Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
Generic

Leigh Robinson

Plymouth,Devon

Summary

Having worked and lived in various European countries and the USA, having gained vital skills to become a very organised and dependable manager with 25 years of experience. Successful at managing multiple priorities with a positive attitude. Willing to take on greater responsibilities to meet team goals and support the business needs in today's ever challenging market.

Extremely loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

Overview

38
38
years of professional experience
3
3
years of post-secondary education
1
1
Certification

Work History

Head of Office Operations

Kovia Group
Plymouth, Devon
12.2019 - Current
  • Managed on-site evaluations, internal audits and customer surveys.
  • Improved efficiency and productivity by acquiring new skills.
  • Managed teams by overseeing hiring, training and professional growth of employees.
  • Promoted continuous improvement by problem-solving and sharing suggestions to optimise team operations.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Delivered high-quality results within budget and timeframe targets.
  • Supported team by demonstrating respect and willingness to help.
  • Vehicle Fleet Manager; Ensuring all vehicles are taxed, mot, insured, serviced and maintained.
  • Equipment Manager; Control and manage the companies equipment register from purchasing, repairs and distribution to the correct employee/department.
  • Internal HR Manager, covering new employee inductions, return to work interviews, sickness and annual leave and liaising with external HR partner and company Directors.
  • Office & Premises Manager; responsible for day-to-day running of Kovia's companies Head Office and other premises in Wellington, dealing with agents and landlords
  • Complaints Manager; handling all complaints (Internal and external) on time and professionally, following the companies 'Complaints Policy & Procedures' as outlined in our UKAS accreditation.

Work Placement Coordinator

Europa Training
Plymouth, Devon
10.2015 - 12.2019
  • Conducted comprehensive research to provide valuable insights for strategic planning.
  • Facilitated constructive communication between stakeholders for project clarity and alignment.
  • Build and maintained strong relationships with partners and key stakeholders.
  • Managed and prioritised varied and busy workload to meet deadlines.
  • Represented organisations at seminars, conferences and business events.
  • Trained and assigned tasks to team members.
  • Managed databases and information systems, maintaining accurate and accessible records.
  • Answered phone calls and responded to emails from clients.
  • Liaised comfortably and confidently with all levels of staff using appropriate tact and diplomacy.
  • Led and managed administrative staff to maintain smooth daily operations.
  • Adapted to unforeseen challenges with proactive, flexible approach.
  • Planned and coordinated events and activities, maintaining seamless and efficient workflow.
  • Addressed customer complaints and resolved issues.
  • Coordinated project meetings, documenting key action items and decisions.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Displayed energy and enthusiasm in fast-paced environment.
  • Applied positive customer service approach to increase satisfaction levels.
  • Engaged with stakeholders to build relationships and brand awareness.

Residential Lettings Manager

Atwell Martin
Plymouth, Devon
03.2014 - 10.2015
  • Offered bespoke advice on property value based on current market estimates.
  • Showed residential properties and explained features, value and benefits of available homes.
  • Used proven sales and negotiation abilities to achieve optimal sale and rental prices.
  • Coordinated appointments with prospective buyers to showcase houses and plots.
  • Gathered property information using reliable sources.
  • Inspected rental properties before and after tenancies, appropriately handling bond payments.
  • Managed multiple rental properties with outstanding planning and organisation.
  • Managed customer relationships to achieve high satisfaction rate.
  • Advertised properties to general public via networking, brochures, adverts and multiple listing services to maximise exposure.
  • Assisted clients with corporate relocation services.
  • Conducted intensive property market research to stay abreast of trends and developments.
  • Liaised with property owners and prospective new customers.
  • Inspected properties between lettings to confirm required works ahead of new tenants moving in.
  • Carried out reference and credit checks on new clients.
  • Updated online platforms with new listings to build buyer interest.
  • Collated detailed property information and organised photo shoots.
  • Monitored property market trends to accurately anticipate and meet customer demand.
  • Marketed properties to buyers on waiting lists to increase viewings and offers.
  • Photographed properties to showcase rooms, features and outdoor spaces.
  • Oversaw property maintenance, working with various tradesmen to complete repairs.
  • Stayed current on processes and procedures to offer relevant assistance.
  • Displayed energy and enthusiasm in fast-paced environment.

New Properties Manager

Coast & Country Cottages
Salcombe, Devon
06.2012 - 03.2014
  • Handled negotiations with outside vendors and service agencies to meet group needs.
  • Represented organisations at seminars, conferences and business events.
  • Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
  • Led and managed administrative staff to maintain smooth daily operations.
  • Engaged with stakeholders to build relationships and brand awareness.
  • Liaised with property owners and prospective new customers.
  • Used proven sales and negotiation abilities to achieve optimal sale and rental prices.
  • Monitored property market trends to accurately anticipate and meet customer demand.
  • Marketed properties to buyers on waiting lists to increase viewings and offers.
  • Advertised properties to general public via networking, brochures, adverts and multiple listing services to maximise exposure.
  • Developed close relationships with area realtors and promoted builders to boost referral network.
  • Offered bespoke advice on property value based on current market estimates.
  • Photographed properties to showcase rooms, features and outdoor spaces.
  • Communicated terms and conditions to prospective buyers or tenants.
  • Conducted intensive property market research to stay abreast of trends and developments.
  • Managed customer relationships to achieve high satisfaction rate.
  • Answered phone calls and emails from potential and existing customers.
  • Collated detailed property information and organised photo shoots.
  • Managed multiple rental properties with outstanding planning and organisation.
  • Displayed energy and enthusiasm in fast-paced environment.
  • Offered friendly, efficient customer service and handled challenging situations with ease.

