Leigh-Anne Bowtell
Leicester
Summary
I am a highly motivated and empathetic professional with extensive experience in customer service, known for being a quick thinker, dedicated hard worker and able to keep calm under pressure. I take great pride in delivering excellent customer experiences and consistently gain satisfaction from helping others and resolving issues effectively.
My background spans a variety of industries, including running my own cleaning business, pension administration, payroll administration, and the fitness sector. This diverse experience has strengthened my adaptability, organisational skills, and ability to communicate with a wide range of people on many levels.
I am now seeking a new challenge within a customer-focused role, where I can contribute positively to a team, continue developing my skills, and progress within a company that values and supports its employees.
Overview
23
23
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Payroll Administrator
Cherished Stone Ltd
LEICESTER, Leicestershire
09.2024 - Current
- Import and produce payrolls for several companies using SAGE 50 Microsoft EXCEL.
- Updated payroll records by tracking changes in exemptions, job status, and pay rates.
- Responded to enquiries and provided information regarding payroll related matters.
- Managed employee records on SMARTSHET database to maintain accuracy and updated information.
- Promptly resolved payroll discrepancies, minimising disruptions for employees.
- Created records for new starters and closed out files for terminated or resigned employees.
- Updated employee pay information to reflect correct base pay and special entitlements.
Pension manager
Cherished Stone Ltd
Leicester
01.2021 - 03.2026
- Managing a team of four.
- Overseeing the accurate data entry of employer and employee pensions for Nest.
- Dealing with customer queries and liaising with payroll department.
- Identifying trends and facilitating action where needed.
- Problem solving, ensuring the highest level of customer service is reached.
- Use of Smart sheet software and Microsoft excel along with internal email system.
- Mental health first aider at work nominated.
- 1-1 appraisals and performance reviews, managing annual/sick leave and motivation meetings for better cohesion of team and performance.
Manager/Owner
L Bow Grease Cleaning
Leicester
04.2007 - 01.2021
- Managing the day to day business needs in a domestic and commercial setting. Managing stock, time and finances.
- Motivated manager and trainer to staff.
Support Worker/Carer
Fosse Healthcare
Leicester
01.2020 - 09.2020
- Travelling around to support people in their homes. This was for individuals with special needs due to illness of all ages.
- Prompting for medication, personal hygiene support, light domestic cleanings, report writing, empathetic approach to care while reporting any safeguarding concerns.
Panel Member
Foster Care Associates
Bromsgrove
01.2010 - 05.2017
- Employed as a panel member, to give my views on potential new foster carer.
Fitness Consultant
David Lloyd- Next Generation Clubs
Leicester
08.2006 - 03.2008
- Starting out as a fitness coach advising people on health and fitness, then moved onto become a studio co-ordinator and instructor.
- Moved to Next Generation David Lloyd to become a duty manager being promoted to retention manager.
Customer Service Advisor
Viking Direct
Leicester
03.2003 - 01.2006
- Working in a vibrant call centre, firstly on incoming sales then promoted to customer service role.
- Resolving queries and upselling of relevant Items - meeting business needs.
- Delivering fanatical customer service at all times to meet weekly targets.
Education
Bachelor's degree - Sociology
University of Derby
Derby 01.2021 - 01.2024
GCSE or equivalent - English, Maths, science, Geography, History, Peforming Arts, Art
Fullhurst Community College
Leicester 08.1994 - 05.1996
Diploma of Higher Education - Social Sciences
Open University
LeicesterNVQ - Exercise to Music in Fitness industry
v tech training
LeicesterNASM Sports Medicine Diploma - Fitness
National Academy of sports medicine
LeicesterSkills
- Extremely Motivated
- Quick thinker
- Empathetic
- Hard worker
- Fanatical about customer service
- Keep calm under pressure
Certification
- Mental health awareness and support courses
- Present
- Mental health awareness Level 1 and 2
- Counselling skills level 2
- Mental health first aider at work
- Diversity and equality awareness
Affiliations
- I enjoy singing Jazz and Swing songs from the 1950's- my inspiration is Ella Fitzgerald.
Timeline
Payroll Administrator
Cherished Stone Ltd
09.2024 - Current
Pension manager
Cherished Stone Ltd
01.2021 - 03.2026
Bachelor's degree - Sociology
University of Derby
01.2021 - 01.2024
Support Worker/Carer
Fosse Healthcare
01.2020 - 09.2020
Panel Member
Foster Care Associates
01.2010 - 05.2017
Manager/Owner
L Bow Grease Cleaning
04.2007 - 01.2021
Fitness Consultant
David Lloyd- Next Generation Clubs
08.2006 - 03.2008
Customer Service Advisor
Viking Direct
03.2003 - 01.2006
GCSE or equivalent - English, Maths, science, Geography, History, Peforming Arts, Art
Fullhurst Community College
08.1994 - 05.1996
Diploma of Higher Education - Social Sciences
Open University
NVQ - Exercise to Music in Fitness industry
v tech training
NASM Sports Medicine Diploma - Fitness
National Academy of sports medicine