Lekhnath Rana
Dundee,UK
Summary
Full-time Operations and Administrative personal and a certified Masters, seeking to obtain a challenging position in a high-quality environment where my resourceful experience and academic skills will add value to organizational operations.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
Work history
Process Operator
Fishers (Ak Bro Company)
Perth, Scotland
03.2024 - 12.2025
- Total 11 years Experience
Operation Sales Support Executive
Quess Private Limited (DAIKINAIR CONDITIONING)
Gurugram, Haryana
02.2022 - 08.2022
- Work Flow control: Sales, FD (non-returnable) order clearance from workflow.
- Pricing sheets: Preparation of price working on branch request for billings, taking approvals as per defined delegation and maintaining records.
- C-form Approval, record keeping and follow up with branches for c-form collection
- Record maintenance of dealer target letters. commission checking on monthly basis. sales reporting to SBU heads on daily basis
- Co-operative: Maintains harmonious personal relation and works well within teams and achieve team goals
- Initiative: Mobilizes the talents of diverse individuals to become a driving force of the organization
- Open Communication: Shares information in a timely manner and actively transfers know how throughout the group
- To Ensure Seamless Service Delivery and Satisfaction
Operation Executive (Patient Support)
Global Health Private Limited Medanta-Medicity
Gurugram, Haryana
05.2019 - 01.2022
- Managing doctor’s appointments
- Handling Customer Complaint and Follow-ups
- Handling Calls-both Inbound and Outbound
- Having Knowledge of Emergency codes to manage emergencies
- Tracking and making recommendations for enhancing customer experience in the hospital
- Helping in general hospital operations
- Any other and hoc duties related to hospital operations assigned by Supervisor
- Meeting with clients to discuss their practical and emotional needs.
- Designing care plans that best suit the clients' needs.
- Providing emotional support by talking to clients about their needs and listening to their concerns.
- Tending to the healthcare needs of each client.
- Training family members in basic support techniques.
- Helping clients to participate in Hospital activities and Campaigns.
- To Ensure Seamless Service Delivery and Patient Satisfaction
Operation Executive (Operations Support)
Planet Edu
Gurugram, Haryana
12.2014 - 11.2018
- Delivering Operational excellence in the delivery of IELTS examinations.
- Role in following areas; Exam logistics, Test Day planning, pre-Post-test Materials.
- Manage and ensure all storage of Exams Material and information is secure, compliant and meets all procedures and policies.
- Dealing with IDP Education India Pvt. Ltd. regarding Confidential Materials.
- Collection of Live Materials (Secured physical Material) for IELTS Examination from IDP Education India Pvt. Ltd.
- Support Exams operations, logistics and Exam delivery by supporting Pre and Post Test Material delivery.
- Dispatch of Live Materials to different Centres according to Requisition of Centres (Pan India), Receiving of Physical (Secured) Materials return from different Centres, Maintaining of Post Test Materials return from Centres.
- MIS Record Management and Documentation and updating different Database and Reports on daily Basis.
- Global Educational Services of Extra Exams like IELTS, UKVI and YLE.
- Coordination between IDP Education India Pvt. Ltd regarding Exam Logistic Pre and Post Test Materials.
- To Maintain confidentiality and observe data Protection and associated guidelines where appropriate.
- Differentiate the Post Test Materials according to different categorization of Materials.
Operation Executive (Operation Support)
Next Gen Paper Solution Pvt Ltd (Kleeto)
Gurugram, Haryana
08.2014 - 11.2014
- Maintaining and working on files according to SOP.
- Maintaining Data Base Management of Legal, HR, Finance, Operation and Other Departments of Different Clients.
- Developing SOP for Beam Global for HR Operation Documents. Maintain Database of HR Operation files.
- Maintaining different Operations Trackers.
- Handling Projects Management of Different Clients IT & Non-IT Organizations of BMW, Comviva, ETA, Benetton, HFFC, Beam Global, Lexport, Religare, Fullerton, VBHC, HT Media and Dalmia.
- Develop & Maintaining HR Operation Database Management.
- Monitor & Update Digital and Physical Operation Data.
- Systematically cross train with other Media Composition and Data Services team members on all ongoing projects, assess current approach and suggest improvements when appropriate Work with team to document existing projects.
- Reporting various Reports to the Management & Maintains files, records & other references materials.
Operation Executive (Operation Support)
HDFC Bank
Gurugram, Haryana
08.2011 - 05.2012
- Complete the Joining Formalities.
- Taken Care of New Joiners.
- Maintain the Database of Employees.
- New Joiner Documentation.
- Assisted with the Day-to-day efficient operation of the HR office.
- Taken care of Reference & Back Ground Check of New Joiner.
- Handled Queries & Grievances of employees related to Salary Pending and Reference Check.
- Produced various reports on periodic basis – Ensure integrity, reliability and timeliness.
- Key Responsibility
Education
MSc - International Business and Marketing
University of Dundee
09.2022 - 09.2023
MBA - Human Resource and Marketing
Manav Rachna International University
08.2009 - 08.2011
BBA - Management
Maharshi Dayanand University
08.2006 - 08.2009
Higher Secondary School Certificate - Commerce
CBSE Board
03.2006 - 03.2006
Skills
- Good Communication - Successful team builder with exceptional communication abilities
- Teamwork and interpersonal skills- Developed the spirit of teamwork & interpersonal skill by working on a group project at the university and as a business development manager
- Adaptivity- Positive attitude toward the acceptance of new challenges in new processes of the business
- Flexible- Working with a plethora of people during my study and work enhances my flexibility in changing circumstances
Extra-curricular activities/Interests
Yoga, Cooking, Travelling
Summer Internships
- MBA (2 Months)
- Organization /Industry: Suzuki India Ltd, Gurugram.
- Project Title: Recruitment & Selection.
- Project Details: Recruitment & Selection of GET’S and ET’S.
- BBA (2 Months)
- Project Title: Marketing & Sales.
- Project Details: Sales-Enquiry Tracking, Sales Satisfaction Index, Maruti Genuine Accessories, Vehicles Exchange.
Timeline
Process Operator
Fishers (Ak Bro Company)
03.2024 - 12.2025
MSc - International Business and Marketing
University of Dundee
09.2022 - 09.2023
Operation Sales Support Executive
Quess Private Limited (DAIKINAIR CONDITIONING)
02.2022 - 08.2022
Operation Executive (Patient Support)
Global Health Private Limited Medanta-Medicity
05.2019 - 01.2022
Operation Executive (Operations Support)
Planet Edu
12.2014 - 11.2018
Operation Executive (Operation Support)
Next Gen Paper Solution Pvt Ltd (Kleeto)
08.2014 - 11.2014
Operation Executive (Operation Support)
HDFC Bank
08.2011 - 05.2012
MBA - Human Resource and Marketing
Manav Rachna International University
08.2009 - 08.2011
BBA - Management
Maharshi Dayanand University
08.2006 - 08.2009
Higher Secondary School Certificate - Commerce
CBSE Board
03.2006 - 03.2006