Senior property consultant

Lang Town & Country
Plymouth, Devon
04.2002 - 06.2012
  • Managed customer relationships to achieve high satisfaction rate.
  • Liaised with property owners and prospective new customers.
  • Assisted clients with corporate relocation services.
  • Inspected rental properties before and after tenancies, appropriately handling bond payments.
  • Answered phone calls and emails from potential and existing customers.
  • Offered bespoke advice on property value based on current market estimates.
  • Inspected properties between lettings to confirm required works ahead of new tenants moving in.
  • Monitored property market trends to accurately anticipate and meet customer demand.
  • Showed residential properties and explained features, value and benefits of available homes.
  • Conducted intensive property market research to stay abreast of trends and developments.
  • Updated online platforms with new listings to build buyer interest.
  • Managed multiple rental properties with outstanding planning and organisation.
  • Collated detailed property information and organised photo shoots.
  • Estimated costs using working knowledge of current market trends.
  • Gathered property information using reliable sources.
  • Oversaw property maintenance, working with various tradesmen to complete repairs.
  • Used proven sales and negotiation abilities to achieve optimal sale and rental prices.
  • Managed and rented out rental properties.
  • Advertised properties to general public via networking, brochures, adverts and multiple listing services to maximise exposure.
  • Professionally represented sellers in complex negotiation with prospective buyers.
  • Counselled new buyers to enhance sales opportunities.
  • Marketed properties to buyers on waiting lists to increase viewings and offers.
  • Photographed properties to showcase rooms, features and outdoor spaces.
  • Coordinated appointments with prospective buyers to showcase houses and plots.
  • Created estate agent and buyer incentives and strategies with other agents, builders and buyers.
  • Increased customer satisfaction ratings, addressing issues effectively for speedy resolution.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Displayed energy and enthusiasm in fast-paced environment.
  • Monitored and updated stock levels and inventory databases.
  • Kept appropriate stock levels to match expected demand.
  • Handled high-volume telephone and email enquiries to minimise backlogs.

Professional Basketball Coach

Stonehill College
Easton, Boston, Massachusetts
09.2001 - 04.2002


  • Identified individual strengths and weaknesses, adapting training programmes to suit.
  • Provided variety of sporting equipment to enable diverse training practices and maximise student potential.
  • Consistently applied effective, innovative coaching methods to meet and exceed team needs.
  • Managed behavioural challenges to reduce disruption to training sessions.
  • Motivated individuals and groups to achieve positive results against set goals.
  • Built confidence of players by offering individual praise and recognising progress and achievements.
  • Assessed athletic performance to identify strengths and weaknesses.
  • Planned and led training sessions to motivate players and improve gameplay.
  • Developed trusted rapport with teams and individuals to understand strengths, weaknesses and motivations.
  • Educated participants on acceptable behaviour and standards of play.
  • Adapted coaching style depending on needs and abilities of different teams and individuals.
  • Instilled sense of commitment, drive and responsibility in young people.
  • Nurtured cohesive teams using motivational and team-building strategies.
  • Cultivated inclusive environments with zero-tolerance on bullying to promote interaction.
  • Planned and facilitated regular sessions using evidence-based practices to improve performance.
  • Evaluated athletic performance and provided clear, constructive feedback.
  • Supported athletes in exceeding personal targets through individualised training regimes.
  • Coached players in real-game situations, offering tactical support and encouragement.

Duty Leisure Manager

Plymouth City Council
Plymouth, Devon
05.1991 - 09.2001
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Oversaw facility maintenance and allocated needed resources to meet standards.
  • Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
  • Introduced new opportunities for team building and communication, resulting in better team performance.
  • Led and managed administrative staff to maintain smooth daily operations.
  • Created safe working protocols and assessed employee capability levels to keep all staff safe.
  • Engaged facility users to determine and implement improvements to service delivery and offerings.
  • Organised resources to support entertainment, cultural showcases and fitness programmes.
  • Executed health and safety checks on equipment and facilities for compliance reasons.
  • Arranged leisure activity timetables to fulfil different customers' needs.
  • Liaised with senior management and provided ongoing reports to share business performance.
  • Sourced and replenished supplies and equipment to keep customers happy and engaged.
  • Oversaw selection, supervision and performance of centre staff to keep adequate staffing levels.
  • Developed and promoted exciting leisure programmes to increase usage and profitability of facilities.
  • Delivered fitness training and coaching to clients, maintaining customer contact and relationships.
  • Generated short and long-term marketing strategies and coordinated internal teams to implement them.
  • Encouraged teamwork through open communication and leadership.
  • Oversaw centre inventory and placed new orders to keep levels within targets.
  • Planned centre activities and recreational programmes based on identified patron needs.
  • Coordinated maintenance and cleaning work to keep facility in good condition.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Developed appropriate resources to meet needs of diverse audiences.

