LEMMY BWALYA
Birmingham,United Kingdom
Summary
Skilled professional in inspections, assessments, and regulatory compliance with a focus on thorough investigations and targeted remediation strategies. Adept at documentation and reporting, ensuring businesses meet critical compliance targets. Demonstrates resilience and adaptability under pressure, consistently achieving high-quality outcomes. Dedicated to leveraging expertise for operational improvements.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work history
Compliance Officer Private Rented Properties
Birmingham City Council
Birmingham, West Midlands
2025.01 - Current
- Type of job: Hybrid - Conduct compliance inspections of Private Rented properties according to government regulations and laws.
- Visit business locations for planned inspections and investigations of reported violations. Prepares high quality reports and documentation after inspections.
- Investigates suspicious, irregular or non-regulatory compliant activities when tipped off by members of public or from good landlords.
- Works in collaboration with different departments to promote organisation-wide understanding of compliance protocols, fostering environment of shared responsibility.
- Maintains clear, accurate and detailed records of all compliance activities for audit purposes.
- Responds to compliance-related queries, keeping up to date with changes to regulations.
- Liaise with multi-disciplinary staff to collect and process data quickly.
Property Licensing officer
Birmingham City Council
Birmingham, West Midlands
2023.10 - 2024.12
- Type of job: hybrid - Would issue licenses for private rented properties. Analysed legal documents related to applications, ensured applications met legal requirements before approval.
- Handled sensitive information discreetly during application reviews; upheld high standards of confidentiality and professionalism. Maintained accurate records of all licenses issued, ensuring easy reference when required.
- Conducted investigations into suspected violations of licensing laws; ensured swift resolution and appropriate action taken against violators.
- Collaborated with other officers whilst evaluating complex licence applications, enhanced comprehensive assessment capabilities within team.
- Addressed queries from public regarding licensing procedures, improving customer satisfaction levels.
- Carried out duties with due regard to equal opportunity policy.
Client Financial Services Assistant
Birmingham City Council
Birmingham
2021.10 - 2023.09
- Type of job: - doing assessments and attaching contributions for service users in social care. Also, checking financial frauds. Sustained high levels of organisation with attention to detail.
- Dealt with routine enquiries at reception or by telephone and referred more complex matters to appropriate members of staff.
- Handled confidential information, maintaining discretion and integrity.
- Used problem-solving skills to resolve challenges and prioritise workload. Managed time effectively to meet deadlines.
- Understood and adhered to company's health and safety policies.
- Demonstrated open communication and collaborated with various teams.
Direct Senior Care
Birmingham City Council
Birmingham
2015.03 - 2021.09
- Supervised staff, demonstrating respect and willingness to help.
- Supported vulnerable adults with personal care( administering medication, shopping, planning trips and holidays, personal hygiene
- Demonstrated respect, friendliness, empathy when dealing with clients whilst adhering to regulations and organisational procedures.
- Offered friendly, efficient customer service and handled challenging situations with ease.
Education
Certificate of Higher Education - Law
Bond Solon
Birmingham 2025.12 - 2026.04
Diploma of Higher Education - Health And Social Care
Sutton Coldfield training Centre
Birmingham 2015.09 - 2016.09
Certificate of Higher Education - IT
Birmingham adult Education Services
Birmingham 2021.06 - 2022.06
Skills
- Calm under pressure
- Problem-solving
- Communication skills- verbal and written
- Leadership
- Software skills
- Team player
- Attention to detail
- Aware of organisation's Code of Conduct
- Able to produce high quality case reports
Affiliations
- Painting/Art, Photography, cooking
Certification
Full clean UK Driving License
References
References available upon request.
Timeline
Certificate of Higher Education - Law
Bond Solon
2025.12 - 2026.04
Compliance Officer Private Rented Properties
Birmingham City Council
2025.01 - Current
Property Licensing officer
Birmingham City Council
2023.10 - 2024.12
Client Financial Services Assistant
Birmingham City Council
2021.10 - 2023.09
Certificate of Higher Education - IT
Birmingham adult Education Services
2021.06 - 2022.06
Diploma of Higher Education - Health And Social Care
Sutton Coldfield training Centre
2015.09 - 2016.09
Direct Senior Care
Birmingham City Council
2015.03 - 2021.09