Leo Smith
Summary
Dedicated worker with a systematic approach to time and workload management. History of effective communication with customers and resolving system faults. Strong organizational skills contribute to achieving company objectives through careful planning. Reliable and trustworthy, committed to enhancing customer satisfaction.
Overview
8
8
years of professional experience
Work history
Crew member
Mcdonalds
Edinburgh
2025.11 - Current
- Oversaw regular stock takes to enhance supply management efficiency.
- Ensured compliance with health and safety protocols during food preparation to mitigate cross-contamination risks.
- Cultivated customer loyalty through tailored service and engagement.
Customer Service Manager
Ladbrokes
Kirkintilloch
2024.10 - 2025.05
- Achieved outstanding customer satisfaction through effective team management.
- Audited work and customer service processes to identify improvement areas.
- Addressed and solved customer issues and complaints without difficulty.
- Coordinated training to improve operations, team morale and customer service.
Mechanics apprentice
sighthill college edinburgh
Edinburgh
2023.06 - 2024.06
- Repaired brakes and changed fluids to deliver safe vehicles.
- Changed vehicle oil and replaced filter.
- Worked with team members to coordinate workflow and complete high-volume services in busy environments.
- Assembled mechanical components following specifications.
- Carried out scheduled and routine maintenance on small and large vehicles.
- Documented work logs and repairs to maintain accurate records.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Handled heavy equipment and tools, from multi-purpose jacks to mobile column lifts.
- Used automated testing methods to carefully diagnose vehicle faults.
- Wore proper PPE and complied with OSHA standards to reduce risks and hazards.
- Worked with customers to assess vehicle issues and document vehicle symptoms.
- Protected against accidents by carefully handling tools and chemicals.
- Resolved reported vehicle issues first time, achieving high customer satisfaction rate.
- Performed accurate electrical testing, enabling safe system fault repairs.
- Completed computer-assigned vehicle alignments.
School leaver
Wester Hails Secondary School
2018.08 - 2023.06
- Carried out day-to-day duties accurately and efficiently in line with classroom activities
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity as a result of my education
- Successfully applied myself to school subject in order to generate pass grades
Education
GCSEs - Sport & Recreation, History, Mathematics
Wester Hails High School
Edinburgh, MidlothianGCSEs - Practical Woodworking, English, Physical Education
Wester Hails Secondary School
Edinburgh, MidlothianSkills
- Customer engagement and communication
- Strong verbal communication
- Safety compliance awareness
- Cost estimation techniques
- Inspection skills
Timeline
Crew member
Mcdonalds
2025.11 - Current
Customer Service Manager
Ladbrokes
2024.10 - 2025.05
Mechanics apprentice
sighthill college edinburgh
2023.06 - 2024.06
School leaver
Wester Hails Secondary School
2018.08 - 2023.06
GCSEs - Sport & Recreation, History, Mathematics
Wester Hails High School
GCSEs - Practical Woodworking, English, Physical Education
Wester Hails Secondary School