Summary
Overview
Work history
Education
Skills
Languages
Personal Information
Certification
Accomplishments
Timeline
Generic

Leo Maslin

Horsham

Summary

Experienced retail professional with focus on delivering exceptional customer service and driving sales. Enhance customer engagement through strong communication skills and deep understanding of product knowledge. Consistently meet sales targets by employing effective merchandising techniques and creating welcoming store environment. A long list of volunteer work, particularly in environmental activism and history of championing charity initiatives and loyalty programs.


Currently employed by TJX Europe as a Sales Associate and part of their Rising Star development program in training to take up a management role. Role includes assisting management with developing and leading staff, resolving staff and customer conflicts, growing sales and customer satisfaction in accordance with company guidelines, and generally keeping store operations running smoothly.

Overview

9
9
years of professional experience
1
1
Certification

Work history

Retail sales associate

TJX Europe
Horsham, West Sussex
06.2024 - Current
  • Assisted in training of staff members to improve team efficiency.
  • Maintained display and organisation of department based on visual merchandising guidelines improving shop floor appeal.
  • Championed charity campaigns and initiatives to increase donations.
  • Promoted loyalty schemes to customers, enhancing brand loyalty.
  • Collaborated with team members for efficient store operations.
  • Enhanced customer satisfaction by addressing and resolving complaints efficiently.


Server/Student Chef

One and Only Hotel & Resort
Cape Town, Western Cape
01.2020 - 12.2020
  • Personally selected as top student to complete work placement in both Front of House Service and Kitchen Training with school's top property, 5-star hotel and resort in the heart of Cape Town.
  • Assisted kitchen staff with food prep, dishwashing and plating food.
  • Checked on tables to ensure guest satisfaction, anticipated additional needs and happily fulfilled additional requests.
  • Resolved customer complaints calmly and professionally to maintain satisfaction.

Server

Fire Monkey - Asian Fusion Restaurant
Cape Town, Western Cape
01.2020 - 10.2020
  • Joined Fire Monkey team as server just after their opening and remained with them until their unfortunate closing during the pandemic.
  • Upsold snacks, sides and desserts to increase average transaction value.
  • Advised on food and drink choices based on customer preferences.
  • Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.

Extras Coordinator's Assistant

Moonlighting YYY Productions
Stellenbosch, Western Cape
01.2017 - 03.2017
  • 3 months spent assisting Extras Coordinator both with paperwork in office and organisation, processing and directing extras on location.
  • Liaised with relevant parties using appropriate communication channels.
  • Kept and maintained accurate filing system for preservation of office information.
  • Streamlined processes to improve and optimise operations.
  • Managed and prioritised varied and busy workload to meet deadlines.

Education

Certificate of Higher Education - Psychology

University of Essex
United Kingdom
2021 - 2023

Certificate of Higher Education - Hospitality Management

International Hotel School
Cape Town, Western Cape
2020 - 2021

Skills

  • Microsoft Office 365 (Word, Excel, Outlook, Database) (3 years)
  • Customer service (2 years)
  • Problem management
  • Organisational skills
  • Communication skills
  • Leadership
  • POS
  • Childcare (2 years)
  • Experience with children (3 years)

Languages

English

Personal Information

  • Highest Education Level: Certificate of Higher Education
  • Industry: Social Science

Certification

Academic Honours Grade 12 with High Academic Achievement achieved in:

  • English
  • Mathematical Literacy
  • Computer Applications Technology
  • Design
  • Life Orientation

Accomplishments

    Conservation Volunteer Certificate from Youth 4 Conservation in recognition of eight days of service and direct contribution to the conservation objectives of Wild at Tuli, a wilderness area in Botswana. This contribution includes Biodiversity Research and Conservation Projects (such as building waterholes, soil erosion control and anti-poaching activities) often undertaken in difficult conditions due to the remoteness and climate of the area, and requires an appreciation of and sensitivity to the natural environment.

Timeline

Retail sales associate

TJX Europe
06.2024 - Current

Server/Student Chef

One and Only Hotel & Resort
01.2020 - 12.2020

Server

Fire Monkey - Asian Fusion Restaurant
01.2020 - 10.2020

Extras Coordinator's Assistant

Moonlighting YYY Productions
01.2017 - 03.2017

Certificate of Higher Education - Psychology

University of Essex
2021 - 2023

Certificate of Higher Education - Hospitality Management

International Hotel School
2020 - 2021
Leo Maslin