Sports and Estates Manager

Royal Military Academy
Camberley, Surrey
03.1988 - 12.1990
  • Coordinated maintenance and cleaning work to keep facility in good condition.
  • Planned centre activities and recreational programmes based on identified patron needs.
  • Successfully delivered on tasks within tight deadlines.
  • Liaised with customers and other departments to plan timely transportation of goods.
  • Liaised with internal departments to coordinate smooth running of material and personnel logistics.
  • Liaised with ground staff to ensure match day pitches were marked and safe to play on.
  • Liaised with kitchens to ensure lunches were prepared for away travel and home games.

Recreation assistant - YTS

Amesbury Leisure Centre
Amesbury, Wiltshire
02.1986 - 02.1988
  • Consistently met profitability goals, ensuring all users were charged in line with centre's pricing structure.
  • Created a warm, welcoming environment for users by providing a superior level of customer service.
  • Integrated warm up and cool down routine at session start and end.
  • Carried out thorough risk assessments ahead of fitness activities, prioritising participant safety.
  • Administered first aid, reporting incidents and near misses when required.
  • Evaluated clients' abilities and tailored recommendations accordingly.
  • Welcomed new and returning clients, cultivating inclusive space.
  • Planned and delivered engaging group and one-to-one fitness programmes.
  • Offered exercise variations to support participants with injuries and specialist needs.
  • Explained exercises clearly to help clients move safely with maximum effort and results.
  • Devised new programmes and monitored client progress.
  • Demonstrated safe equipment use for minimised risk of injury or damage.
  • Performed maintenance and remedial work and equipment
  • Planned fun exercise classes for varying ages, abilities and fitness levels.
  • Monitored participants closely to maintain safe exercise practices.
  • Coordinated groups to comply with set schedule of times and locations.
  • Created and maintained displays and signs.
  • Completed opening and closing procedures, from product replenishment to budget control.
  • Cleaned work areas and equipment to maintain faultless hygiene standards.
  • Handled chemicals and waste in line with COSHH regulations.

Education

High School Diploma - General GCSES

Risedale Comprehensive
Catterick

High School Diploma - General - GCSEs

Prince Ruppert School
Rinteln, Germany

GCSEs - General Secondary School Education

St Johns Comprehensive School
Episkopi, Cyprus
04.1983 - 05.1986

Skills

  • Negotiation strategies
  • Social media marketing
  • Leadership
  • Team building
  • Communication skills
  • Time management
  • Problem-solving
  • Customer-focused


Affiliations

  • Fitness and exercise
  • Running and coaching
  • Playing basketball and coaching
  • Reading and playing games
  • Travelling

Accomplishments

  • School Chess Captain - PRS Germany
  • County Honours for: Football, Cricket, Athletics, Cross Country
  • Duke of Edinburgh Bronze Award
  • National League Basketball Coach of the Year - 1997, 1998, 1999
  • National Basketball League, league and Play-off winners 1997 (Plymouth Racers)
  • National Basketball League Play-Off Winners 1996 (Plymouth Raiders)
  • National Universities and Colleges Play-Off Winners 1998 (University of St Mark & St John)

Certification

  • Enhanced DBS Checked
  • Stock Condition Surveyor (over 600 surveys completed)
  • Domestic Energy Assessor qualified (over 700 EPCs completed)
  • First Aid in the workplace qualified
  • COSHH Trained
  • Asbestos Awareness
  • Safeguarding Vulnerable Adults qualified
  • Non-Licensed Asbestos trained
  • Qualified Face Fit trained for P3 masks

References

References available upon request.

Timeline

Head of Office Operations

Kovia Group
12.2019 - Current

Work Placement Coordinator

Europa Training
10.2015 - 12.2019

Residential Lettings Manager

Atwell Martin
03.2014 - 10.2015

New Properties Manager

Coast & Country Cottages
06.2012 - 03.2014

Senior property consultant

Lang Town & Country
04.2002 - 06.2012

Professional Basketball Coach

Stonehill College
09.2001 - 04.2002

Duty Leisure Manager

Plymouth City Council
05.1991 - 09.2001

Sports and Estates Manager

Royal Military Academy
03.1988 - 12.1990

Recreation assistant - YTS

Amesbury Leisure Centre
02.1986 - 02.1988

GCSEs - General Secondary School Education

St Johns Comprehensive School
04.1983 - 05.1986

High School Diploma - General GCSES

Risedale Comprehensive

High School Diploma - General - GCSEs

Prince Ruppert School

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