Summary
Overview
Work history
Education
Skills
Timeline
Generic

Leila Khan

Summary

Accomplished resident services professional with extensive experience in build-to-rent apartment developments. Known for enhancing resident satisfaction, streamlining the lettings process, and fostering a strong, engaged community.

Overview

3
3
years of professional experience

Work history

Resident Services Assistant

Apo (The Holloway)
03.2025 - Current
  • Led snagging inspections, identifying and addressing defects in new building.
  • Responded promptly to maintenance requests, prioritising by urgency.
  • Managed contractor access with secure sign-in/out procedures.
  • Used Homebox to upload bills and assist with energy account setups.
  • Oversaw parcel deliveries via Renz Box, ensuring secure distribution.
  • Coordinated move-ins, preparing keys, fobs, and carrying out inductions.
  • Conducted inventories using Inventory Hive, documenting property conditions.
  • Managed regular tenancy audits to ensure compliance and resolve issues.
  • Handled tenancy renewals and addressed dilapidation charges during move-out.

Leasing Associate

Urban Bubble (The Goodsyard)
05.2024 - 02.2025
  • Welcomed and engaged prospective residents, handling inquiries.
  • Carried out property viewings and updated property listings on Rightmove.
  • Coordinated tenant referencing through Let Alliance and Right to Rent Checks.
  • Oversaw the entire lettings process up until move-in, including move-in monies.
  • Conducted move-in inventories, mid-tenancy inspections, and move-out inventories.
  • Handled notices, renewals, and deposit returns in line with legal requirements.
  • Utilised Yardi’s CRM system, to manage records and leasing workflows.
  • Participated in weekly HomeViews reviews to improve resident satisfaction.
  • Organised community events to enhance resident engagement and experience.

Student Experience Team Member

Vita Students
12.2021 - 02.2024
  • Assisted with inquires related to accommodation options, availability and payments.
  • Processed bookings, including check-ins and check-outs.
  • Managed leasing agreements, assisting with contract renewals or any modifications.
  • Sorted out mail and parcels and conducted weekly parcel audits.
  • Collaborated with maintenance and housekeeping, communicating requests.
  • Hosted viewings, engaging prospective tenants with helpful application advice.
  • Planned and executed successful events, to enhance community engagement.
  • Built and maintained relationships with existing tenants, generating consistent referrals and ongoing business opportunities.

Education

Moseley School And Sixth Form

Solihull Sixth Form College

Skills

  • Yardi & PMS
  • Compliance Checks
  • Inventory Hive
  • Flatfair
  • Marketing & Listing
  • Vendor Management
  • Homebox
  • Hubspot

Timeline

Resident Services Assistant

Apo (The Holloway)
03.2025 - Current

Leasing Associate

Urban Bubble (The Goodsyard)
05.2024 - 02.2025

Student Experience Team Member

Vita Students
12.2021 - 02.2024

Moseley School And Sixth Form

Solihull Sixth Form College
Leila Khan