Leonardo Paladini
Manager
London,Kent
Summary
Dynamic FOH Manager with a proven track record at a leading hospitality company, enhancing guest relations and reducing turnover through effective team building and training. Expert in food safety compliance and upselling strategies, driving increased revenue while ensuring high-quality service and operational excellence. Committed to fostering a positive work environment.
Overview
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Language
Work History
FOH Manager
Hospitality Industry
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Collaborated with back-of-house teams to deliver seamless dining experiences and high-quality service standards.
- Elevated team performance with regular training sessions, addressing areas of improvement and promoting best practices.
- Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
- Enhanced communication between FOH staff members by holding daily pre-shift meetings updating on changes in menus or promotions.
- Ensured compliance with health codes, safety regulations, and company policies through diligent oversight of daily operations.
- Promoted upselling strategies among servers, leading to higher average check values per transaction.
Education
Hospitality School
LondonSkills
Guest relations
Complaint handling
Scheduling staff
Reservation handling
Table management
Hygiene standards
Menu design
Food safety compliance
Emergency procedures
Reservation management
Training and mentoring
Staff management
Staff motivation
Team building
Upselling strategies
Restaurant operations
Quality control
Timeline
FOH Manager
Hospitality Industry
Hospitality School