Leo Woodcock
Ormskirk,Lancashire
Summary
A detail-oriented professional with expertise in Microsoft Office Suite and Google applications, adept at research and information gathering. Demonstrates strong communication skills to enhance team efficiency and customer satisfaction. Proven ability to organise tasks effectively, manage time efficiently, and coordinate with teams to exceed service goals. Committed to developing customer experience strategies that drive success.
Overview
4
4
years of professional experience
9
9
years of post-secondary education
Work history
Customer Care - Customer Experience Leader
McDonalds
Ormskirk, Lancashire
2023.06 - 2025.06
- Customer interaction / customer service in a dining area to ensure a great time by upholding excellent food standards and resolving any issues a customer may have.
- Working to ensure high standards of hygiene are maintained at all times
- Working to a strict time schedule with co-workers to achieve and exceed expected sales targets.
- Liaising between management and customers - I would always be the first contact for customers which taught me how to effectively communicate with people and show effective conflict resolution.
- Act in a supervisory capacity by setting tasks for co-workers to be completed and checking that those tasks were completed properly at the end of each shift.
Pot Washer
Rose N’ Bowl
Stacksteads, Lancashire
2021.08 - 2022.07
- Ensuring cooking utensils, cutlery and other equipment was cleaned to a high standard and kept organised
- Transporting food and meats to and from the freezer
- Following food hygiene standards at all times
- Sometimes interacting with customers when needing to fill a front-of-house role.
- Keeping to set time standards.
General Floor Worker
Premier Mini Market
Stacksteads, Lancashire
2021.04 - 2021.08
- Keeping the shop clean by brushing and mopping
- Transporting produce and stocking shelves as needed
- Advising customers and helping to pick out items.
Education
LLM SQE - Legal Practice
Edge Hill University
2025.09 - 2027.07
LLB (Hons) - Law
Edge Hill University
2022.09 - 2025.08
A Level - Psychology, Criminology, Law
Burnley College
2020.09 - 2022.08
GCSE - Business, Physics, Biology, Chemistry, English Literature, English Language, Mathematics, Art and Design
Haslingden High School
2018.03 - 2020.08
Skills
- Competency in Microsoft Word, Microsoft Powerpoint, Microsoft Excel and Google counterparts
- Research and information gathering
- Communication skills with teammates to ensure efficiency or customers to provide them with a positive experience
- Organisation
- Time Management whilst adhering to set task lists
- Ability to coordinate with a team to meet and exceed service goals
- Customer experience strategy
Affiliations
- Amateur Pool
- Camping and Hiking
Timeline
LLM SQE - Legal Practice
Edge Hill University
2025.09 - 2027.07
Customer Care - Customer Experience Leader
McDonalds
2023.06 - 2025.06
LLB (Hons) - Law
Edge Hill University
2022.09 - 2025.08
Pot Washer
Rose N’ Bowl
2021.08 - 2022.07
General Floor Worker
Premier Mini Market
2021.04 - 2021.08
A Level - Psychology, Criminology, Law
Burnley College
2020.09 - 2022.08
GCSE - Business, Physics, Biology, Chemistry, English Literature, English Language, Mathematics, Art and Design
Haslingden High School
2018.03 - 2020.08