Leonardo Anargyrou

Worked on internal projects, as well as Co-Dev projects.

Currently collaborating with Rare on Sea of Thieves.

• Fixed identified issues to improve workflows.
• Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
• Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
• Participated in requirements and used case reviews.
• Developed reports and materials for key stakeholders related to quality goals, progress and challenges.
• Assisted teammates in developing skills necessary to grasp application concepts and tool suite.
• Reported progress, test metrics and results to project stakeholders.

SoE is a software provider for Dental Practices.

I started as a Technician on the Support Desk. On this role, I further improved my Windows and Networking knowledge, customer servicing and how to effectively use Jira to log, track and raise awareness of bugs and issues affecting the software and our customers.
I later transitioned to the Database Migration team, where our goal is to convert Databases from competitors for customers looking to acquire SoE's solution. Daily work consist of Jira,
MS SQL Databases, Slack, and other in-house built tools.

• Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
• Tested components and systems to evaluate performance and identify concerns.
• Maintained quality assurance and customer satisfaction objectives.
• Completed job reports and logs immediately following service calls.
• Applied critical thinking and research to address complex issues.
• Optimized system performance through thorough testing, analysis, and adjustments as needed.