Summary
Overview
Work history
Education
Interests
Timeline
Generic
Leighton  Wright

Leighton Wright

Warrington

Summary

  • 30 years as a Sales & Customer Success Manager/Leader
  • Background in SaaS, Cloud and Customer growth in verticals that include Top 100 & 500, Blue-light/Police, NHS, Education, Local and Central Gov.
  • Track record of consistently delivering and exceeding targets (documented). –
  • New Business, Retention and Expansion in clients with £15+ million annual spend
  • Delivering Business Change & Change Management to drive client success/ROI
  • Experience of managing teams of Pre & Post Sales and Marketing
  • Strong skills in working with clients and prospects on a consultative basis. Understanding business needs, people, problems and potential and differentiating from the competition at all levels within a client/prospect from ‘shop floor’ to Board/C+ level.

Overview

11
11
years of professional experience
4
4
years of post-secondary education

Work history

Senior Customer Success Manager

Upland Software Inc
01.2021 - Current
  • Managing BlueChip logos including HSBC, Telefonica, Schneider Electric & British Telecom (13 accts in total)
  • SaaS - Account Planning and Bid Management software - integrated via Sales Force
  • £4.5 million in ARR portfolio - Retain, Expand (seats) & upsell of Services - grown from £3.5 million (Jan 2021) via expansion within accounts and some new logo
  • Promoted to Senior CSM after 18 months
  • Support Project Management & entire process of Change Management - deployment, test, training, live - on-going support
  • Managing some 1,500 hours of service/consultancy across accounts - from training to change management & alignment - understanding customer needs and barriers to success
  • Developed a ‘Maturity Model' to work with clients to ensure planning and focus for 6-12 month cycles - what are we delivering - when, to whom and accountability - Leading & Lagging indicators of success metrics
  • Acct planning - delivering BoBs (Account and risk reviews) to senior leaders and co-ordinating exec - peer to peer engagement.

Senior Acct Manager - Commercial & Public Sector

MLR Networks
02.2020 - 11.2020
  • Client Director for CISCO Business unit
  • Remit to grow the New Business penetration in both new and existing clients by 100%
  • SaaS and NaaS - CISCO
  • ‘Furloughed' under C19 restrictions

Police New Business Development North

JML Software Solutions
01.2019 - 01.2020
  • Introduced formal Account planning & sales strategy to JML - Account plans, Forecasting and strategic planning for each account
  • Driving New Business within each Police Force and explore Commercial opportunities (outside of Bluelight)
  • Key stakeholder engagement in Forces - Operational Policing - Chief Supt & Senior Command teams/officers
  • Cloud based SaaS for front-line policing that covers Asset management, Training, L&D/HR, AI/BI and Analytics - checking, confirming, reporting and predicting on Accreditation and Competency in critical areas of policing - Armed officers, Public Order, Dogs, Driving and Detective - evidentiary and Legislative for Police or Public enquires - allowing a force to build a complete picture of staffing, skills and capabilities
  • Deal size £15k-£250k - Complex - multi stakeholder sales
  • Building complex commercial agreements under strict procurement regulations and Frameworks
  • Working with L&D/HR, Finance, Training and Front-line policing to identify needs and requirements for these individuals and driving ‘business outcomes'
  • Key wins -

- Northumbria Police - full suite of Software (CAPITA displacement), SaaS - £160k per annum contract - 3 year agreement

- West Midlands - Dog Unit (12k per annum - 3 year contract)

  • Pipeline built for over £800k of opportunity in Forces including -

- North West region (6 forces) - Taser expansion

- GMP - Driver and Public Order

- North Yorkshire - SaaS full suite

- Humberside - SaaS full suite

New Business Client Manager Police & Education

SCC
03.2017 - 12.2018
  • Delivered £3.5 million rev and £340k margin in FY17-18
  • 200k target year 1, 400k year 2 - year 2 I left at 93% to sales target at time of leaving
  • Single biggest deal £1.4 million - primary networking into Cleveland Police new HQ
  • Significant wins in -

- West Yorkshire police - £125k - Back Up solution

- Greater Manchester Police - £150k - Forensic evidence ICT Refresh

- Single Source supply contract for Cumbria circa £1.5million for FY 18-19

- CISCO top SCC salesperson for Software in FY @ £600k

Client Manager

Commvault Software Inc
12.2014 - 09.2016
  • Account Director - Public Sector (UK North)
  • SaaS for cloud based Data back-up and retention - sensitive information under strick NDA/GDPR guidelines
  • Achieved $2.2m revenue in FY 15-16 - 102% against target
  • Increased New Logo business by over 500% in FY15-16 compared to FY14-15 ($321k)
  • New Logos included -

- South Wales Police $300k

- Notts Council $600k

- South Staffs NHS Trust $150k

  • P60 Earnings 2014-15 - £110k, 2015-16 - £120k

Police Sector New Business Account Director

SCC
02.2013 - 11.2014
  • Generated Turnover of £15.9 million FY 13-14
  • Achieved margin of £834k (FY 13-14) against an annual target of £500k
  • 167% to annual target
  • Wins included

- £250k Windows Migration XP project for West Yorkhire Police

- 1 million SAN win in North Yorkshire Police

- £500k Mobile working project in West Yorkshire Police

- £350k SAN win in Merseyside police

  • P60 Earnings 2013-14 £75k

Education

NVQ Level 3 - Business & Finance

Warrington ITech
Warrington
01.1992 - 09.1995

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William Beamont High School
1991

Interests

Hobbies and Interests - Fitness activities including - , Snowboarding, gym, football and Boxing Collector of rare and vintage toys Collector of Sneakers (vintage and modern) Travelling Charity - raising money for Cancer and Alzheimer charities

Timeline

Senior Customer Success Manager

Upland Software Inc
01.2021 - Current

Senior Acct Manager - Commercial & Public Sector

MLR Networks
02.2020 - 11.2020

Police New Business Development North

JML Software Solutions
01.2019 - 01.2020

New Business Client Manager Police & Education

SCC
03.2017 - 12.2018

Client Manager

Commvault Software Inc
12.2014 - 09.2016

Police Sector New Business Account Director

SCC
02.2013 - 11.2014

NVQ Level 3 - Business & Finance

Warrington ITech
01.1992 - 09.1995

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William Beamont High School
Leighton Wright