselling strategies, driving increased revenue while ensuring high-quality service and operational excellence. Committed to fostering a positive work environment.
Overview
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1
Language
Work History
FOH Manager
Hospitality Industry
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Collaborated with back-of-house teams to deliver seamless dining experiences and high-quality service standards.
- Elevated team performance with regular training sessions, addressing areas of improvement and promoting best practices.
- Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
- Enhanced communication between FOH staff members by holding daily pre-shift meetings updating on changes in menus or promotions.
- Ensured compliance with health codes, safety regulations, and company policies through diligent oversight of daily operations.
- Promoted upselling strategies among servers, leading to higher average check values per transaction.
Education
Hospitality School
LondonSkills
Guest relations
Timeline
FOH Manager
Hospitality Industry
Hospitality School
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