Leigh Buick
Greenock,Inverclyde
Summary
A dedicated professional with strong decision-making competence and proactive problem-solving abilities. Demonstrates excellent customer service and communication skills, complemented by a warm, welcoming, and approachable personality. Skilled in maintaining client confidentiality procedures, facility cleaning, and organisation tasks while remaining calm under pressure. A flexible and effective team player committed to delivering high-quality results in dynamic environments.
I am a friendly and customer-focused individual with strong communication skills and knack for multi-tasking in busy environments. Demonstrates proficiency in handling administrative tasks and delivering exceptional customer service. Ready to contribute to positive and welcoming atmosphere in the spa receptionist role.
Overview
6
6
years of professional experience
1
1
Certification
Work history
Domestic assistant
Trust Housing
Greenock, Inverclyde
09.2019 - 09.2021
- Adjusted cleaning techniques based on specific surface materials for optimal results.
- Adhere to health & safety regulations.
- Review and organise stock.
- Handled delicate materials carefully when cleaning, preserving the longevity and quality of items around the building.
- Took initiative in identifying improvement opportunities within tasks.
- Maintained cleanliness of living areas by performing daily housekeeping tasks.
- Created a welcoming atmosphere by setting tables for mealtimes.
- Swept and vacuumed floors, hallways and stairwells, keeping public areas immaculately well-presented.
- Provided secure environments for residents and staff, practising safe systems of work and strictly adhering to COSHH regulations.
- Participate in team meetings.
- Respect individual tenant rights,
- Adhere to policies & procedures the association.
- When required have responsibility for the building & respond to emergency situations.
Sales assistant
Aelia UK Ltd Duty Free Shop, Glasgow Airport
Paisley, Renfrewshire
05.2015 - 01.2017
- Managed till operations smoothly, reducing waiting time for customers.
- Utilised excellent communication skills to provide detailed product information.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Monitored trends in consumer behaviour with keen attention to detail.
- Trained new staff members, fostering a supportive working environment.
- Built strong relationships with regular customers for repeat business.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Processed returned or exchanged items and provided refunds to customers.
- Designed visually pleasing in-store and window displays to increase footfall.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Cash management involving transactions with foreign currency.
- Opening & closing the shop & daily banking.
Education
SCQF Level 6 - NC Early Education & Childcare
West College Scotland
Greenock, Inverclyde 08/2017 - 08/2018
GCSEs - Standard Grades
Notre Dame High School
Greenock, Inverclyde 08/1994 - 08/2018
Skills
- Decision-Making competence
- Can use initiative
- Pro active problem solving
- Excellent customer service & communication skills
- Warn welcoming approachable personality
- Flexibility
- Effective team player
- Knowledge in client confidentiality procedures
- Facility cleaning
- Calm under pressure
- Organisation skills
Certification
Driving Licence
Timeline
Domestic assistant
Trust Housing
09.2019 - 09.2021
Sales assistant
Aelia UK Ltd Duty Free Shop, Glasgow Airport
05.2015 - 01.2017
SCQF Level 6 - NC Early Education & Childcare
West College Scotland
08/2017 - 08/2018
GCSEs - Standard Grades
Notre Dame High School
08/1994 - 08/2018
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