Leigh Scully
Bracknell
Summary
Detail-oriented individual with exceptional communication and management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognised for taking a proactive and creative approach to identifying and addressing issues, with a focus on customer satisfaction and optimising opportunities.
Overview
23
23
years of professional experience
Work History
Owner/Manager Director
Self-employed
06.2021 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed and motivated employees to be productive and engaged in work.
- Improved marketing to attract new customers and promote business.
Health Care Assistant
Caremark
02.2021 - 10.2021
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
- Observed patient skin conditions and reported findings to registered nurse.
- Improved patient satisfaction by providing compassionate and attentive care to individuals with various health conditions.
- Maintained clean environment with due consideration to health and safety issues and infection control policy.
- Increased patient safety by promptly addressing concerns and reporting incidents or potential hazards to supervisory staff.
- Contributed to efficient patient care by accurately documenting medical information and maintaining up-to-date records.
- Responded swiftly to emergency situations, providing prompt assistance while following established protocols until professional help arrived onsite.
Kitchen Assistant
ISS Facility Services
12.2015 - 12.2016
- Assisted chefs in food preparation tasks, resulting in timely meal service.
- Cleaned and organized kitchen stations to promote team efficiency.
- Collaborated with team members to ensure smooth workflow during peak hours.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Provided backup support to other staff members during busy periods or staff shortages.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Maintained strict compliance with food safety regulations, ensuring high-quality meals for patrons.
Supervisor
SUBWAY®Restaurants
01.2015 - 05.2015
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Maintained detailed records of all stock movements, providing valuable data for decision-making purposes.
- Enhanced inventory accuracy by conducting thorough stock audits and addressing discrepancies promptly.
- Determined and performed appropriate adjustments of authorized stock levels.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
Bar Associate
Wetherspoons
10.2007 - 10.2008
Loss Prevention Officer
Tesco
04.2003 - 07.2006
- Completed incident reports and activity logs for accurate, current records.
- Patrolled store premises to detect and prevent shoplifting and security breaches.
- Monitored employee compliance with company policies, promptly addressing any violations or concerns as needed.
- Conducted daily store walk-throughs to identify potential security risks.
- Responded quickly to emergency alarms and calls for assistance for improved issue prevention.
- Provided support during internal investigations, gathering evidence and documenting incidents thoroughly.
- Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
- Assisted in the apprehension of shoplifters, adhering to company policies and legal guidelines during each incident.
- Observed video surveillance systems for prompt emergency response.
- Prevented unauthorized access to sensitive areas by maintaining strict key control procedures throughout the facility.
- Coordinated with local law enforcement agencies to strengthen community partnerships and deter criminal activity within the store premises.
Senior Sales Associate
Game Stores
09.2001 - 04.2003
- Met or exceeded sales objectives on consistent basis to drive company growth.
- Trained, coached, and mentored new sales associates for maximum performance.
- Analyzed sales performance data to identify areas of opportunity and develop targeted strategies for improvement.
- Cultivated a positive work environment that fostered collaboration among team members while also encouraging individual achievement goals.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Built relationships with customers to encourage repeat business.
Education
No Degree - Humanities
The Open University
Remote06-2026
No Degree - Computer Aided Design
Bracknell And Wokingham College
Bracknell07-2003
No Degree - GCSE's
St Crispin's Comprehensive School
Wokingham07-2001
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Business planning
- Financial management
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Excellent people skills
- Reliable and punctual
- Goal oriented
Timeline
Owner/Manager Director
Self-employed
06.2021 - Current
Health Care Assistant
Caremark
02.2021 - 10.2021
Kitchen Assistant
ISS Facility Services
12.2015 - 12.2016
Supervisor
SUBWAY®Restaurants
01.2015 - 05.2015
Bar Associate
Wetherspoons
10.2007 - 10.2008
Loss Prevention Officer
Tesco
04.2003 - 07.2006
Senior Sales Associate
Game Stores
09.2001 - 04.2003
No Degree - Humanities
The Open University
No Degree - Computer Aided Design
Bracknell And Wokingham College
No Degree - GCSE's
St Crispin's Comprehensive School
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