Summary
Overview
Work history
Education
Skills
Certification
Timeline
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Leonardo Burch

London,ENG

Summary

Dedicated and reliable, bringing over two years of hands-on experience in the hospitality & customer service industry where I've refined my skills & become astute with the demands of the field. I'm well-equipped to provide an exceptional service whilst providing a high-grade, memorable experience. I'm a confident communicator who takes pride in building healthy relationships in work with customers and colleagues alike. With a wealth of transferable skills alongside passion to deliver work at the highest standard attainable, I believe I have a great deal to offer to employers

Overview

3
3
years of professional experience
7
7
Certification

Work history

Relief Supervisor

Admiral Casino
Lewisham, Kent
08.2024 - 09.2025
  • Cash handling: Distributing finances, managing and protecting the stores finances, collecting the stores weekly earnings
  • Providing customer service: handling customer queries, complaints, and providing food & beverages
  • Cleaning and general Maintenence of the building
  • Keeping records of financial transactions
  • Maintained team-oriented atmosphere with open communication and quick conflict resolution.
  • Provided cover shifts for other venues in Bromley, Sutton, Catford, Southwark, and Welling
  • Handling conflict management with customers and staff

Logistics Assistant

The Brewery
London, ENG
09.2023 - 08.2024
  • Setup & organised multiple different rooms for various events that ranged up to 1,000+ people
  • Managed multiple tasks at once in a time efficient manner
  • Various heavy lifting tasks ranging from tables, chairs, deliveries, furniture, etc. and relocating heavy objects
  • Organised furniture & equipment for optimal storage and retrieval efficiency.
  • Received and handled deliveries from external parties for events
  • Clear & efficient communication to carry out tasks effectively
  • Organised storage for retrieval efficiency
  • Supported external departments within the company

Night Porter

The Bromley Court Hotel
Bromley
02.2023 - 09.2023
  • Setup rooms for events including; conferences, weddings, celebrations, etc.
  • Managed cleanliness of the building
  • Prepared breakfast buffet in the morning
  • Handled customer enquiries & provided room service
  • Hand over with all necessary details to kitchen staff & morning staff
  • Assisted guests with luggage
  • Effective communication and cooperation with night manager

Food & Beverage Assistant

The Bromley Court Hotel
Bromley
01.2023 - 09.2023
  • Provided food & beverage services: taking orders, serving
    food & drinks to customers, clearing tables, resetting tables
  • Effective communication with co-workers and guests alike
  • Professional and presentable apparel
  • Worked well under high pressure
  • Experienced with handling customer complaints, reacting to these circumstances appropriately & diffusing any aggression
  • Provided general assistance to customers, helping them with queries
    & finding solutions to any presented problems
  • Work efficiently in team-working environment, co-operating with everyone in order to achieve our tasks
  • Obtained significant initiative, handling situations independently
  • Provided services for large functions up to 200+ people

Education

Distinction - Business Level 3 Diploma

Grimsby Institute

D*D*D - Business Level 3 Extended Diploma

Grimsby Institute

GCSEs -

Somercotes Academy

Skills

  • Professionalism
  • Communication Skills
  • Reliable
  • Strong Work Ethic
  • Flexibility
  • Team Work
  • Sociable
  • Adaptable
  • Independent
  • Physical strength
  • IT Knowledge

Certification

  • Employability Passport Certificate | The Talent Dock
  • NCFE level 2 certificate in creating a business start-up
  • Certificate of Completion "insight, team building and upskilling" | Grid for Good
  • Certificate of Recognition | Pitch Fest 21
  • BVE - Learners Award
  • GIFHE Skills Challenge
  • Cademi - Customer Service Basics

Timeline

Relief Supervisor

Admiral Casino
08.2024 - 09.2025

Logistics Assistant

The Brewery
09.2023 - 08.2024

Night Porter

The Bromley Court Hotel
02.2023 - 09.2023

Food & Beverage Assistant

The Bromley Court Hotel
01.2023 - 09.2023

Distinction - Business Level 3 Diploma

Grimsby Institute

D*D*D - Business Level 3 Extended Diploma

Grimsby Institute

GCSEs -

Somercotes Academy

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Leonardo Burch