Lekha Andukuri
Leicester,United Kingdom
Summary
Dynamic professional with a robust skill set in guest relations, conflict resolution, and front desk operations, complemented by expertise in team leadership and staff scheduling. Proficient in problem solving and payroll and banking reconciliation, with a strong command of property management systems. Demonstrates exceptional communication, teamwork, and multitasking abilities, alongside attention to detail and time management. Committed to leveraging technical and interpersonal skills to drive organisational success and achieve career growth in a challenging environment.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Hotel Supervisor
Travelodge Hotels Ltd
, United Kingdom
11.2024 - 04.2025
- Manage day-to-day hotel operations, including staff supervision, scheduling, and guest services.
- Train and mentor front desk and housekeeping teams to deliver exceptional customer service.
- Resolve customer issues promptly, maintaining positive guest experience and high review ratings.
- Collaborate with maintenance and inventory departments to ensure seamless hotel functioning.
- Conduct performance reviews and implement staff development plans.
- Monitor financial performance, including managing budgets, reducing costs, and improving overall profitability.
- Contribute to th development and execution of operational strategies for improving guest satisfaction and operational efficiency.
- Oversee payroll processing and financial reconciliations, ensuring compliance with internal controls.
- Utilise in-house property management systems (PMS) and banking software to monitor transactions and generate financial reports.
- Liaise with IT support for issue resolution and implementation of system upgrades.
- Monitor data accuracy and security in compliance with GDPR and organizational policies.
Receptionist
Travelodge Hotels Ltd
, United Kingdom
07.2022 - 11.2024
- Welcomed and assisted guests with check-in/check-out procedures, reservations, and inquiries.
- Managed multiple front office systems to ensure accurate bookings and billing.
- Addressed guest complaints efficiently and escalated unresolved issues.
- Ensured lobby and front desk areas were presentable and fully stocked.
- Supported daily administrative operations and maintained detailed records.
QA Test Analyst
Capgemini
09.2020 - 09.2021
- Designed and executed functional, regression, and system testing for enterprise-level applications.
- Created and maintained automated test scripts using industry-standard tools.
- Collaborated with cross-functional teams to report bugs and verify fixes.
- Participated in Agile development cycles and provided feedback in daily scrum meetings.
- Contributed to documentation of test plans and quality assurance standards.
Education
Master of Science (MSc) - Computer Science
University of Leicester
09.2021 - 01.2023
Bachelor of Technology (B.Tech) - Computer Science Engineering
VNR Vignana Jyothi Institute of Engineering And Technology
08.2016 - 08.2020
Skills
Technical Skills:
SQL, Java, HTML/CSS, Selenium, PEGA, JIRA, TestNG, Git, Agile, Scrum,
Postman
Hospitality & Management:
Guest Relations, Conflict Resolution, Front Desk Operations, Team Leadership, Staff Scheduling, Problem Solving, Payroll and Banking
Reconciliation, Property management systems
Soft Skills:
Communication, Teamwork, Multitasking, Attention to Detail, Time Management, Decision-Making
Certification
- Certified System Architect (CSA) – PEGA Systems
- SQL for Data Analysis – Coursera
- ISTQB Foundation Level – Software Testing
- Agile Methodologies and Scrum Fundamentals
References
Available upon request.
Timeline
Hotel Supervisor
Travelodge Hotels Ltd
11.2024 - 04.2025
Receptionist
Travelodge Hotels Ltd
07.2022 - 11.2024
Master of Science (MSc) - Computer Science
University of Leicester
09.2021 - 01.2023
QA Test Analyst
Capgemini
09.2020 - 09.2021
Bachelor of Technology (B.Tech) - Computer Science Engineering
VNR Vignana Jyothi Institute of Engineering And Technology
08.2016 - 08.2020
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