Leigh Dunning
Fort William,Highland
Summary
Experienced Asset Officer with a strong track record in customer relations, ensuring compliance, and delivering high-quality services within a housing association environment. Skilled in analysing asset performance data, and working collaboratively with teams and external contractors to maintain and increase property standards and value. Also experienced in carrying out Clerk of Works duties, including site inspections, quality assurance, and ensuring works are completed to specification and regulatory standards.
Currently responsible for overseeing asset-related processes, improving operational efficiency, and supporting strategic decision-making. Demonstrates a proactive approach to problem-solving, with a clear focus on tenant satisfaction, regulatory compliance, and long-term asset sustainability.
I am a highly motivated professional seeking to advance within the Asset Management field by transitioning into a management role. I am confident in my ability to contribute to the development and implementation of new IT processes that will enhance team efficiency and quality, while maintaining a positive and collaborative workplace environment.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Clerk of Works / Asset Officer
Lochaber Housing Association
07.2019 - Current
- Assessed contractor performance to uphold contractual obligations and quality expectations.
- Monitored subcontractor performance, provided feedback, and coordinated corrective actions to ensure compliance with quality standards.
- Identified issues, analysed information, and developed solutions to enhance project outcomes.
- Received and inspected construction supplies, verifying material quality, quantities and conformance with specifications.
- Prepared written communications, documents, and reports to facilitate clear information sharing and decision-making.
- Managed complaints with calm, clear communication and problem-solving.
- Built and maintained courteous and effective working relationships.
- Assisted team by taking on additional responsibilities to enhance productivity.
- Responded to customer concerns quickly and effectively, minimising service disruptions.
- Provided technical support and guidance to staff, improving team productivity and reducing system downtime.
Electrical Apprentice
Lochaber Housing Association Property Services
07.2014 - 07.2019
- Troubleshot electrical issues using specialist testing devices.
- Learned best practices in electrical safety and risk assessment from senior electricians.
- Collaborated with team to successfully complete electrical projects.
- Pursued continuous professional development to remain updated on latest electrical technologies and practices.
General Operator
BSW Timber
07.2013 - 07.2014
- Conducted regular maintenance checks on machinery to maintain optimal performance levels.
- Maintained cleanliness and organisation in work area, following strict health and safety guidelines.
- Fed machines with appropriate raw materials and tools to facilitate goods production.
- Trained new employees on machinery operation and safety procedures, enhancing team capabilities.
Customer Assistant
Tesco Extra
07.2012 - 07.2014
- Worked as team member, performing cashier duties, product assistance and cleaning.
- Supported stock management tasks, including inventory checks and replenishing shelves to maintain optimal product availability.
Education
Certificate of Higher Education - Managing Housing Maintenance
Chartered Institute of Housing
01-2026
Certificate of Higher Education - Construction Management
Glasgow kelvin college
Glasgow 01-2020
SVQ Level 3 - Electrical Installation
Inverness UHI
Inverness01-2017
Skills
- Quality control - perform regular inspections to new build sites and retro fit works, able to identify defects and provide resolutions
- Data management
- IT - Competent in using microdont systems
- Complaint resolution - Have responded to stage 1 complaints and have helped to write stage 2 complaints responses for management
- Team collaboration - Confident to work in a team atmosphere with the ability to work individually when necessary
- Customer service - Comfortable engaging with the public
Certification
- Domestic Energy Assessor
- Qualified Electrician
- IOSH managing safely
- Duty to manage asbestos
Timeline
Clerk of Works / Asset Officer
Lochaber Housing Association
07.2019 - Current
Electrical Apprentice
Lochaber Housing Association Property Services
07.2014 - 07.2019
General Operator
BSW Timber
07.2013 - 07.2014
Customer Assistant
Tesco Extra
07.2012 - 07.2014
Certificate of Higher Education - Managing Housing Maintenance
Chartered Institute of Housing
Certificate of Higher Education - Construction Management
Glasgow kelvin college
SVQ Level 3 - Electrical Installation
Inverness UHI