Lennox Izukanne
London
Summary
I am a dedicated and experienced gym manager in both commercial and residential gym and spa facilities. With over 10+ years’ experience in the fitness industry. As a sport an exercise science graduate. A good deal of practical experience as a personal trainer, group exercise instructor and group exercise leader. Displayed a great sense of customer service by improving the engagement between staff and members and overall member experience which increased the clubs overall rating. A proven leader and well-established communicator demonstrated by maintaining great relationships with staff to keep the staff turnover low and overall member feedback positive.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Gym and spa manager, personal trainer
Motive8 Ltd
The Corniche, The Skyline Tower, Woodberry Down
06.2022 - Current
- Being the head of a residential facility that has 3000+ residents spread over 6 high rise buildings
- Motivating and managing 4 gym and spa duty managers as well as 1 assistant manager
- Managing and balancing the annual budget of over £140,000
- Maximized efficiency through time management and staff supervision to boost productivity.
- Oversaw upkeep of entire facility and notified maintenance for service repairs.
- Greeted spa guests warmly to create positive first impression of establishment.
- Led spa tours for new members to familiarize guests with services provided.
- Evaluating the budget the budget weekly to maintain cost control, cash flow management and revenue generation.
- Leading impactful marketing projects to provide the residents with that extra bit of customer service.
- Managed activities related to staff training, treatment procedures, inventory management and marketing.
- Recorded product sales into spa's weekly income report.
- Maintaining a great relationship with the building management company and building developers and having weekly meetings
- Facility operations management i.e Health and Safety Regulations and Facilities Optimization
- Reporting and analysis i.e Sending weekly and monthly reports to the building management company for example forecast reports and visitor reports
- Organizing and promoting special events monthly events I.e National Fitness Day and Christmas.
Assistant Gym Manager/General Manager
PureGym
PureGym Marylebone, PureGym South Kensington
08.2019 - 05.2022
- Working together with the general manager to supervise over 5000 members at a flagship site that has a turnover of over £2m
- Supervise and lead 4 full time gym instructors and 19 rent paying personal trainers that contribute to £22,800 monthly
- Running of the facility in the absence of the general manager
- Main problem solver for all guests and members feedback and complaints
- Work closely with the general manager to achieve targets and aims as well as assisting in identifying ideas to take the site to the next level
- To help maintain a clean, safe and hospitable environment for the enjoyment and welfare of guests and members, in agreement with the company’s health and safety legislations
- Monthly assessment of the account documents and budget to identify where funds can be saved and used to invest in something new
- Develop, train and check-in with the gym instructors and personal trainers to help them achieve their goals and targets to be the best they can be at their job roles
- Carrying out daily checks of health and safety, cleanliness and stock restraints are carried out in all areas of the facility
- Leading by the front by carrying out several classes and extra services that are provided to the guests/members.
- Developed sales strategies and coached staff on selling tactics to maintain high percentage of membership enrolments.
- Set and managed employee work schedules for coverage in assigned areas.
- Evaluated team members and offered helpful feedback by observing while performing duties and offering services to customers.
- Interviewed and hired gym staff for various roles.
- Reviewed stock counts and ordered items to control inventory.
- Generated leads through sales promotions and word-of-mouth.
- Implemented effective social media strategies facilitate new business and promote patronage in existing customers.
Education
Sport and Exercise Science BSc (Hons) -
Middlesex University
DD2 Distinction stars - undefined
Havering Sixth Form College
7- GCSE'S grades A-C -
Eastlea Community School
Skills
- Budget Management
- Sales Driven
- Team Leadership
- Training and Development
- Client Experience
- Facilities Management
- Staff Management
- Leading impactful marketing projects
- Microsoft sources
- System Improvement
- Performance Evaluations
- Client service management
Certification
- Jack Petchey Award 2013
- REPS Level 2 Certificate in Fitness Instructing
- REPS Level 3 Certificate in Fitness Instructing
- REPS Level 2 Certificate in Personal Training (Gym)
- REPS Level 3 Certificate in Personal Training (Gym)
- FAA Level 2 Award in Emergency First Aid at Work (QCF)
- QA Level 2 Award in Emergency First Aid at Work (QCF)
- Pool Plant Operator
- STA Level 2 Pool Responder
- Level 3 award in pool plant Operations
- Sports and Exercise Science BSc (Hons) Upper Second-Class Honours 2:1
Languages
English
Native language
Spanish
Upper intermediate
B2
Dutch
Advanced
C1
Timeline
Gym and spa manager, personal trainer
Motive8 Ltd
06.2022 - Current
Assistant Gym Manager/General Manager
PureGym
08.2019 - 05.2022
DD2 Distinction stars - undefined
Havering Sixth Form College
Sport and Exercise Science BSc (Hons) -
Middlesex University
7- GCSE'S grades A-C -
Eastlea Community School