Leigh Condliffe

• Assisted in working and visual merchandising on stock to ensure optimal supply and enhancing visual appearance to attract and satisfy customers.
• Worked on both tills and self checkout to serve customers and assist in processing their transactions and taking payment using both customer service skills and cash handling abilities.
• Dealt with customer queries, requests and complaints helping to provide excellent customer service resolving such queries and issues amicably and in a professional matter both by personally resolving their issues or guiding them to alternate staff or management that could better aid them in situations i could not.
• Pushed to undertake training in specialist roles to remain engaged with the workload and prevent stagnation including the freshness sections and bakery sections.
• Worked as a fruit and veg leader aiding in maintaining high quality standards of the fresh fruit and vegetable section, performing regular quality checks to remove food considered of subpar quality to ensure only the finest quality products were available for customer service as well as maintaining the fruit in vegetable display to ensure a full and visually pleasing display.
• Assisted in maintaining backstock across several sectors to ensure stock was always properly recorded and gaps in the display were filled as needed.
• Customer assistants expected to be a jack of all trades at this job so i constantly kept a keen eye out for issues and areas that needed attention and provided assistances where appropriate to ensure optimal performance of the store as well as keeping the store well presented.

• Maintained duties previously mentioned in my venue staff role with added leadership responsibilities included:
• Managing staff and responsibilities during shift and ensuring both efficient and high quality service especially during peak service times.
• Ensuring proper paperwork management and completion such as food/drink wastage, cleaning schedules, daily task checklists and food temperature checks.
• Handling customer complaints or any other customer troubles that may arise during my shift in an attentive and dignified manner.
• Ensuring appropriate use of company resources by mitigating losses such as managing team shifts in relation to required work load.

• Provided food and beverage service for students at students union bar.

Duties included:

• Preparation and cooking of food
• Maintaining hygiene and safety standards in kitchen and bar areas.
• Preparation of beverage including alcoholic beverages.
• Cash handling and customer service.

• Work to provide fast and high quality food across a wide variety of food venues at Alton towers theme park.
• Duties could vary depending upon on specific venue as i often moved around depending on need due to staff shortage and periods of high customer demand.

Duties included:

• Food preparation in accordance with daily entrees to the park which taught me to adapt and be flexible according to current demands.
• Management of food safety paperwork and cleaning paperwork.
• Working front of house roles such as table service and till service when staff shortage required giving me customer service and money handling experience.
• Cooking meals for customers and ensuring appropriate management of food availability at all times from ensuring large availability during peak lunchtimes to avoid wait times and maintaining low but adequate availability during low service to reduce wastage.
• Working in such a high demand fast paced environment provided me the skills and experience to apply myself well in fast paced high pressure situations.
• In my final year i also worked in supervisory capacity helping to organise and lead kitchen teams during times in which managers and team leaders were occupied or unavailable.

• Assisted in preparation of hot and cold meals for residents and staff.
• Helped maintain safe and hygienic kitchen environment.
• Aided in stock rotation and deliveries.
• Served meals to residents and staff during meal times.