Summary
Overview
Work History
Education
Skills
Custom
Personal Information
Timeline
Generic

LEIGH SUTHERLAND

Newcastle,uk

Summary

Highly professional and welcoming hotel receptionist with proven experience in delivering exceptional guest service and administrative support. Adept at managing front desk operations, handling guest inquiries with efficiency and warmth, and resolving issues to ensure complete satisfaction. Known for fostering positive guest experiences and contributing to team success through proactive communication and organisational skills. Passionate about representing

Professional and welcoming, well-qualified hotel receptionist with strong communication and interpersonal skills, combined with proficiency in handling administrative tasks. Adept at managing guest enquiries and ensuring smooth front desk operations. Committed to enhancing guest experiences and contributing to overall success of hotel.

Overview

14
14
years of professional experience

Work History

Car Sales and Valeting

Self-Employed
01.2019 - Current
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Carried out day-to-day duties accurately and efficiently.

Smith Hotel

Front Reception
02.2013 - 03.2018
  • Nailed and welded pieces into place by securing paneled edges and machine-made molding to structures.
  • Selected gauges and types of sheet metal or non-metallic material to meet product specifications.
  • Performed quality finishes by trimming and deburring to create smooth surfaces and joints of assembled parts.
  • Measured parts using calipers, gauges and micrometers to confirm adherence to quality standards on final inspections.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Oversaw day-to-day operations ensuring smooth running of business affairs.

Traffic management operative

Contraflow
01.2011 - 01.2013
  • Built rapport with new and existing customers to boost client retention
  • Boosted product sales by offering selection guidance to customers
  • Served customers to drive sales and deliver top-quality experiences
  • Accepted card, cash payments in POS register system
  • Worked effectively in my team, and both with and without supervision
  • Prevented traffic congestion and buildup through successful reroutes and detours
  • Installed and set up temporary traffic management equipment to customer satisfaction
  • Delivered all traffic management equipment to client site within allocated timeframe
  • Delivered high-quality results within budget and timeframe targets
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity
  • Completed duties to deliver on targets with accuracy and efficiency

Education

Scottish Law

University of Edinburgh

CSCS Card -

Richie's Training

Forklift Licence -

Richie's Driver Training

First Aid

Skills

  • Team building
  • Leadership
  • Problem-solving
  • Public speaking
  • Domestic tasks efficiency
  • Behavioural support proficiency
  • Customer Service

Custom

Full UK Driving License, 2010

Personal Information

  • Date of Birth: 23/12/1993
  • Nationality: Scottish

Timeline

Car Sales and Valeting

Self-Employed
01.2019 - Current

Smith Hotel

Front Reception
02.2013 - 03.2018

Traffic management operative

Contraflow
01.2011 - 01.2013

Scottish Law

University of Edinburgh

CSCS Card -

Richie's Training

Forklift Licence -

Richie's Driver Training

First Aid

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LEIGH SUTHERLAND