Leon Holman
SHEPPERTON,Surrey
Summary
Motivated Assistant Manager with strong leadership and organisational skills. Skilled at team management, ensuring smooth operations, and driving customer satisfaction. Proven ability to streamline processes, boost productivity, and foster positive work environment. Committed to delivering results and enhancing business performance.
I have grown up in a pub environment helping my grandparents who had a pub in Crawley for 40 years. This led to my love of people, creating a warm welcoming atmosphere to socialise in, and cemented my love of music. I have been a DJ since i was 18 too - i have played house music professionally in nightclubs, and now own my own PA system , where people can hire me for private events, birthdays, etc. i love to play all genres of music!
I have a Personal Licence and a Music License.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Mitchell & Butlers
Shepperton, Greater London., Surrey
02.2015 - Current
- Trained new employees on company policies, customer service excellence, and sales techniques.
- Monitored staff performance and developed improvement plans.
- Coordinated with senior management to implement strategic plans for revenue growth.
- Oversaw daily operations, including opening and closing procedures, to maintain store standards.
- Facilitated communication between staff and senior management, acting as a point of contact.
- Prepared detailed reports on weekly sales, expenses, and staff productivity for management review.
- Monitored inventory levels, placing orders for stock replenishment to prevent shortages.
- Cultivated work environment focused on personal responsibility, continuous improvement and delivering high-quality results.
- Organised staff training sessions on new product ranges, enhancing team knowledge and sales skills.
- Developed and maintained safety protocols to ensure a safe working environment for all employees.
- Implemented promotional campaigns, ensuring staff were briefed and displays correctly arranged.
- Resolved escalated customer complaints by offering practical solutions and maintaining professionalism.
Education
NVQ Level 3 - Hospitality Supervisor Management
APTEM apprenticeship
LONDON01-2025
Skills
- Team building
- Employee training
- Customer relationship management
- Performance monitoring
- Visual merchandising
- Leadership skills
- Staff mentoring
- Outstanding customer service
- Administrative procedures
Languages
French
Intermediate
B1
Spanish
Intermediate
B1
Interests
- Music- play keyboards and have DJ'd since i was 18 years old
- Athletics - i used to run 400m for West Sussex and have always kept my fitness up
- Film buff
- Travel
Timeline
Assistant Manager
Mitchell & Butlers
02.2015 - Current
NVQ Level 3 - Hospitality Supervisor Management
APTEM apprenticeship