Leonardo Burch
London,ENG
Summary
Dedicated and reliable, bringing over two years of hands-on experience in the hospitality & customer service industry where I've refined my skills & become astute with the demands of the field. I'm well-equipped to provide an exceptional service whilst providing a high-grade, memorable experience. I'm a confident communicator who takes pride in building healthy relationships in work with customers and colleagues alike. With a wealth of transferable skills alongside passion to deliver work at the highest standard attainable, I believe I have a great deal to offer to employers
Overview
3
3
years of professional experience
7
7
Certification
Work history
Relief Supervisor
Admiral Casino
Lewisham, Kent
08.2024 - 09.2025
- Cash handling: Distributing finances, managing and protecting the stores finances, collecting the stores weekly earnings
- Providing customer service: handling customer queries, complaints, and providing food & beverages
- Cleaning and general Maintenence of the building
- Keeping records of financial transactions
- Maintained team-oriented atmosphere with open communication and quick conflict resolution.
- Provided cover shifts for other venues in Bromley, Sutton, Catford, Southwark, and Welling
- Handling conflict management with customers and staff
Logistics Assistant
The Brewery
London, ENG
09.2023 - 08.2024
- Setup & organised multiple different rooms for various events that ranged up to 1,000+ people
- Managed multiple tasks at once in a time efficient manner
- Various heavy lifting tasks ranging from tables, chairs, deliveries, furniture, etc. and relocating heavy objects
- Organised furniture & equipment for optimal storage and retrieval efficiency.
- Received and handled deliveries from external parties for events
- Clear & efficient communication to carry out tasks effectively
- Organised storage for retrieval efficiency
- Supported external departments within the company
Night Porter
The Bromley Court Hotel
Bromley
02.2023 - 09.2023
- Setup rooms for events including; conferences, weddings, celebrations, etc.
- Managed cleanliness of the building
- Prepared breakfast buffet in the morning
- Handled customer enquiries & provided room service
- Hand over with all necessary details to kitchen staff & morning staff
- Assisted guests with luggage
- Effective communication and cooperation with night manager
Food & Beverage Assistant
The Bromley Court Hotel
Bromley
01.2023 - 09.2023
- Provided food & beverage services: taking orders, serving
food & drinks to customers, clearing tables, resetting tables - Effective communication with co-workers and guests alike
- Professional and presentable apparel
- Worked well under high pressure
- Experienced with handling customer complaints, reacting to these circumstances appropriately & diffusing any aggression
- Provided general assistance to customers, helping them with queries
& finding solutions to any presented problems - Work efficiently in team-working environment, co-operating with everyone in order to achieve our tasks
- Obtained significant initiative, handling situations independently
- Provided services for large functions up to 200+ people
Education
Distinction - Business Level 3 Diploma
Grimsby Institute
D*D*D - Business Level 3 Extended Diploma
Grimsby Institute
GCSEs -
Somercotes Academy
Skills
- Professionalism
- Communication Skills
- Reliable
- Strong Work Ethic
- Flexibility
- Team Work
- Sociable
- Adaptable
- Independent
- Physical strength
- IT Knowledge
Certification
- Employability Passport Certificate | The Talent Dock
- NCFE level 2 certificate in creating a business start-up
- Certificate of Completion "insight, team building and upskilling" | Grid for Good
- Certificate of Recognition | Pitch Fest 21
- BVE - Learners Award
- GIFHE Skills Challenge
- Cademi - Customer Service Basics
Timeline
Relief Supervisor
Admiral Casino
08.2024 - 09.2025
Logistics Assistant
The Brewery
09.2023 - 08.2024
Night Porter
The Bromley Court Hotel
02.2023 - 09.2023
Food & Beverage Assistant
The Bromley Court Hotel
01.2023 - 09.2023
Distinction - Business Level 3 Diploma
Grimsby Institute
D*D*D - Business Level 3 Extended Diploma
Grimsby Institute
GCSEs -
Somercotes Academy