Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Leigh Bailey

Leigh Bailey

Salon Owner
Stapleford Abbotts

Summary

LEIGH BAILEY of BROOKSIDE FARM, CURTIS MILL LANE, STAPLEFORD ABBOTTS , ESSEX RM4 1HS | 07470479049| MINDBODYANDSPIRIT@ICLOUD.COM Highly motivated and skilled individual who graciously handles and resolves challenging client issues. Driven to consistently deliver exceptional client support. Follows procedures. Global travel. Written and oral communication skills. Able to learn quickly. Multitasking skills. Deadline-driven. Excellent time management. Computer-savvy. Physically fit and agile. Safety-conscious. Data management. Extremely organised. Self-motivated. Client assessment and analysis. Strong verbal communication. Conflict resolution. Team liaison. 60 WPM typing speed. Organised Team player. Decisive Managerial background. Reliable.

Self Employed salon owner // Brentwood, Essex // February 2015 to Current I currently run a Spa Room at The Holiday Inn Hotel in Brentwood. I offer Spa Days and level 2 and 3 beauty treatments along with aesthetic treatments. Being in a business hotel, I deal with professional and non professionals from all walks of life. I am highly organised, efficient and able to deliver consistently high results in a challenging and pressurised work environment. I also have 3 competent staff working for me. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level managerial position. Ready to help team achieve company goals.

Overview

19
19
years of professional experience
5
5
Languages

Work History

Dedicated Receptionist

The Esporta Health Club
Romford, Essex
06.2001 - 12.2012
  • Enjoyed every minute liaising with staff in all departments, members and fellow Esporta Health Clubs staff. Tasks involved were:
  • Analysed departmental documents for appropriate distribution and filing
  • Worked directly with departments, clients, management to achieve smooth runnings of the club
  • Received and resolved multiple calls each week regarding complaints and problems
  • Meet and greet with a friendly, welcoming smile
  • Uploading new members to computer system with picture profiles.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Skilled at working independently and collaboratively in a team environment.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Self-motivated, with a strong sense of personal responsibility.
  • Strengthened communication skills through regular interactions with others.

Travel Consultant

Boomerang Travel
Ilford, Essex
08.1998 - 10.1999
  • Australian long haul travel company since travelling around the world I had an abundance of information to give and sell to incoming tourism. Tasks involved were:
  • Promoted holiday packages through brochure content to incoming holiday makers and over the phone
  • Received high levels of incoming calls regarding enquiries, bookings and payments
  • Liaised with major travel consolidators for best rates for incoming clients
  • Arranged packaged to meet the highest profit margin for the company
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
  • Organized trips for individual, family and business travelers.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.

Outbound Marketing Agent

Miki Travel Limited
London City
06.1994 - 06.1995
  • Worked for an established incoming Japanese Travel Company in central London
  • Sales and marketing section dealing with hotel, tours and transfer reservations.
  • Dealt with Japanese groups and individual bookings
  • Received regular facsimile from agents based in the Middle East, South America, South Africa,
  • South Africa and Europe, finding them availability through various reservation systems
  • Language skills were essential to this position which I used daily and high capacity bookings therefor accuracy was imperative
  • Processed 20 -30 reservations per day
  • Resolved service-related problems in a timely manner
  • Accommodated guests' requests for tours, travel and hotels
  • Worked directly with agents overseas, tour operators and hotels globally to high standard achieving a smooth package for Japanese groups
  • Learned Japanese language and used while liaising during transactions.
  • Met or exceeded productivity and conversion rate targets on consistent basis.
  • Received warm leads and reached out via telephone to close sales.
  • Checked tickets and passenger information to verify payment, destinations and special considerations.
  • Managed time efficiently in order to complete all tasks within deadlines.

Catering Manager

Waite's Building Construction
London
12.1993 - 06.1994
  • Responsible for running cafeterias on various building construction sights for numerous contractors
  • Skills involved were catering in high capacity, managerial, purchase bulk stock economically, food preparation within limited time scale
  • On average would supply meals to to 40-50 labourers per day
  • Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Secured new clients and accounts by analyzing and catering products to specific needs.
  • Met with clients to outline desired goals and prepared quotes for overall catering costs.
  • Hired and trained both permanent and temporary staff members.
  • Purchased food and cultivated strong vendor relationships.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.

Education

Front of house at all times with approachable attitude -

08.1992 - 10 1993

Sevisair Limited ground service handling - undefined

03.1992 - 7 1992

Skills

    Dedicated

undefined

Accomplishments


  • Worked with the public throughout my life in Luxury Hotels and A La Carte restaurants including global members clubs.
  • Modelled for Elite, Select and Models 1 modelling agencies.
  • BTEC National Diploma in Travel & Tourism
  • Used Codeco Airline Management System
  • City & Guilds Level 2 & 3 beauty therapy and electrical treatments
  • Level 1 and 2 Botox, Filler and Skin Booster Aesthetics
  • VTCT teaching and assessors qualification
  • Travelled throughout South East Asia, Australia, Middle East, Hong Kong and Japan
  • YMCA exercise to music qualification ran my own dance classes


Timeline

Dedicated Receptionist

The Esporta Health Club
06.2001 - 12.2012

Travel Consultant

Boomerang Travel
08.1998 - 10.1999

Outbound Marketing Agent

Miki Travel Limited
06.1994 - 06.1995

Catering Manager

Waite's Building Construction
12.1993 - 06.1994

Front of house at all times with approachable attitude -

08.1992 - 10 1993

Sevisair Limited ground service handling - undefined

03.1992 - 7 1992

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Leigh BaileySalon Owner