Leigh Wilson
Glasgow, Scotland
Summary
Highly skilled professional with expertise in staff training, organisation, and effective time management. Demonstrates exceptional communication and interpersonal skills, with a proven ability to work under pressure. Self-motivated leader adept at adaptability, teamwork, and maintaining a strong work ethic. Experienced in promotional sales, event organisation, luxury travel planning, and client relationship management. Proficient in vendor negotiation, problem solving and crisis management while ensuring discretion and confidentiality. Culturally competent with a commitment to excellence in all professional endeavours.
Overview
11
11
years of professional experience
Work History
CONCIERGE
FREELANCE/SELF EMPLOYED
Remote
02.2020 - Current
- Luxury Travel Coordination: Expertly manage travel arrangements for ultra-high-net-worth clients, including the booking of private jets, yachts, and exclusive villas worldwide. Ensure seamless execution of itineraries by liaising with high-end service providers and luxury accommodation venues.
- Personalised Service Delivery: Customise travel experiences to align with client preferences, enhancing their lifestyle with bespoke solutions tailored to their needs. Anticipate client desires and proactively offer recommendations for exclusive experiences and destinations.
- Luxury Lifestyle Management: Assist clients in lifestyle management tasks, such as personal shopping, private chef services, and health and wellness arrangements. Organize personal appointments, including spa treatments and private fitness sessions.
- Client Relationship Management: Cultivate and maintain strong relationships with clients, fostering trust and loyalty through consistent communication and discretion. Handle sensitive client information with the utmost confidentiality.
- Vendor Negotiation: Establish and maintain strategic partnerships with luxury service providers, securing preferential rates and priority access to exclusive properties and services. Negotiate contracts to ensure optimal client satisfaction and cost efficiency.
- Crisis Management: Navigate unexpected changes or issues in travel plans by employing quick-thinking problem-solving skills. Coordinate alternative arrangements and manage communications to minimise client inconvenience.
- Event Coordination: Orchestrated high-profile events and exclusive experiences for clients, including private parties, cultural excursions, and corporate gatherings, ensuring meticulous planning and flawless execution
- Exclusive Access Procurement: Secure VIP access to high-demand events, including private parties, major international film festivals, and premier music festivals featuring the biggest DJs. Leverage extensive industry connections to obtain tickets, book the best tables, arrange backstage access, and provide exclusive experiences at top nightlife venues worldwide. Organise meet-and-greet opportunities with renowned artists and DJs, ensuring clients enjoy unparalleled access to elite entertainment experiences. Coordinate seamless entry to prestigious events, guaranteeing a truly unforgettable and personalised nightlife experience for ultra-high-net-worth clients.
- Bespoke Itinerary Design: Create customised travel itineraries that include private tours, exclusive dining experiences, and cultural excursions. Coordinate with local experts to provide unique and authentic experiences tailored to client interests.
- Market Analysis: Conducted ongoing research on luxury travel trends and emerging destinations to offer clients cutting-edge recommendations and maintain a competitive edge in service offerings.
- Training and Development: Developed training programs for concierge staff to enhance service delivery and improve client interactions. Mentored team members to ensure professional growth and high performance.
- Security and Privacy Assurance: Collaborate with security teams to ensure clients’ safety and privacy during travel and events. Implement measures to protect client information and maintain confidentiality.
- Feedback Implementation: Gathered and analysed client feedback to continuously improve services and exceed client expectations. Implemented changes based on client input to enhance the overall experience.
FLOOR MANAGER
BEST PARTIES EVER
11.2022 - 01.2023
- Trained staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
- Supervised event happenings and intervened quickly to resolve problems.
- Engaged clients to understand requirements and handled contract signing, fee collection and event booking activities to facilitate event planning.
- Championed 100% guest satisfaction by providing excellent dining experience.
- Guaranteed compliance with food safety procedures and quality control guidelines.
- Designed table settings to be aesthetically pleasing and comfortable for guests, upholding venue's customer service standards.
- Demonstrated leadership with hands-on approach in completing daily tasks and motivating team through pre-shift briefs.
SALES TEAM MEMBER
LETS PARTY TONIGHT MIAMI
03.2022 - 05.2022
- Built strong rapport quickly with prospective clients to maximise revenue.
- Identified customer requirements and needs and tailored sales pitches and product recommendations to highlight relevant services.
- Created sales reports for management, providing data on product samples distributed and sales achieved.
- Addressed customer questions and queries, demonstrating detailed product knowledge to deliver strong customer service.
- Received and processed customer payments, recording transactions and stock levels accurately.
SALES TEAM MEMBER
MIA BEACH CLUB TULUM
12.2021 - 03.2022
- Collaborated with team members to achieve target results.
- Identified customer requirements and needs and tailored sales pitches and product recommendations to highlight relevant services.
- Kept up-to-date with competitor products, tailoring promotional activity to highlight unique offering of products and company.
- Addressed customer questions and queries, demonstrating detailed product knowledge to deliver strong customer service.
