LEON Dunlop

In this job I provide excellent customer service by greeting customers, understanding their flooring needs and advising customers on suitable products, underlay, accessories and fitting services. I would also support the sales team by offering product knowledge, preparing quotes and processing customers orders accurately. In the warehouse I maintained organisation by doing stock controls, checking deliveries and completing paperwork and ensuring safe storage of the carpets and accessories.

In this job I was required to deliver excellent face to face communication with customers, helping both the trade and regular customers find the right material, tool or supplies to fit there needs. The main role in this job was having the extensive knowledge around different trades and answering niche questions around a specific problem or job. This job required me to deliver fast transactions while running around getting the items the customer wanted. When I wasn't helping a customer I would be replenishing stock and making sure the warehouse was neat and tidy. With every job I have listed the most important part of this role was being a part of a team and collaborative so the job can be done in an efficient way while enjoying every day at the job.

This job required me to deliver personalised kitchen designs to B&Q customers, translating their ideas on to a visual representation of how they would want their kitchen to look. My job required me to help choose specific materials for appliances, worktops and specific layouts to fit the budget and the space requirements. The most interesting part of the job was the initial enquiry to finishing the final sale. When the final sale was processed and ordered for fitting we was always available to support with missing parts of the order or any general enquires the customer had for us. The job required me to achieve sales targets which I achieved most weeks and months and learnt a lot through this job for example to a range of different people and cold approaching people to thinking about buying a kitchen to then processing the final sale.