LEO JOS JOSEPH
Horsham,UK
Summary
Accomplished Senior Branch Manager with 11+ years of progressive experience in retail and customer service, driving business process improvements, revenue growth, and customer loyalty across multiple locations. Proficient in financial administration, team leadership, auditing, and B2B sales. Adept at coordinating teams and financial activities, with exceptional communication and advanced Microsoft Excel skills. Known for exceptional customer service and ensuring regulatory compliance. Proven success in handling foreign currency transactions and remittances. Seeking a challenging role in the UK finance and banking sector to leverage expertise and drive continued success.
- Financial Administration: Proficiency in financial administration, including budget management, financial reporting, and account oversight.
- Team Leadership: Demonstrated ability to coordinate and lead teams effectively, driving motivation and achieving business objectives.
- Auditing: Strong auditing skills, with a focus on accuracy and compliance in financial records assessment and Payroll.
- Customer Service: Dedication to providing exceptional customer service, resolving issues effectively and ensuring high customer satisfaction levels.
- B2B Sales: Proficiency in business-to-business (B2B) sales strategies and initiatives to drive revenue growth.
- Communication Skills: Excellent communication skills for conveying complex financial information clearly to clients and colleagues.
- Microsoft Excel: Expertise in Microsoft Excel, with advanced skills in data analysis, financial modelling, and utilizing advanced functions.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
Work History
SENIOR BRANCH MANAGER
HAMDAN EXCHANGE LLC
Muscat, Oman
09.2015 - 12.2023
- Financial Transactions and Currency Exchange: Demonstrated expertise in handling foreign currency transactions, including buying and selling foreign currencies. Proficient in managing account openings for various banks, ensuring smooth and accurate financial transactions
- Remittance and Payment Processing: Proven track record of efficiently sending remittances to India and other parts of the world using online platforms like NEFT/IMPS, Express Money, Western Union, EZ Remit, Instant Cash, Trans Fats, and MoneyGram .Skilled in both account credit and cash pick-up methods.
- Customer Service and Issue Resolution: Commended for providing exceptional customer service to International travellers. Successfully addressed customer queries and resolved complaints, maintaining high levels of customer satisfaction.
- AML and KYC Compliance: Responsible for implementing and upholding the company's Anti-Money Laundering (AML) policy and Know Your Customer (KYC) procedures, ensuring regulatory compliance and financial integrity.
- Financial Reporting and Communication: Proficient in daily cash tallying and end-of-day report generation. Skilled in using Microsoft Word and other software tools to create various financial documents and reports. Demonstrated the ability to effectively communicate with foreign customers, addressing their complaints and issues.
Branch Manager
KOSAMATTAM FINANCE PRIVATE LIMITED
COIMBATORE, INDIA
06.2011 - 08.2015
- Gold Loan Management: Proficient in gold appraising and managing gold loan operations. Responsible for maintaining comprehensive records of customers' gold loan details, outstanding balances, and related financial instruments, such as debentures and insurance.
- Financial Analysis and Risk Assessment: Conducted financial risk analyses to forecast trends and recommend improvements. Implemented service enhancements and strategies to mitigate risks and optimize the sales cycle, ensuring compliance with industry standards.
- Customer Relationship Management: Successfully boosted sales and enhanced customer loyalty through the introduction of incentive programs. Developed and maintained strong relationships with customers, ensuring their financial needs were met effectively.
- Sales Growth and Expansion: Formulated and executed strategies to expand the existing customer base, resulting in a notable increase in annual sales. Played a key role in driving revenue growth and achieving business targets.
- Career Advancement Achievement: Demonstrated exceptional performance and dedication, earning a promotion from Business Associate to Branch Manager within just two years of joining the company.
Education
BACHELOR OF BUSINESS MANAGEMENT - BUSINESS MANAGEMENT
S.N.R.SONS COLLEGE
COIMBATORE,INDIA 06.2008 - 05.2011
Skills
- Customer Service
- IT Skills
- Excellent Communication Skills
- Team Work
- Time Management
- Leadership and Organisational skills
- Work under Pressure
- Confidentiality
- Multitasking
- Responsibility
- Ability to manage Challenging /Stressful situations
- Listening skill
- Quick learner
Languages
English
Fluent
Arabic
Fluent
Hindi
Fluent
Tamil
Native
Malayalam
Native
Additional Information
Visa Details : Dependent Visa
Expiry : January 2028
Timeline
SENIOR BRANCH MANAGER
HAMDAN EXCHANGE LLC
09.2015 - 12.2023
Branch Manager
KOSAMATTAM FINANCE PRIVATE LIMITED
06.2011 - 08.2015
BACHELOR OF BUSINESS MANAGEMENT - BUSINESS MANAGEMENT
S.N.R.SONS COLLEGE
06.2008 - 05.2011
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