Leila Khan
Summary
Accomplished resident services professional with extensive experience in build-to-rent apartment developments. Known for enhancing resident satisfaction, streamlining the lettings process, and fostering a strong, engaged community.
Overview
3
3
years of professional experience
Work history
Resident Services Assistant
Apo (The Holloway)
03.2025 - Current
- Led snagging inspections, identifying and addressing defects in new building.
- Responded promptly to maintenance requests, prioritising by urgency.
- Managed contractor access with secure sign-in/out procedures.
- Used Homebox to upload bills and assist with energy account setups.
- Oversaw parcel deliveries via Renz Box, ensuring secure distribution.
- Coordinated move-ins, preparing keys, fobs, and carrying out inductions.
- Conducted inventories using Inventory Hive, documenting property conditions.
- Managed regular tenancy audits to ensure compliance and resolve issues.
- Handled tenancy renewals and addressed dilapidation charges during move-out.
Leasing Associate
Urban Bubble (The Goodsyard)
05.2024 - 02.2025
- Welcomed and engaged prospective residents, handling inquiries.
- Carried out property viewings and updated property listings on Rightmove.
- Coordinated tenant referencing through Let Alliance and Right to Rent Checks.
- Oversaw the entire lettings process up until move-in, including move-in monies.
- Conducted move-in inventories, mid-tenancy inspections, and move-out inventories.
- Handled notices, renewals, and deposit returns in line with legal requirements.
- Utilised Yardi’s CRM system, to manage records and leasing workflows.
- Participated in weekly HomeViews reviews to improve resident satisfaction.
- Organised community events to enhance resident engagement and experience.
Student Experience Team Member
Vita Students
12.2021 - 02.2024
- Assisted with inquires related to accommodation options, availability and payments.
- Processed bookings, including check-ins and check-outs.
- Managed leasing agreements, assisting with contract renewals or any modifications.
- Sorted out mail and parcels and conducted weekly parcel audits.
- Collaborated with maintenance and housekeeping, communicating requests.
- Hosted viewings, engaging prospective tenants with helpful application advice.
- Planned and executed successful events, to enhance community engagement.
- Built and maintained relationships with existing tenants, generating consistent referrals and ongoing business opportunities.
Education
Moseley School And Sixth Form
Solihull Sixth Form College
Skills
- Yardi & PMS
- Compliance Checks
- Inventory Hive
- Flatfair
- Marketing & Listing
- Vendor Management
- Homebox
- Hubspot
Timeline
Resident Services Assistant
Apo (The Holloway)
03.2025 - Current
Leasing Associate
Urban Bubble (The Goodsyard)
05.2024 - 02.2025
Student Experience Team Member
Vita Students
12.2021 - 02.2024
Moseley School And Sixth Form
Solihull Sixth Form College
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