Leona Paul
COLCHESTER,ESSEX
Summary
Dynamic Administrator/ Account Manager with extensive experience in KYC/AML processes and extensive customer service experience. Highly organised professional that finds it easy to establish relationships with customers. Stays calm under pressure. Accomplished in driving customer and revenue growth with proactive strategies and daily management. Successful in motivating employees. Friendly and supportive leader with focus on maintaining and extending client relationships. Managing large customer load and seeking new professional challenge with growing team.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
Work History
Outbound Customer Service Sales/ Administration
Domestic & General
Fully Remote, UK
02.2025 - 04.2025
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Consistently arrived at work on time and ready to start immediately.
- Increased customer satisfaction by resolving issues.
- Displayed energy and enthusiasm in fast-paced environment.
- Completed customer orders with speed and accuracy.
- Used Microsoft Word and other software tools to create documents and clear communications.
KYC/AML Telephony Analyst
KPMG Management Services
London
10.2023 - 12.2024
- Adhering to all KYC, KYB and CDD checks in line with business regulations, whilst also providing good customer service.
- Delivering excellent client service, addressing queries promptly and accurately.
- Assess document verification, ownership structures, payment flows and identify UBO information in line with KYC/KYB requirements.
- Ensure best practice is observed and contribute to a culture of continuous improvement.
- Conducted end-to-end review of KYC records.
- Performed due diligence on customer documentation and information.
- Maintaining a high standard of GDPR regulation's
KYC/AML Analyst Support
KPMG Management Services
London
02.2021 - 08.2023
- Partnering up with Relationship Managers on the required client documentation and KYC information to meet regulatory and internal policies and requirements for on boarding and periodic reviews.
- Discuss and escalate, as necessary, issues arising from client types, structures and AML-related risks.
- overseeing the KYC and AML processes within the organization to ensure adherence and compliance with the local UK regulations for the services subject to the AML Regulation.
- Good Knowledgeable of the KYC/AML processes
- Conduct KYC due diligence searches and perform reviews for Low/Medium/High risk customers.
- Maintaining a high standard of GDPR at all times
KYC Data Gatherer Analyst/ Telephony
KPMG Management Services
Glasgow
09.2019 - 02.2021
- Responsible for the KYC processing of new client and account opening forms and maintaining reference databases with completed records and information.
- Organised physical files and digitised records to support ease of access and GDPR compliance.
- Talking to customers, Relationship Managers, Accountants & Solicitors over the telephone to determine the correct information has been provided to cover the overview of Customer Due Diligence checks
- Oversaw database to maintain updated records and accuracy.
- Implemented guidelines and procedures for staff to comply with.
Accounts Manager
Zurich
Glasgow
02.2019 - 08.2019
- Developed professional relationships with clients to build trust, respect and reliability.
- Corresponded with clients to provide information, value and benefits of product and services.
- Collaborated with various departments to manage client needs and improve overall satisfaction.
- Researched developing trends to expand knowledge of products and services.
Education
HNC & HND - Music , Promotion & Management
James Watt College
Greenock, InverclydeGCSEs - English, Music, Art & History
Ardrossan Academy
North AyrshireA-Levels - English & Music
Ardrossan Academy
North AyrshireCertificate of Higher Education - Principles Of Business Administration
Home Study TQUK
Colchester, Essex 07.2023 - 01.2024
Skills
- Account management from start to finish
- Strong customer relations
- Exceptional telephone etiquette
- Strong ability with Excel , Outlook & Microsoft Office
- Knowledge of KYC/AML processes
- Data Management
- Attention To Detail
- High level of accuracy
- Compliance
- Quality assurance
- GDPR
- Training of Staff
- Application support
- Data entry
- Desktop support
Timeline
Outbound Customer Service Sales/ Administration
Domestic & General
02.2025 - 04.2025
KYC/AML Telephony Analyst
KPMG Management Services
10.2023 - 12.2024
Certificate of Higher Education - Principles Of Business Administration
Home Study TQUK
07.2023 - 01.2024
KYC/AML Analyst Support
KPMG Management Services
02.2021 - 08.2023
KYC Data Gatherer Analyst/ Telephony
KPMG Management Services
09.2019 - 02.2021
Accounts Manager
Zurich
02.2019 - 08.2019
HNC & HND - Music , Promotion & Management
James Watt College
GCSEs - English, Music, Art & History
Ardrossan Academy
A-Levels - English & Music
Ardrossan Academy
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