LEIDY FERNÁNDEZ
Puerto del Carmen,Tias
Summary
.
Enthusiastic Guest Experience Host with talent for creating memorable customer interactions and resolving issues swiftly. Enhanced guest satisfaction by implementing new feedback systems and streamlining check-in processes. Known for fostering welcoming atmosphere and exceeding service expectations.
Overview
10
10
years of professional experience
Work history
Guest experience/Host
Hotel Fariones
Lanzarote, Spain
05.2020 - 08.2025
- Manage guest relations to ensure high satisfaction levels.
- Handle challenging situations with professionalism and problem-solving skills.
- Coordinate with various departments to ensure seamless guest experiences.
- Assisted in organising special events, enhancing overall hotel offerings and increasing satisfaction rates.
- Delivered exceptional customer service by efficiently addressing guests' concerns.
- Enhanced guest experiences with proactive communication and problem-solving skills.
Barista
Nino's Co e Shop
Puerto del Carmen, Spain
05.2019 - 07.2022
- Delivered excellent customer service by taking orders and serving food and beverages.
- Maintained high hygiene standards and a welcoming atmosphere.
- Built strong rapport with regular customers.
Waitress
Los Aljibes
Puerto del Carmen, Spain
03.2018 - 05.2019
- Set up and cleaned tables, ensuring a tidy and organized dining area.
- Worked collaboratively with kitchen and bar staff to ensure smooth service.
- Assisted with menu recommendations and upselling.
Receptionist
Lopesan Costa Bavaro Resort
Punta Cana
03.2015 - 12.2017
- Greeted and checked in guests, ensuring smooth and efficient arrival and departure.
- Managed reservations, room allocations, and guest requests.
- Provided concierge assistance, offering local activity and dining recommendations.
- Coordinated with housekeeping and maintenance to ensure guest satisfaction.
- Handled guest complaints professionally, resolving issues promptly.
Education
Certificate of Higher Education - Tourism business and activities
UDIMA
Madrid Spain 09.2022 -
Skills
- Flexibility
- Communication Skills
- Problem Solving
- Teamwork
- Guest satisfaction management
- Service excellence orientation
LANGUAGES
English
German
Spanish
Timeline
Certificate of Higher Education - Tourism business and activities
UDIMA
09.2022 -
Guest experience/Host
Hotel Fariones
05.2020 - 08.2025
Barista
Nino's Co e Shop
05.2019 - 07.2022
Waitress
Los Aljibes
03.2018 - 05.2019
Receptionist
Lopesan Costa Bavaro Resort
03.2015 - 12.2017
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