Summary
Overview
Work history
Education
Skills
Timeline
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Leigh McClennan

Washington,Tyne and Wear

Summary


Friendly and outgoing with knack for creating memorable customer experiences and ensuring smooth service. Skilled in communication and teamwork, able to adapt quickly to new environments. Ready to bring energy and dedication to whatever role may come next.

Overview

22
22
years of professional experience

Work history

Bartender

The Keelboat
Washington, Sunderland
08.2023 - Current
  • Adapted quickly to different situations maintaining efficiency even under pressure.
  • Processed payments accurately reducing discrepancies at end of shift tallying.
  • Checked identification of customers to ensure legal drinking age compliance.
  • Readied glasses, garnishes, ice and other bar equipment prior to opening hours ensuring readiness for service".
  • Developed rapport with regular patrons fostering a loyal customer base.
  • Maintained a clean and organised bar, enhancing customer satisfaction.
  • Resolved customer complaints promptly to maintain good relationships.
  • Provided excellent service to customers, resulting in repeat business.
  • Welcomed guests with friendly conversation and fun atmosphere.

Bartender

The Westwood Club
Washington, Sunderland
11.2021 - 04.2023
  • Adapted quickly to different situations maintaining efficiency even under pressure.
  • Maintained a clean and organised bar, enhancing customer satisfaction.
  • Resolved customer complaints promptly to maintain good relationships.
  • Completed end-of-day cleanup to reset bar for next day.
  • Input orders into register, calculated bills and collected payments.
  • Developed rapport with regular patrons fostering a loyal customer base.
  • Provided excellent service to customers, resulting in repeat business.

Call handler

North East Ambulance Service
10.2016 - 06.2018
  • Advised emergency callers on action to minimise further risk.
  • Communicated instructions in multidisciplinary teams to provide emergency care and assistance.
  • Prioritised emergencies using established protocol.
  • Logged emergency call information on electronic system for accurate reporting.
  • Supported and advised distressed emergency callers to facilitate safe decision-making.
  • Stayed calm when coordinating response to emergencies.
  • Asked clear and relevant questions to extract critical information quickly.
  • Received telephone inquiries, answering questions with up-to-date information.
  • Operated switchboards, answering and forwarding incoming telephone calls.
  • Logged critical information onto computer system.
  • Employed typing speed and accuracy to generate notes while speaking to callers.
  • Processed and actioned high number of calls during busy periods.

Bartender

The Victoria Pub
Washington, Sunderland
09.2014 - 02.2016
  • Created an inviting atmosphere through friendly interaction with customers.
  • Readied glasses, garnishes, ice and other bar equipment prior to opening hours ensuring readiness for service".
  • Maintained a clean and organised bar, enhancing customer satisfaction.
  • Processed payments accurately reducing discrepancies at end of shift tallying.
  • Communicated clearly with kitchen staff for seamless coordination of food orders.
  • Resolved customer complaints promptly to maintain good relationships.
  • Welcomed guests with friendly conversation and fun atmosphere.
  • Completed end-of-day cleanup to reset bar for next day.

Civil enforcement officer

Sunderland City Council
Sunderland, Tyne and Wear
10.2008 - 09.2014
  • Enhanced public understanding of traffic laws with proactive education initiatives.
  • Assisted members of the public, fostering a positive image of local enforcement services.
  • Utilised handheld computer devices to process penalties efficiently, enhancing productivity levels.
  • Patrolled assigned areas regularly, ensuring consistent enforcement of parking restrictions.

Police community support officer

Northumbria Police
12.2003 - 08.2008
  • Increased trust within the community by providing a visible presence on the streets.
  • Helped manage large crowds at local events, ensuring everyone's safety and enjoyment.
  • Conducted house-to-house enquiries for vital information in criminal investigations.
  • Regularly patrolled designated areas on foot or bicycle, enhancing visibility and accessibility to the public.
  • Improved community safety by conducting regular patrols and liaising with local residents.
  • Supported police officers to achieve more effective law enforcement operations.
  • Dealt with anti-social behaviour effectively, restoring peace in affected communities.
  • Directed traffic and oversaw removal of vehicles.

Education

GCSEs -

Biddick School
Washington, Sunderland
1992 - 1997

RSA Clait

Milltech Training Centre
Sunderland
1998 - 1999

Skills

  • Assertiveness
  • Customer service excellence
  • Bar management
  • Communication
  • Premium spirits & mixology
  • Cash handling accuracy
  • Sales expertise
  • Product knowledge
  • Customer relations
  • Customer Service
  • Money handling
  • Positive attitude
  • Glassware cleaning
  • Beer pouring proficiency

Timeline

Bartender

The Keelboat
08.2023 - Current

Bartender

The Westwood Club
11.2021 - 04.2023

Call handler

North East Ambulance Service
10.2016 - 06.2018

Bartender

The Victoria Pub
09.2014 - 02.2016

Civil enforcement officer

Sunderland City Council
10.2008 - 09.2014

Police community support officer

Northumbria Police
12.2003 - 08.2008

GCSEs -

Biddick School
1992 - 1997

RSA Clait

Milltech Training Centre
1998 - 1999

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Leigh McClennan