Leigh Mcpherson

I lead the day-to-day running of the store for the majority of the week, as my manager is a dual-site manager and typically on-site one to two days. I support the team, oversee daily operations, and ensure the store remains organised, well-presented, and welcoming. I take pride in keeping the store running smoothly while creating a positive, professional atmosphere for staff and customers.

• Team Leadership
• Delivering a premium, personalised service aligned with luxury brand standards
• Consistently achieved 100% in mystery shop/customer service audits, demonstrating excellence in client care and team performance.
• Strong coaching and mentoring skills, developing staff to deliver consistently high standards.
• Ability to lead independently, maintaining store operations and morale even with limited managerial cover.
• Expertise in trade reporting, CRM management, and sales analysis, ensuring accurate and actionable business insights.
• Proven track record of maintaining compliance with operational and health & safety standards.
• Strong product knowledge in skincare, complexion, colour and tools.
• Skilled in stock management, merchandising, and workflow optimisation, keeping the store efficient and presentable.
• Successfully hosting and supporting brand educators, training sessions, and in-store events to maximise engagement and sales.
• Experience in planning and executing promotions, ensuring targets and KPIs are me
• Ensuring health and safety compliance, maintaining a safe working environment for all staff members.
• Managing cash registers accurately reducing discrepancies at end of day reconciliation.
• Monitoring sales performance regularly adjusting strategies as required.
• Maintaining high standards of store cleanliness, enhancing shopping experience for customers.
• Assisting in recruitment process to build an effective workforce.

Working my way up from business manager to store manager, managing the day to day running of the flagship Fabled Beauty Store on Tottenham Court Road, with an annual turnover in excess of £1 million. Selling a wide range of luxury beauty brands and offering beauty treatments.

• Maintaining a high level of sales and service for over 85 Brands including Estee Lauder brands, Dermalogica, Nars, Chanel, YSL, Acqua Di Parma, Urban Decay, Rituals and Lancome
• Managing a team in excess of 20 staff, consisting of Business Managers, Makeup Artists, Fragrance Specialists, Skincare Specialists, Skin Therapists, Beauty Therapists and Hair Stylists as well as the core Fabled store assistants.
• Maintaining effective relationships with business, area, national management for all brands as well as close relationships with Marie Claire Magazine and Lipsy events teams.
• Motivating and inspiring the store team to achieve sales targets, treatment targets and KPIs through daily team briefs, monthly meetings and training
• Analysing store sales performance, interpreting trends and forecasting future sales.
• Managing daily operation and occupancy of Fabled Brow and Lash Bar, ensuring client satisfaction at all times.
• Ensuring exceptional levels of service are provided across the store by using leadership skills
• Developing team members through PDP's, reviews, coaching and mentoring.
• Working alongside managers and Marketing teams to plan and execute in store and external events.
• Attending social media/marketing meetings to devise strategies to drive footfall and sales.
• Ensuring all HR and H&S policies and processes are followed, managing any cases end to end.
• Managing relationships with all internal and external contractors.
• Office Administration.
• Organising shop floor and window displays, adhering to all H&S policies.
• Attending training and education days to further knowledge on all policies and procedures.
• Streamlined operations to maximise efficiency and minimise waste.
• Led training sessions for new employees, equipping them with necessary skills and knowledge.

Achieving company objectives and targets through the effective and efficient management of the business. Selling a wide range of luxury skin friendly cosmetics and skincare.

• Being sole account manager demonstrating excellent luxury selling and treatment skills acting as a role model for Fabled team members through own conduct.
• Using initiative to maximise business and retail sales through the use of retail tools and rituals, on counter facial and makeup treatments and events.
• Monitoring personal performance figures, including growth versus previous years, stores and competitors. Coaching and educating Fabled core store team members to achieve targets.
• Delivered tailored make-up consultations with a strong focus on customer experience
• Organising Instore events
• Communicating targets and incentives to Fabled members to motivate and enthuse - ensuring retail sales targets are met.
• Attending out of store training days to further product knowledge
• Building strong rapport with clients for repeat business
• Analysed market trends for informed decision making.