Lekai Lee
Aspiring Cyber Security Professional
Oxford
Summary
Knowledgeable and dedicated professional with extensive experience in Defence, preceded by a strong sales background. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Strong track record in quality, speed and process optimisation. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
2
2
Certificates
Work History
Engagement Team Lead
British Army
Minley
09.2022 - Current
- Created and maintained physical and electronic personnel records.
- Summarized complicated topics into simple formats for better understanding.
- Developed and implemented dynamic communication strategies.
- Built and maintained relationships with community organizations.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Sought ways to improve processes and services provided.
- Trained new personnel regarding company operations, policies and services.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed and updated databases to handle customer data.
- Investigated and resolved customer inquiries and complaints quickly.
- Increased efficiency and team productivity by promoting operational best practices.
- Maintained up-to-date knowledge of product and service changes.
Communications Manager
British Army
Edinburgh
09.2020 - 08.2022
- Developed communications strategies to drive forward progress in public relations.
- Produced internal communications for [Type] projects.
- Increased brand awareness through development and implementation of successful public relations campaigns.
- Fostered positive relationships with key business journalists in national and trade publications.
- Developed and promoted corporate brand, images and identity to media and public.
- Cultivated strong corporate image and identity with clear branding.
- Oversaw social media presence and aligned posts to include branding and trending ideas.
- Reviewed marketing materials and documents for brand accuracy and trending design.
- Authored fresh and engaging press releases and prepared complete press kits.
Communications Associate
British Army
Windsor
10.2015 - 08.2020
- Researched, refined, analyzed, summarized and made use of relevant information in preparation of communications.
- Worked under direction of communications lead and assisted in proactively generating communication to build and reinforce communication strategies.
- Implemented communications process to educate, motivate and align employees via consistent messaging and timing.
- Contributed to strategic planning sessions with sales teams to drive promotional success via communication.
- Monitored promotional calendar and delivered communications and support materials to meet forecasted results.
- Took photographs and videos during special events for promotional materials and social media pages.
- Coordinated with creative and design teams to produce high-quality visuals for marketing materials.
- Created social media content across multiple platforms according to content calendars and promotion schedules.
Business Development Executive
REL
Bracknell
10.2014 - 10.2015
- Collaborated with sales and marketing departments to support client acquisition.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Translated customer needs into solution requirements using powerful value propositions and negotiation skills.
- Identified business development challenges and customer concerns for proactive resolution.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Negotiated client contracts and agreements to cultivate profitable business transactions.
- Utilized market trends, mission priorities and customer goals to envision, shape and close new opportunities.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Stayed current on company offerings and industry trends.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Contributed to team objectives in fast-paced environment.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Recorded accurate and efficient records in customer database.
Duty Manager
Tesco
London
04.2013 - 09.2014
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Trained employees in essential job functions.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Achieved results by working with staff to meet established targets.
- Conducted routine inspections to check quality and compliance with established specifications.
Education
Bachelor of Music (2:1) - Music Performance
Tech Music School
London 09.2009 - 09.2012
A Levels - Music, Physics, Business Studies,
Matthew Arnold School
Oxford 09.2006 - 08.2008
GCSEs - English, Mathematics (A* - B)
Matthew Arnold School
Oxford 09.2004 - 08.2006
Skills
Sales expertise
Certification
CompTIA A+
Timeline
CompTIA Network+, Security+ (working towards)
09-2023
CompTIA A+
04-2023
Engagement Team Lead
British Army
09.2022 - Current
Communications Manager
British Army
09.2020 - 08.2022
Communications Associate
British Army
10.2015 - 08.2020
Business Development Executive
REL
10.2014 - 10.2015
Duty Manager
Tesco
04.2013 - 09.2014
Bachelor of Music (2:1) - Music Performance
Tech Music School
09.2009 - 09.2012
A Levels - Music, Physics, Business Studies,
Matthew Arnold School
09.2006 - 08.2008
GCSEs - English, Mathematics (A* - B)
Matthew Arnold School
09.2004 - 08.2006
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