Lele Yan

• Identified issues, analyzed information and provided solutions to problems.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Increased customer satisfaction by resolving issues.
• Used coordination and planning skills to achieve results according to schedule.

·Job duties of Environmental Protection Engineer: Water environment treatment, on-line detection of desulfurization and dust removal, and construction of clean heating project via the world bank loan
in 2016; participated in projects including cogeneration of clean energy and electric boiler construction; make outstanding achievements for coal energy conservation and emission reduction in Zhangjiakou City.
·Obtained the title of Junior Environmental Engineer in 2017