Leigh-Ann McDougall

• Managed phone calls, handled client check-ins and check-outs, managed the appointment schedule, and maintained accurate records.
• Operating in a high-demand practice, multitasking and performing effectively under pressure.
• Delivering exceptional customer service, whether communicating with concerned clients over the phone or in person.
• Increased sales by encouraging clients to sign up to monthly plans and purchase additional products.

Reason for leaving: End of maternity cover contract.

• Responsible for managing inbound and outbound calls, emails, and online chat with prospective students interested in teaching English as a foreign language.
• This includes discussing course options, assessing needs, and recommending the most suitable programs to ensure customer satisfaction and drive sales.
• Consistently met and exceeded KPI targets, making over 80 outbound calls and 3 hours of talk time per day.
• Maintained accurate and up-to-date records using CRM and internal systems.
• Consistently achieved sales and revenue goals, reaching 20%-45% above target each month.
• Stayed current with product knowledge to provide comprehensive information to customers.

Reason for leaving: Came under new ownership and although they wanted to keep me employed, the offer was to work in another city.

• Served as the primary contact for all UK clients, managing email, phone, and message inquiries, including handling complaints.
• Utilised the CRM database and conducted independent research to identify new sales opportunities and maintain existing client relationships.
• Generated own leads using a variety of methods such as LinkedIn, utilised relationships with current clients and independent research.

Reason for leaving: Moved back to England.

• Responsible for managing inbound and outbound sales calls with both prospective and existing customers. This involved consulting, advising, and offering pay-per-booking solutions to holiday rental property owners.
• Focus on building long-term business relationships, optimizing the quality of property listings, and enhancing their return on investment.
• Working to set KPIs, making 100+ outbound calls and 3 hours talk time per day.
• Consistently hitting and exceeding sales targets, onboarding 3+ new clients per day.

Reason for leaving: End of contract due to COVID effecting the industry.

• Overseeing the daily operations of two hostels, including managing a reception and a volunteer team of 10 to 15 members.
• Ensuring the team is fully trained for all hostel duties through effective hiring and training practices.
• Implementing strategies to enhance guest satisfaction, boost reviews, and increase bookings.
• Analysing data and creating new sales and marketing strategies.

Reason for leaving: COVID restrictions forced us to close.