Lennie Rolston

Responsibilities:

• Develop and maintaining complex Excel spreadsheets and Dashboards, with macros and formulas.
• Providing support to Report users.
• Years of experience in creating Pivot Tables and Pivot Graphs.
• Proficient in MS Access databases with various action queries formulae, functions and Macros.
• Proficient in Crystal Reports.
• Excellent problem-solving and analytical skills
• Ability to work independently and as part of a team
• Excellent communication and interpersonal skills
• Created Tools to monitor KPI's.
• Set up Channel and Sales Force budgets.

• Implemented guidelines and procedures to support IT department.
• Installed new software for users and monitored version and patch update requirements.
• Organised workspaces for employees with computer, monitors and associated cabling or equipment.
• Updated and improved web pages for relevancy and accuracy.
• Answered user questions about software operation to help resolve problems.
• Scheduled upgrades and configuration to align management information systems.
• Reset passwords of customers to provide data protection.
• Researched latest information to stay abreast with trends.

• Updated sales records promptly and precisely for reliable reporting.
• Provided reliable administrative support for improved sales team efficiency.
• Supported strategy delivery through accurate sales systems and spreadsheet management.
• Responded to inbound customer email, telephone and social media enquiries promptly.
• Collaborated closely with sales department to identify, support and maximise expansion opportunities.
• Circulated feedback from customer satisfaction questionnaires to enhance product and service offerings.
• Drafted sales reports to distil data for decision-makers.
• Drove customer retention, building engaging relationships through every interaction.
• Provided high-quality support across administrative tasks of end-to-end sales.
• Analysed market and competitor data to inform sales strategy.
• Resolved customer queries using in-depth product and service knowledge.
• Maintained sales documentation and customer records in company database.
• Drafted competitive sales quotes and communicated fee schedules to customers.
• Prepared and distributed customer quotes within target timeframes.

• Provided administrative support to sales team.
• Supported management with spreadsheet creation and updates.
• Responded to inbound customer email and telephone enquiries.
• Prepared sales quotes.
• Used Aldus Pagemaker to create brochures and flyers.
• Drafted sales reports.
• Attended to customer queries and built relationships through every interaction.
• Performed administrative tasks.
• Resolved customer queries using in-depth product and service knowledge.
• Supported sales team with contract and document administration to streamline sales.
• Prepared and distributed customer quotes within target timeframes.
• Maintained sales documentation and customer records in company database.