Leigh Pagemorris
Maesteg,Bridgend
Summary
A results-driven professional with a strong focus on managing people and performance, adept at leadership, motivating, coaching, and directing teams to achieve departmental goals. Skilled in reviewing management information and setting SMART objectives to enhance team performance. Extensive experience in tracking and tracing respondents using a variety of tools developed over years of expertise. Committed to inspiring and influencing teams while supporting their growth and development.
Overview
40
40
years of professional experience
1
1
Certification
Work history
Process Server – Self Employed
National Centre for Domestic Violence
Guildford, Surrey
12.2021 - 05.2025
- Company Overview: A process server for the National Centre for Domestic Violence (NCDV) serves legal documents, such as non-molestation orders (injunctions), to respondents within 24-48 hours of the court grant. Website: https://www.ncdv.org.uk/a-day-in-the-life-of-a-process-server-meet-paul/
- Serving Legal Documents: Delivering non-molestation orders, notice of a hearing, and other legal documents to the respondent.
- Confidentiality: Maintaining confidentiality and acting with integrity, as these documents often involve sensitive information.
- Liaising with Solicitors and NCDV: Communicating with solicitors, clients, and NCDV staff to organize efficient service of documents.
- Providing Feedback: Providing feedback to solicitors and NCDV regarding the service process, including any difficulties encountered.
- Following Guidelines: Adhering to NCDV's and industry guidelines and protocols for serving legal documents, including the Service Legal Agreement 2.1.
- Data Protection: Completing NCDV's data protection awareness training and ensuring compliance with data protection regulations.
- Serving to Police: Serving a copy of the order and Statement of Service/FL415 to the police station local to the applicant.
- Liaising with LIP: Liaising directly with the Legal Information Project (LIP) after the service.
- A process server for the National Centre for Domestic Violence (NCDV) serves legal documents, such as non-molestation orders (injunctions), to respondents within 24-48 hours of the court grant. Website: https://www.ncdv.org.uk/a-day-in-the-life-of-a-process-server-meet-paul/
Field Agent - Self Employed
ASCENT CONTACT/ CLAVEN GROUP & EXCEL COUNCELLING
03.2019 - 05.2025
- Visit customers in their homes and conduct face to face interviews to gather information to complete legal/court or client derived documentation to provide a true and accurate reflection on the nature of the enquiry and arrears.
- Process Serving Court orders.
- Where appropriate provide guidance and support to the customer on appropriate courses of action.
- Provide a professional and informative primary point of contact for all customer/clients whilst maintaining the highest level of customer service.
- Treating all customers fairly, professionally and within legislation and codes of practice.
- Track and Trace: High amount of tracking and tracing respondents using all available tools built up over my years and knowledge.
Study Worker? Survey interviewer
IQVIA - Kantar
05.2021 - 06.2022
- I was employed as a Field Based Study Workers to support our COVID-19 Infection Survey.
- I was involved in the largest UK COVID-19 Infection Survey. I enjoyed the freedom of being out on the road working in a community.
- I was tasked with gathering data from participants in the survey, supporting them to carry out a self-administered swab test and some capillary blood testing.
Study Worker? Survey interviewer
IQVIA - Bionical
12.2020 - 05.2021
- I was employed as a Field Based Study Workers to support our COVID-19 Infection Survey.
- I was involved in the largest UK COVID-19 Infection Survey. I enjoyed the freedom of being out on the road working in a community.
- I was tasked with gathering data from participants in the survey, supporting them to carry out a self-administered swab test and some capillary blood testing.
Team Leader
Office for National Statistics/ Census 2021
11.2020 - 05.2021
- As a Team Leader I was responsible for managing and coordinating the field operation in your assigned area.
- The main purpose of my role is to motivate and manage my team of Census officers who will be tasked with encouraging people in your assigned area to complete their Census 2021 online questionnaire.
- Responsibilities include creating an inspiring team environment with an open communication culture, setting clear team goals, delegating tasks and setting deadlines, overseeing day-to-day operation, monitoring team performance and reporting on metrics, motivating team members, and discovering training needs and providing coaching.
Business Manager
PROVIDENT PERSONAL CREDIT
05.2018 - 03.2019
- Manage Area Exception on management system, Deal directly with complaints within SLA.
- Daily review of productivity and territory growth daily contact with Account Managers Dual Visits and review of working hours weekly scorecards.
- Coaching & mentoring, compliance monitoring Voice recording oversight feedback, Quality assurance daily, attendance review including return to work.
- Review of Financial and Venerable customers and implement action where necessary.
- Cash handling and allocation of floats, Expenses claims, Planning annual leave, Monthly 1-1 reviews and performance reviews.
Branch Manager
LOANS2GO
10.2017 - 05.2018
- Responsible for the selling of secured & unsecured lending products within the branch responsible for the solicitation of new lending to existing, returning and referred customers within the Swansea customer database.
- Sole responsibility for Arrears Management activities within the branch which is also in line with FCA principle 6 (TCF) – Often dealing with vulnerable customers and individuals experiencing financial difficulty, it is my responsibility to ensure the fair treatment of these customers and offer appropriate forbearance solutions to suit their needs.
