Lenuta Hall

• Managed identification verification and processing of candidate information enduring the Right to Work process is followed and documents provided are valid
• Oversaw the candidates' mailbox, responding to inquiries, gathering feedback, and conducting insights analysis
• Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
• Trained employees in company and regulatory compliance requirements to promote conformance

Collaborated with a team of UX designers to support a digital transformation program for an engineering company:

• Organized and facilitated discovery sessions: Scheduled meetings, prepared agendas, and coordinated with stakeholders to identify existing processes and highlight gaps and areas of user dissatisfaction.
• Coordinated and conducted user interviews: Managed interview logistics, including scheduling, sending reminders, preparing interview guides, and documenting feedback to gather authentic insights into users' work contexts and objectives.
• Developed As-Is and To-Be process maps: Created detailed process documentation, ensured version control, and maintained organized records of process maps.
• Presented new workflows and process improvements: Created and delivered presentations, prepared supporting materials, and managed feedback sessions to communicate user journeys and updated process objectives effectively.

• Collaborated with the Digital Transformation Delivery team to implement new digital retail processes: Microsoft Dynamics 365 Commerce, Business Intelligence reporting, improved graphics solution.
• Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.

Reviewed processes and regulations and ensured the IT system is compliant with new issued regulations by working with cross functional teams to delivery new change requests.