Leila Hazare
Exeter
Summary
Ambitious and dynamic IT professional versed with in-depth knowledge of technical troubleshooting and diagnosis. I'm a logical thinker with strong interpersonal and communicate skills to convey innovative ideas to divers audience of varying technical expertise. Solid expertise in system/software installation, upgrade, maintenance and support while facilitating end users.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Receptionist
Mercure Southgate Hotel
Exeter, Devon
10.2023 - 02.2024
- Answered 20+ telephone calls per day, compiling detailed notes and promptly forwarding as required.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Delivered front of house duties with warm and professional manner.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Collected and distributed incoming mail while employing strict confidentiality throughout.
- Provided clerical support to company employees, including copying, faxing and file management.
- Managed bookings using Booker software to schedule, cancel and re-arrange appointments.
- Maintained accurate and up-to-date records for smooth handovers.
- Acted as first point of contact for wide range of personnel.
- Located information and records quickly to assist with ad-hoc queries.
- Prioritised tasks to maintain reliable service throughout peak times.
Customer assistant
Marks & Spencer
Exeter high street, Devon
08.2022 - 01.2023
- Offered advice on product selection for enhanced levels of support and service.
- Maintained sales floor stock levels through consistent monitoring and regular replenishment.
- Provided fast checkout service with high levels of customer care and transaction speed.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Carried out regular quality checks to ensure displayed products were in good, saleable condition.
- Handled cash and card payments with accuracy.
- Replenished store inventory regularly, monitoring stock demands to appropriately address customer needs.
- Greeted customers politely, handling their request promptly and respectfully.
- Actively listened to customer requests and concerns and making them feel valued and understood
- Dealt with returned items and refunds
- Assisted customers with their online orders and creating online accounts
- Worked with/in different departments such as food and clothing
Education
compTIA A+ - IT technician
Learning people
Exeter, Devon 01.2024 -
Bachelor of Information Technology - ICT
University of Tehran
Tehran. Iran 09.2015 - 06.2019
Skills
- Business operations understanding
- Meticulous and organised
- Call handling
- Customer and client relations
- Greeting customers
- Security understanding
- Multitasking ability
- Office supply management
- Clean and neat
- Professional appearance
- Active listening
- High efficiency
- Attention to Detail
- Trustworthy
- Data input
- File maintenance
Affiliations
- Owner of a clothing brand - Handmade by independent women in Iran and Afghanistan. As an immigrant woman this is my way of empowering less advantaged women in the aforementioned countries.
- A digital content creator, sharing and prompting our handmade products on social media
- Playing sports to promote my physical and mental well-being.
Timeline
compTIA A+ - IT technician
Learning people
01.2024 -
Receptionist
Mercure Southgate Hotel
10.2023 - 02.2024
Customer assistant
Marks & Spencer
08.2022 - 01.2023
Bachelor of Information Technology - ICT
University of Tehran
09.2015 - 06.2019
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