Lena Nicholas
Cardiff
Summary
Friendly, enthusiastic and customer-focused professional with over three years' experience delivering exceptional service in busy hospitality environments. Experienced in building rapport with customers, recommending products to meet their needs and creating positive experiences that encourage repeat business. A quick learner with a genuine interest in jewellery and fashion, I enjoy helping people celebrate special occasions by finding thoughtful gifts and the right product for the occasion. Reliable, adaptable and confident working as part of a team to achieve shared goals in fast-paced environments.
Overview
6
6
years of post-secondary education
3
3
years of professional experience
Work history
Food service worker
Subway
Worthing
2025.05 - 2025.12
- Delivered friendly, personalised customer service by greeting customers, understanding their preferences and recommending menu items to enhance their experience.
- Maintained attractive product displays and consistently high cleanliness and presentation standards to create a welcoming environment.
- Prepared customer orders accurately and efficiently in a fast-paced setting while ensuring excellent product quality and smooth service.
- Processed cash and card payments accurately using POS systems.
- Completed opening and closing procedures, replenished stock, rotated products and carried out stock counts to support efficient store operations.
- Worked collaboratively with colleagues to meet daily service goals while maintaining high standards during busy trading periods.
Front of house team member
Rosa's Thai
Cardiff
2025.02 - 2025.05
- Delivered warm, attentive customer service while managing multiple tables in a busy restaurant environment.
- Built rapport with customers, recommending menu items based on their preferences to enhance their experience and encourage additional sales.
- Processed cash and card payments accurately using POS systems.
- Handled customer concerns professionally and efficiently, ensuring positive outcomes and maintaining customer satisfaction.
- Maintained a clean, organised dining area and supported the team to ensure smooth day-to-day operations.
- Participated in promotional activities by engaging with members of the public, offering samples and encouraging new customers to visit the restaurant.
Waitress
Tides Restaurant
Goring, West Sussex
2022.08 - 2024.09
- Provided consistently friendly and professional customer service, creating welcoming experiences that encouraged repeat visits.
- Developed excellent product knowledge to confidently answer customer questions and recommend suitable food and drink options.
- Managed customer orders accurately while remaining calm and organised during busy service periods.
- Worked closely with colleagues to ensure efficient service and consistently high customer satisfaction.
- Maintained high presentation and cleanliness standards throughout the restaurant.
- Adapted my approach to provide excellent service during private functions, themed evenings and charity events, tailoring the customer experience to different occasions.
Education
Cardiff University
Cardiff 2024.09 -
A-Levels -
Worthing College
Worthing 2022.09 - 2024.05
GCSEs -
Davison High School for Girls
Worthing, West Sussex 2017.09 - 2022.05
Skills
- Outstanding customer service and relationship building
- Sales, upselling and identifying customer needs
- Cash handling and POS systems
- Strong communication and interpersonal skills
- Excellent organisation and attention to detail
- Maintaining high presentation and visual standards
- Complaint resolution and problem solving
- Teamwork in fast-paced environments
- Fluent in English and German
References
Mrs Ali Hurst
Owner
Tides Restaurant
124 Aldsworth Ave Goring BN12 4UU
Email: info@tidesrestaurant.net
Tel: 07951280567
Timeline
Food service worker
Subway
2025.05 - 2025.12
Front of house team member
Rosa's Thai
2025.02 - 2025.05
Cardiff University
2024.09 -
A-Levels -
Worthing College
2022.09 - 2024.05
Waitress
Tides Restaurant
2022.08 - 2024.09
GCSEs -
Davison High School for Girls
2017.09 - 2022.05