Leon Bach
London,ENG
Summary
Hospitality management expert with significant experience in luxury settings. Demonstrated ability to lead teams and elevate guest satisfaction. Focused on operational excellence and maintaining superior service standards.
Overview
8
8
years of professional experience
1
1
Certification
Work history
Senior Floor Manager
No, Fifty Cheyne
2026.03 - Current
- Oversaw resolution of escalated customer issues to safeguard brand reputation.
- Motivated team members to achieve and exceed established sales targets.
- Enhanced customer satisfaction through management of efficient floor operations.
- Took charge of critical decision-making during peak trading hours to ensure streamlined operations.
- Reinforced superior customer service practices to drive repeat patronage.
- Ensured adherence to safety standards via regular inspections of the restaurant.
- Reconciled cash takings, card statements and receipts after each shift, noting and rectifying discrepancies.
- Led training initiatives to cultivate and maintained positive workplace culture.
- Managed inventory effectively to prevent stock shortages and reduce overages.
- Coordinated staff schedules to maximise shift coverage and operational efficiency.
- Facilitated completion of staff training certifications ensuring compliance with legal requirements.
- Kept business in compliance with internal controls, industry regulations and health and safety requirements.
Private Butler
Private Household UHNW Client
2025.12 - 2026.03
- Provided first class service with the utmost professionalism at all times.
- Streamlined communication channels to improve efficiency in housekeeping operations.
- Prioritised safety measures through rigorous security procedures around the estate.
- Conducted inventory checks regularly, maintaining optimal stock levels.
- Maintained high level of discretion whilst handling confidential matters.
- Facilitated smooth running of daily routines by scheduling and overseeing domestic staff.
- Enhanced guest experience through personalised service delivery.
- Supervised renovation projects to ensure minimal disruption to household activities.
F&B Assistant Manager - Client Experience
Harrods Ltd.
London, UK
2024.10 - 2025.12
- - Leading a team of 21 waiters, over the 2 floors of the Penthouse, as well as the Private Service Suites.
- - Managing a daily flow of 300+ guests over each floor during peak operation.
- - Managed luxury F&B operations for Harrods' Penthouse and Private Shopping Division, ensuring exceptional experiences for UHNW and VIP clients.
- - Collaborated with culinary and retail teams to execute bespoke events and high-value service appointments.
- - Led and trained service teams to uphold five-star Forbes standards, fostering a culture of accountability.
- - Enhanced guest satisfaction through tailored service strategies and feedback systems.
- - Coordinated with finance and retail to monitor performance and operational costs.
Food & Beverage Supervisor
The Peninsula London (HSH Group)
London
2023.07 - 2024.09
- - Played a key role in the pre-opening phase of a flagship 5-star property, establishing service systems and operational procedures.
- - Supervised daily restaurant and bar operations, ensuring team readiness, service consistency, and adherence to brand standards.
- - Supported VIP functions, high-profile events, and coordinated guest service logistics with precision and discretion.
Chef de Rang (Head Waiter)
Studio Frantzén - Harrods
London
2022.10 - 2023.07
- - Part of the opening team for Chef Björn Frantzén’s Michelin-starred concept, delivering elevated Nordic-Asian fine dining experiences.
- - Coached junior team members on fine dining protocols, sequence of service, and guest engagement.
- - Ensured VIP clients received personalized, detail-oriented service aligned with Michelin standards.
Supervisor
Shangri-La Hotel at The Shard, Ting Restaurant
London
2022.05 - 2022.10
- - Led service teams in delivering Forbes and LQA-rated standards.
- - Oversaw scheduling, end-of-day financial reports, and guest follow-up documentation.
- - Supported management with operational audits and service improvements.
Waiter
Shangri-La Hotel at The Shard, Ting Restaurant
London
2021.07 - 2022.10
- - Delivered consistent five-star service and ensured compliance with health, safety, and allergen protocols.
- - Worked collaboratively with management to resolve guest concerns and optimize team performance.
QSR Associate
Eataly
London
2021.04 - 2021.07
- - Coordinated high-volume service while maintaining quality standards and operational efficiency.
- - Supported onboarding and trained staff in service protocols and compliance.
Supervisor / Prep Chef
Burrito Mama (Wahaca)
London
2018.04 - 2020.10
- - Promoted to Supervisor after demonstrating leadership, efficiency, and reliability.
- - Oversaw stock management, supplier liaison, and financial accountability for tills and cash flow.
- - Delivered staff training to ensure compliance with health, safety, and hygiene standards.
Education
Higher - Music
James Gillespie’s High School
Edinburgh, UKSkills
- Food and beverage operations management
- Team leadership and development
- VIP guest relations and retention
- Budgeting and cost control
- Event coordination and management
- Operational compliance standards
- Stakeholder communication
- Performance analysis and reporting
- CRM and Microsoft Office proficiency
Personal Information
Certification
- COSHH
- HACCP - Level 3
- Fire Marshal Training
- Health and Safety - Level 3
- Food Safety and Hygiene - Level 3
- Food Allergy and Intolerance Training
- Licensing and Social Responsibility – England & Wales
Timeline
Senior Floor Manager
No, Fifty Cheyne
2026.03 - Current
Private Butler
Private Household UHNW Client
2025.12 - 2026.03
F&B Assistant Manager - Client Experience
Harrods Ltd.
2024.10 - 2025.12
Food & Beverage Supervisor
The Peninsula London (HSH Group)
2023.07 - 2024.09
Chef de Rang (Head Waiter)
Studio Frantzén - Harrods
2022.10 - 2023.07
Supervisor
Shangri-La Hotel at The Shard, Ting Restaurant
2022.05 - 2022.10
Waiter
Shangri-La Hotel at The Shard, Ting Restaurant
2021.07 - 2022.10
QSR Associate
Eataly
2021.04 - 2021.07
Supervisor / Prep Chef
Burrito Mama (Wahaca)
2018.04 - 2020.10
Higher - Music
James Gillespie’s High School