Leon James

• Completed new boiler installations, repairs servicing and maintenance work
• Carried out regular preventative maintenance on plumbing & heating systems
• Performed reactive maintenance, facilitating 24-hour call-out services to maintain high-performing boiler systems
• new build installations
• Completed bathroom installations, doing multi trade work when required / tiling / carpentry / general building works such as building stud walls etc
• Hiring & supervising sub contractors when required to achieve exceptional workmanship standards.
• Diagnosed and repaired faults affecting proper performance of heating systems.
• Liaised with clients, understood their requirements effectively.
• managing marketing
• Made estimates of project costs, issued invoices and collected payments.
• Achieved timely project completion with meticulous planning and execution of tasks.
• Completed professional installations of hot and cold water systems in residential settings.
• Replenished stock and processed deliveries to maximise product availability.

• Carried out regular preventative maintenance on plumbing systems.
• Boiler installtions
• Bathroom installations
• Fault finding
• Unvented cylinder installations
• Minor plumbing works tap changes / wc replacements and all associated domestic plumbing works
• Tested plumbing systems, located leakages and repaired faults.
• Understanding workplace hazards to comply with safety rules and procedures.
• Communicated with customers to explain correct operation of gas appliances and importance of regularly servicing gas appliances.
• Cleaned and tidied work sites after job completion.

• Assisting with all assosiated plumbing and heating tasks
• Assisting with boiler / heating installations
• Cylinder installations
• General plumbing works
• Reactive maintenance works

• Bathrooms installation
• Completing multi trade tasks
• General plumbing works
• Installed water supply systems and sanitary fixtures.
• Completed new installations, mainly bathrooms
• Assisted with domestic electrical installations
• Installed plumbing for kitchens

This was a voluntary unpaid role to enable me to complete my NVQ portfolio

• Reactive maintenance plumbing works
• Tap changes, ball valves
• Domestic plumbing leaks
• Valve replacements
• Sanitary installations

• Promoted current services and offers using expert product knowledge.
• Increased customer base with consistent follow-up calls.
• Delivered telesales scripts clearly to engage callers with relevant service information.
• Generated interest in products by explaining features and benefits to customers.
• Participated in team meetings for improved understanding of company goals.
• reaching sales targets

• arranging and providing debt management plans
• Used outstanding problem-solving and communication skills to appease dissatisfied customers.
• Assisted colleagues during high volume periods, fostering teamwork.
• Promoted current services and offers using expert product knowledge.