Summary
Overview
Work history
Education
Hobbies/Interests
Timeline

Lena Allen

Dartford,Kent

Summary

I have a strong background within Human Resources with varied background in support roles. Monitors administrative needs and assists with daily and long-term HR duties. I am a team player and also motivated to work on my own. Highly-motivated multitasker with excellent organisational abilities. Maintains accurate, up-to-date staff records for enhanced performance monitoring.

I have been working for a small family business part time for a long time but I am now ready for a new chapter now my children are older.


Overview

34
34
years of professional experience

Work history

HR & Office Manager

Linkway CCP
Dartford, Kent
01.2013 - Current
  • Processed invoices and financial data with strong eye for detail.
  • Answered high-volume daily telephone and email enquiries, minimising correspondence backlogs.
  • Guided stationery and office supplies purchasing activities to achieve budgetary targets.
  • Drafted, printed and compiled important formal documentation, strictly meeting required standards.
  • Handled on-boarding process for newly hired employees, including distributing paperwork.
  • Updated HR database with new employee information, changes in benefits and other details on daily basis.
  • Prepared all human resource documentation, including new hire letters, employee contracts and corporate policies and procedures.
  • Planned, organised and managed recruitment and selection processes, consistently meeting budget targets and recruitment goals.
  • Answered questions from employees regarding health benefits and retirement plan options in person, over phone and by email.

Human Resources Analyst

DrKW (Alliance) German Investment Bank
City of London
01.2001 - 06.2006
  • Managed performance appraisal systems and policies.
  • Oversaw recruitment process and looked after 4500 staff members globally - Capital Markets Trading Floor
  • Implemented diversity, equity and inclusion initiatives to boost employee engagement and retention.
  • Updated HR policies and documentation in line with legislative developments.
  • PA to the Capital Markets Global Head of HR
  • Detail with all the paperwork from Starters to Leavers, Maternity, Sickness, Promotions, Annual Bonus Review, All recruitment from Secretaries to MD's.
  • Run the Intern and Graduate Scheme.



Administrative Officer - Personnel

British Medical Association
London, London
01.1999 - 01.2001
  • Facilitated employee and benefits terminations to update records.
  • Produced statements and related paperwork with strict attention to detail to minimise errors.
  • Explored and selected ideal retirement plans for company. All the admin for the Pension Scheme.
  • Maintained detailed client records in PIMS, updating and amending on regular basis.
  • Informed members regarding updates and changes of benefits to complete required documents.
  • All Starter and Leaver and general HR Admin Duties.

Administrative Officer

Metropolitan Police Service
Sidcup, Kent
08.1992 - 01.1999
  • Managed performance appraisal systems and policies.
  • worked with in the South East Human Resource Team that covered all of the Police officers and support staff.
  • Duties included - Sickness, Long Term Sick, Promotion Selection, Transfers from one Police Station to Another in and out of the SE Area.
  • Admin support for the Police Pension Scheme
  • Ad Hoc Admin Duties

Supermarket Cashier

Sainsbury's
Crayford, Bexley
02.1990 - 07.1992
  • Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
  • Reduced customer wait times through optimised checkout processes.
  • Answered questions about store policies and concerns politely and professionally, supporting positive customer experiences.
  • Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.

Education

GCSEs - English

St Catherine's Catholic School, Bexleyheath
06/1998 -

Hobbies/Interests

Irish dancing - Ex Dancer but still have a big interest in the Irish Dancing World

Property development

Travelling and Cooking


Timeline

HR & Office Manager - Linkway CCP
01.2013 - Current
Human Resources Analyst - DrKW (Alliance) German Investment Bank
01.2001 - 06.2006
Administrative Officer - Personnel - British Medical Association
01.1999 - 01.2001
Administrative Officer - Metropolitan Police Service
08.1992 - 01.1999
Supermarket Cashier - Sainsbury's
02.1990 - 07.1992
St Catherine's Catholic School - GCSEs, English
06/1998 -

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Lena Allen