LENI KEITH
Moreton Morell,Warwickshire
Summary
Motivated Year 12 student at Sibford School with hands-on customer service experience gained through internships and volunteer roles. Proven reliability and teamwork skills demonstrated in managing transactions and participating in a student-run food initiative. Strong communication abilities in German, English, and Spanish (B2+) facilitate connections with diverse individuals. Committed to excellence and continuous growth in customer service and hospitality environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Barista & Cashier
Sibford School Coffee Shop
2026.03 - 2026.03
- Assisted in serving high volumes of customers during school rugby tournament with over 200 guests.
- Prepared and served a variety of hot and cold beverages, including fresh coffee and brewed teas.
- Operated espresso machines and coffee-making equipment, ensuring quality beverage production.
- Maintained cleanliness and sanitation of work environment by regularly cleaning machines and customer areas.
- Handled cash and card payments accurately in a fast-paced setting.
- Collaborated with a small team to maintain high service standards.
- Cleaned and sanitised work areas, utensils, and equipment for safety.
- Organised workspaces for easy access to resources and products.
Virtual Work Experience — Hospitality
Marriott Bonvoy - Springpod
2026.02 - 2026.02
- Completed programme covering front-of-house operations, food and beverage service, and guest experience.
- Gained an understanding of industry standards for customer service and teamwork.
- In partnership with Springpod.
Food Service & Till Operator (Voluntary)
Old School
Ingolstadt, Bayern
2023.09 - 2025.07
- Operated cash handling in busy break-time settings.
- Processed transactions with accuracy to enhance customer experience.
- Maintained productivity by efficiently handling cash and card payments.
- Utilised problem-solving abilities to address transaction issues, minimising delays.
- Delivered customer service with a friendly approach and professionalism.
- Ensured proper management of cash and card transactions, maintaining accurate financial records.
- Calculated change accurately following transactions.
- Greeted and bid farewell to customers, fostering a welcoming atmosphere.
- Assisted customers with product inquiries, providing knowledgeable support.
- Protected purchases through careful wrapping and bagging.
- Kept checkout areas clean, tidy, and organised.
- Facilitated team communication for meetings.
Education
A-Levels - Sociology, Art; BTEC Level 3 Business Studies
Sibford School
Banbury, OXF2027-01
Skills
- Customer service and support
- Cash handling accuracy
- Teamwork and collaboration
- Effective communication
- Transaction accuracy
- Problem resolution
- Work organization
- Quick learner
- Multitasking skills
- Attention to detail
- Guest service excellence
- Active listening skills
- Adaptability and learning agility
- Barista training and equipment maintenance
- Cleanliness standards adherence
- Time management proficiency
- Patience under pressure
- Order-taking efficiency
- Food and beverage service skills
Languages
German
First Language
English
Advanced
C1
Spanish
Upper Intermediate
B2
References
Available on request from Sibford School (Head of Sixth Form and Deputy Head of Sixth Form).
Availability
Available evenings (Mon–Fri from 5 pm) and all day weekends. Happy to be flexible around shift requirements.
Certification
Virtual work experience on Springpod
- https://space.springpod.com/certificate/28963tmoz8e9/share
- https://space.springpod.com/certificate/tuojvpv60l1y/share
- https://space.springpod.com/certificate/21wm80j4xgjf/share
Hobbies and interests
- Fine Line art and Painting
- Team sports – Netball, Hockey
- play the trumpet
- Outdoor activities – climbing, hiking, cycling
- Cooking (specifically Asian), Baking
Timeline
Barista & Cashier
Sibford School Coffee Shop
2026.03 - 2026.03
Virtual Work Experience — Hospitality
Marriott Bonvoy - Springpod
2026.02 - 2026.02
Food Service & Till Operator (Voluntary)
Old School
2023.09 - 2025.07
A-Levels - Sociology, Art; BTEC Level 3 Business Studies
Sibford School