Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leigh Robson

Gateshead,Tyne and Wear

Summary

Enthusiastic Retail Sales Associate with comprehensive expertise in customer service and sales. Delivers exceptional shopping experiences through strong communication and product knowledge. Adept at managing inventory, organising displays, and ensuring store cleanliness. Brings positive energy and customer-focused approach to drive sales and enhance customer satisfaction.

Experienced in engaging customers, providing tailored advice, and ensuring seamless shopping experience. Known for maintaining positive attitude and thriving in fast-paced environments. Quick to learn and adapt to new products and sales techniques. Eager to contribute to dynamic retail environment.

Skilled in delivering excellent customer service, managing transactions, and maintaining organised sales floor. Proven ability to communicate effectively and work collaboratively in team setting. Capable of adapting quickly to new challenges and consistently aiming to exceed customer expectations. Retail professional with focus on assisting customers, maintaining store presentation, and handling transactions.

Adept at product knowledge, addressing customer queries, and supporting promotional activities to drive sales. Strong team player with commitment to delivering exceptional service in fast-paced retail environment. Dedicated Sales Associate with background in retail operations. Delivered exceptional customer experiences through strong teamwork and innovative merchandising strategies. Focused on enhancing team efficiency and driving client satisfaction. Experienced [Job Title] improving customer experiences through faultless service. Skilled in front- and back-of-house operations for adaptable store support. Proficient in problem-solving and complaint resolution to achieve exceptional satisfaction scores.

Overview

16
16
years of professional experience

Work History

Sales Associate

TK Maxx & Home Sense
Gateshead, Tyne & Wear
09.2010 - Current
  • Work flexibly across multiple customer access points.
  • Coordinated with the warehouse to ensure timely delivery of stock to the sales floor.
  • Trained new staff on company's best practices, merchandising and lead development techniques to fulfil sales targets.
  • Enhanced product visibility through strategic placement, leading to increased interest and sales.
  • Unloaded store deliveries before sorting and displaying items on shelves and displays for purchase.
  • Built rapport with regular customers, creating a loyal customer base and enhancing store atmosphere.
  • Displayed merchandise at strategic locations and kept fixtures full and tidy to attract visitors and maximise sales.
  • Displayed outstanding personal presentation and customer service in customer-facing role.
  • Resolved customer issues with empathy and efficiency, turning negative experiences into positive outcomes.
  • Processing sales transactions accurately, handling cash and card payments with attention to detail.
  • Delivered exceptional service by understanding customer needs and exceeding expectations.
  • Handled customer complaints with professionalism, working towards fair and swift resolutions.
  • Collaborated with team members to achieve targets and contribute to a positive working environment.
  • Handled returns and exchanges with professionalism, maintaining customer trust and store reputation.
  • Provided exceptional customer service, addressing queries and concerns with patience and understanding.
  • Assisting customers in finding products, offering detailed information to increase sales and enhance shopping experience.

Education

GCSE -

Whickham Comprehensive School
Gateshead
Jul 2005

Mental Health Awareness L2 -

Distance Learning - Newcastle College
Newcastle upon Tyne
04.2026

National Diploma - Multimedia

Gateshead College
Gateshead
01.2008

Skills

  • Customer Service
  • Communication
  • Team Leadership
  • Supervision
  • Organisational Skills
  • Time Management
  • Computer Proficiency
  • IT Proficiency
  • Adaptability
  • Problem-Solving
  • Technical Proficiency
  • Teamwork
  • Collaboration
  • Supervisory Skills

Timeline

Sales Associate

TK Maxx & Home Sense
09.2010 - Current

GCSE -

Whickham Comprehensive School

Mental Health Awareness L2 -

Distance Learning - Newcastle College

National Diploma - Multimedia

Gateshead College
Leigh Robson