Accomplished resident services professional with extensive experience in build-to-rent apartment developments. Known for enhancing resident satisfaction, streamlining the lettings process, and fostering a strong, engaged community.
Overview
3
3
years of professional experience
Work history
Resident Services Assistant
Apo (The Holloway)
03.2025 - Current
Led snagging inspections, identifying and addressing defects in new building.
Responded promptly to maintenance requests, prioritising by urgency.
Managed contractor access with secure sign-in/out procedures.
Used Homebox to upload bills and assist with energy account setups.
Oversaw parcel deliveries via Renz Box, ensuring secure distribution.
Coordinated move-ins, preparing keys, fobs, and carrying out inductions.
Conducted inventories using Inventory Hive, documenting property conditions.
Managed regular tenancy audits to ensure compliance and resolve issues.
Handled tenancy renewals and addressed dilapidation charges during move-out.
Leasing Associate
Urban Bubble (The Goodsyard)
05.2024 - 02.2025
Welcomed and engaged prospective residents, handling inquiries.
Carried out property viewings and updated property listings on Rightmove.
Coordinated tenant referencing through Let Alliance and Right to Rent Checks.
Oversaw the entire lettings process up until move-in, including move-in monies.
Conducted move-in inventories, mid-tenancy inspections, and move-out inventories.
Handled notices, renewals, and deposit returns in line with legal requirements.
Utilised Yardi’s CRM system, to manage records and leasing workflows.
Participated in weekly HomeViews reviews to improve resident satisfaction.
Organised community events to enhance resident engagement and experience.
Student Experience Team Member
Vita Students
12.2021 - 02.2024
Assisted with inquires related to accommodation options, availability and payments.
Processed bookings, including check-ins and check-outs.
Managed leasing agreements, assisting with contract renewals or any modifications.
Sorted out mail and parcels and conducted weekly parcel audits.
Collaborated with maintenance and housekeeping, communicating requests.
Hosted viewings, engaging prospective tenants with helpful application advice.
Planned and executed successful events, to enhance community engagement.
Built and maintained relationships with existing tenants, generating consistent referrals and ongoing business opportunities.
Resident Services Assistant at Charlottesville Redevelopment And Housing AuthorityResident Services Assistant at Charlottesville Redevelopment And Housing Authority