- Followed up with interested customers, suggesting purchase options and inviting to upcoming events.
- Built strong business network, always searching for new business opportunities.
VIP WAITRESS
OBEACH CLUB IBIZA
01.2021 - 01.2022
- Up sell & Cross sell packages & products.
- Thrived in fast-paced environment with energy and enthusiasm.
- Anticipated and addressed guests' service needs.
- Resolved customer complaints promptly, escalating larger operational concerns to management.
- Proactively checked in on guests regularly, ensuring guest satisfaction was maintained.
- Maintained excellent customer satisfaction by providing service with a smile and proactively going the extra mile to sort requests.
- Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.
- Retained knowledge of current menu selections for accurate, reliable customer guidance.
- Maintained brand image by keeping neat personal appearance.
- Upheld high standard of cleanliness in all work areas to comply with health and safety regulations.
VIP WAITRESS & PR
MANTIS CLUB DUBAI
01.2018 - 01.2021
- Advised guests on upcoming events to generate repeat business.
- Delivered personalised, customer-focused experience, catering to specific additional needs and requests.
- Planned and organised functions and verified events ran smoothly to satisfy client visions.
- Maintained cleanliness and high presentation standards at club entrance.
- Cultivated lasting relationships with customers to instill loyalty and return.
- Positively greeted guests on arrival and departure, in line with club's tone and aesthetic.
- Kept up-to-date with competitor products, tailoring promotional activity to highlight unique offering of products and company.
- Identified customer requirements and needs and tailored sales pitches and product recommendations to highlight relevant services.
HEAD HOSTESS
LOVE PARTIES DUBAI
01.2018 - 01.2019
- Engaged proactively with guests to confirm satisfaction with service, food and drinks.
- Coached and developed junior staff members, leading by example to maintain first-class service.
- Assisted in training new team members in restaurant corporate policies and procedures to guarantee consistent customer service.
- Proactively engaged with guests to confirm satisfaction with service, food and drinks.
- Handled customer complaints politely and professionally, escalating complex complaints to managers for assistance.
SALES BANKING ADVISOR
CLYDESDALE BANK
01.2017 - 01.2018
- Handled customer concerns and escalated major issues to supervisor.
- Managed complaints with calm, clear communication and problem-solving.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
- Created plans and communicated deadlines to complete projects on time.
- Diffused challenging situations using conflict management techniques.
- Delivered comprehensive and supportive customer service to all clients using exceptional customer service skills.
- Researched and investigated loan application lists to prevent loanees defaulting on repayments.
- Helped facilitate client loan drawdowns, repayments and settlements.
- Managed heavy daily workload of client meetings, reporting and administrative processing using exceptional multitasking and prioritisation skills.
- Demonstrated keen analytical skills, maximising positive outcomes from financial data and reporting.
- Delivered high-performing initiatives to improve customer and business experiences and outcomes.
- Conducted due diligence on customers, obtaining various records to demonstrate suitability for loan applications.
- Prepared range of written communications, documents and reports.
WAITRESS
CITATION
Glasgow, Glasgow City
01.2014 - 01.2015
- Delivered exceptional service by greeting and serving customers in timely, friendly manner.
- Delivered checks, collected cash or credit card payments and provided receipt to customers.
- Kept tables clear of used crockery, glassware and cutlery.
- Greeted customers, presented menus and shared information about available special items.
Education
Bachelor of Arts - Business & Event Management
Glasgow Caledonian University
GlasgowSkills
- Staff Training
- Organisation
- Effective Time Management
- Communication & Interpersonal Skills
- Ability to Work Under Pressure
- Self-motivation
- Leadership
- Adaptability
- Teamwork
- Strong Work Ethic
- Promotional Sales
- Event Organisation
- Luxury Travel Planning
- Client Relationship Management
- Vendor Negotiation
- Problem Solving and Crisis Management
- Discretion and Confidentiality
- Cultural Competence
Additional Information
- STCW
- Licensed Travel Agent
- Medically trained.
References
References available upon request.
Timeline
FLOOR MANAGER
BEST PARTIES EVER
11.2022 - 01.2023
SALES TEAM MEMBER
LETS PARTY TONIGHT MIAMI
03.2022 - 05.2022
SALES TEAM MEMBER
MIA BEACH CLUB TULUM
12.2021 - 03.2022
VIP WAITRESS
OBEACH CLUB IBIZA
01.2021 - 01.2022
CONCIERGE
FREELANCE/SELF EMPLOYED
02.2020 - Current
VIP WAITRESS & PR
MANTIS CLUB DUBAI
01.2018 - 01.2021
HEAD HOSTESS
LOVE PARTIES DUBAI
01.2018 - 01.2019
SALES BANKING ADVISOR
CLYDESDALE BANK
01.2017 - 01.2018
WAITRESS
CITATION
01.2014 - 01.2015
Bachelor of Arts - Business & Event Management
Glasgow Caledonian University
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