- Developing and reviewing staff performance throughout the months and years to insure adequate training.
- Site Management of Branch Location – “Key holder” & Cash handling/responsible for management of company finance.
- Liaising with Senior Management and the Managing Director to aid in producing company MI including performance and profitability data.
Field Representative
ASCENT CONTACT – (IRWIN MITCHELL GROUP)
08.2016 - 10.2017
- Visit customers in their homes and conduct face to face interviews to gather information to complete legal/court or client derived documentation to provide a true and accurate reflection on the nature of the enquiry and arrears.
- Where appropriate provide guidance and support to the customer on appropriate courses of action.
- Provide a professional and informative primary point of contact for all customer/clients whilst maintaining the highest level of customer service.
- Treating all customers fairly, professionally and within legislation and codes of practice.
Area Manager
MOBILE MONEY LIMITED – (CENTRAL TRUST)
02.2007 - 04.2016
- Promoted in 2007 to Area Manager taking ownership and the set up for the South of England & Wales network covering the Midlands, Oxford, Reading, Portsmouth, throughout Devon and Cornwall and across the whole of Southeast and Southwest Wales, responsible for management performance 9 branches.
- 100% Compliance monitoring to ensure all loans are in line with FCA guidelines, underwriting all loan approvals to ensure each loan is fully compliant, reporting directly to the CEO & Director of Compliance.
- Engendering a strong compliance and conduct regime through system controls and policy.
- Ensuring performance activity is within FCA guidelines.
- Improving profit and growth, reducing debt provisions and write offs.
- Focusing staff to consistently deliver and with long term decision making.
- Championing continuous improvement and actively minimising risk.
- Creating and maintaining a positive culture within the branches by communicating fully to staff.
- Developing and reviewing staff performance throughout the year.
- Managing the efficiency and effectiveness of the branches whilst meeting some exact budgeting.
- Maintaining a high focus on new business development and loan book growth.
- Underwriting loans and collection through the whole loan life cycle.
- The recovery and disposal of vehicles/company assets.
- Undertaking full branch audits monthly and reporting back to the CEO.
Branch Manager
MOBILE MONEY LIMITED
10.2002 - 02.2007
Area Sales Manager
ROBEX GROUP
02.2002 - 10.2002
Senior Account Manager
WELCOME FINANCIAL SERVICES
05.1999 - 02.2002
Area Collections Manager and Lead Generator
REFUGE ASSURANCE / UNITED FRIENDLY
04.1996 - 05.1999
DEPUTY WAREHOUSE MANAGER
SONY UK
07.1993 - 04.1996
LOGISTICS MANAGER
ANDREW SCOTT Ltd
05.1985 - 07.1993
Education
Llangynwyd Secondary School
Maesteg, Bridgend, United KingdomSkills
Managing People: Leadership, Motivating, Coaching, Directing, Inspiring, Influencing & Supporting
Managing Performance: Review Management Information, SMART Objectives, Appraisals, Planning aims and direction of the department
Track and Trace: High amount of tracking and tracing respondents using all available tools built up over my years and knowledge gathered
Affiliations
- • Enjoy going for walks with my family • When possible, fishing (although a complete novice) • Love to cook • DIY projects • Listening to music • Travelling • Cycling
Accomplishments
My most notable achievement has been developing a new business from scratch to become the company's top performing area for both new business sales and collections. This meant maximising customer footfall into the branch network and converting leads which resulted in the Southwest Area's loan book growing to in excess to £3.7 million and more than 4,200 customer agreements
Certification
· GQA Qualification – Fire Door Inspection Course competed 11th June 2024
References
References available upon request.
Timeline
Process Server – Self Employed
National Centre for Domestic Violence
12.2021 - 05.2025
Study Worker? Survey interviewer
IQVIA - Kantar
05.2021 - 06.2022
Study Worker? Survey interviewer
IQVIA - Bionical
12.2020 - 05.2021
Team Leader
Office for National Statistics/ Census 2021
11.2020 - 05.2021
Field Agent - Self Employed
ASCENT CONTACT/ CLAVEN GROUP & EXCEL COUNCELLING
03.2019 - 05.2025
Business Manager
PROVIDENT PERSONAL CREDIT
05.2018 - 03.2019
Branch Manager
LOANS2GO
10.2017 - 05.2018
Field Representative
ASCENT CONTACT – (IRWIN MITCHELL GROUP)
08.2016 - 10.2017
Area Manager
MOBILE MONEY LIMITED – (CENTRAL TRUST)
02.2007 - 04.2016
Branch Manager
MOBILE MONEY LIMITED
10.2002 - 02.2007
Area Sales Manager
ROBEX GROUP
02.2002 - 10.2002
Senior Account Manager
WELCOME FINANCIAL SERVICES
05.1999 - 02.2002
Area Collections Manager and Lead Generator
REFUGE ASSURANCE / UNITED FRIENDLY
04.1996 - 05.1999
DEPUTY WAREHOUSE MANAGER
SONY UK
07.1993 - 04.1996
LOGISTICS MANAGER
ANDREW SCOTT Ltd
05.1985 - 07.1993
Llangynwyd Secondary School
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