Leila Zarghami
London
Summary
Poised and results-driven Senior Sales Associate with extensive experience in high-end luxury retail numerous years behind me. Expert in bespoke clienteling and brand storytelling, with a proven track record of exceeding sales objectives through meticulous attention to detail. A tactical team leader dedicated to cultivating high-performance environments and delivering an elevated guest experience that aligns with prestigious brand heritage."
Overview
2020
2020
years of professional experience
Work history
Assistant manager
Phase –eight
London
Customer Sale Associate
Harvey Nichols
London
2018.01 - 2020.01
Senior Sale Assoicate
Harrods Mulberry
London
2014.01 - 2018.01
Senior sale advisor
Hobbs
House of Fraser City
2009.01 - 2011.01
Senior sales associate
Harvey Nichols Ladies International Department
2003.01 - 2005.01
Pert-a-porter
Christiane Lacroix in Harvey Nichols
2002.01 - 2003.01
Education
BA - Translation and interpretation of English to Farsi
University in Iran
EsfahanECDL Certificate - Microsoft office
Hammersmith and West London College
London Skills
- Relationship Building
- Multilingual
- CRM Proficiency
- Brand Narrative
- Discretion
- De escalation
- Digital Influence & Skills
- Clienteling & Brand Ambassador
- Adaptive Problem Solving
Interest
"I find my balance between quiet contemplation and slow movement activities. When I’m not lost in a book or worldly politics I’m likely in the garden or experimenting in the kitchen. I stay active through the contrast of yoga and aerobics, maintaining a physical and mental harmony that allows me to continue my work. While having a break from my professional life this time has allowed me to evaluate & reflect what'simportant. I cherish the time spent between good friends, family, and traveling—where I find my greatest inspiration and a broader perspective on the world.
Accomplishments
"Accomplished Customer Service Specialist with extensive experience in the high-end luxury retail sector. Proven track record of delivering bespoke client experiences by blending meticulous attention to detail with an intuitive understanding of brand storytelling. Expert in maintaining long-term client relationships and navigating high-pressure environments with the poise of a seasoned professional." My background in luxury retail has taught me that true service is an art form. Whether I am curate-ing a collection for a VIP client, your average customer or managing complex logistical needs, I bring a level of calm, steady disciplined focus—qualities.
Languages
Farsi
Advanced
C1
Timeline
Customer Sale Associate
Harvey Nichols
2018.01 - 2020.01
Senior Sale Assoicate
Harrods Mulberry
2014.01 - 2018.01
Senior sale advisor
Hobbs
2009.01 - 2011.01
Senior sales associate
Harvey Nichols Ladies International Department
2003.01 - 2005.01
Pert-a-porter
Christiane Lacroix in Harvey Nichols
2002.01 - 2003.01
Assistant manager
Phase –eight
BA - Translation and interpretation of English to Farsi
University in Iran
ECDL Certificate - Microsoft office
Hammersmith and West London College