Leide Chambers
Sheffield
Summary
Driven professional motivated to apply education and training to patient-centred role. Compassionate and pragmatic provider with commitment to patient wellness and support.
Forward-thinking policy team member dedicated to meeting changing needs with proactive policy changes. Experienced in researching changes, compiling reports and presenting findings.
Offering strong interpersonal and communication skills, coupled with ability to handle challenging situations with patience and empathy. Knowledgeable about customer service principles and adept at multi-tasking in fast-paced environments. Ready to use and develop problem-solving, active listening, and conflict resolution skills in Call Handler role.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Health advisor
DHU he
Chesterfield, Derbyshire
10.2024 - 06.2025
- Led initiatives towards community outreach programs, promoting public health awareness.
- Streamlined patient data management, resulting in improved efficiency.
- Conducted comprehensive health assessments for accurate diagnosis.
- Advocated for patients' rights and needs to ensure their wellbeing.
- Utilised advanced technologies to streamline workflow processes.
- Maintained confidentiality and discretion with sensitive personal information of callers at all times.
- Adapted quickly to changing procedures or protocols whilst maintaining high performance levels.
- Offered empathetic listening ear to distressed callers, providing reassurances where necessary.
- Improved efficiency with meticulous attention to detail in data entry tasks.
- Used strategic questioning to extract important details from callers to help plan responsive action.
Carer assistant
CRT health care
Chesterfield, Derbyshire
03.2023 - 03.2024
- Coordinated with healthcare professionals to provide comprehensive care.
- Offered emotional support to patients during difficult times.
- Provided care for elderly patients, promoting their dignity and respect.
- Managed dietary needs of patients, resulting in improved nutrition.
- Demonstrated empathy towards patients; fostering trustful relationships.
- Delivered high-quality care to clients with disabilities, achieving care plan objectives.
Care worker
Serendipity Health Care
Chesterfield, Derbyshire
07.2022 - 03.2023
- Managed household chores, created a clean environment.
- Facilitated social activities for the elderly, reducing feelings of isolation and loneliness among them.
- Assisted patients with daily living activities for increased independence.
- Administered medication with rigorous planning and recordkeeping.
- Listened to clients' current struggles to signpost relevant support.
Online ESL teacher
CEFET (Federal center of Education)
Sao Luis, Maranhao
02.2020 - 11.2022
- Led one-on-one tutoring sessions for struggling students, leading to marked improvement in their grades.
- Provided constructive criticism on spoken and written work, aiding the development of fluent conversational skills.
- Fostered a positive learning environment by maintaining open communication with students and parents.
- Facilitated regular feedback sessions with students, resulting in tailored lesson plans that fit their specific learning style.
English teacher
SEMED (Municipal Secretary of Education)
Sao Luis, Maranhao
02.2009 - 03.2022
- Collaborated with other teachers on curriculum development, ensuring consistency across year groups.
- Assisted in school event planning contributing towards enhanced school spirit and cohesiveness.
- Encouraged class participation and critical thinking through interactive assignments.
- Delivered engaging lectures to enhance students' interest in literature.
- Tailored teaching approach to accommodate individual student needs, promoting academic growth.
- Increased cultural awareness by integrating diverse texts into the syllabus.
- Developed comprehensive lesson plans for students' improved understanding of the English language.
- Taught advanced grammar lessons improving overall language proficiency.
- Conducted regular assessments of pupil's work, providing constructive feedback for improvement.
Education
Certificate of Higher Education - Portuguese and English Language and Literature
UNCEUMA -(University Center of Maranhao)
Sao Luis - Maranhao 08.2003 - 12.2006
Skills
- Multitasking efficiency
- Active Listening
- Customer Service
- Problem Solving
- Conflict Resolution
- Time Management
- Organisation Skills
- Adastra
- Computer Literacy
- Quick Learner
- Cultural Sensitivity
Languages
English
Fluent
Portuguese
Native
Affiliations
- Running
- Reading
- Gardening
Certification
latests certificates (2024):
SEND certification-
NHS pathways -
Safeguarding Children and Adults -
Preventing radicalization -
Moving and Handling -
Infection Prevention and Control -
Health, Safety and Welfare -
Fire Safety -
Equality and Diversity -
Data Security -
Accessible Information Standard -
Conflict Resolution -
I
References
References available upon request.
Timeline
Health advisor
DHU he
10.2024 - 06.2025
Carer assistant
CRT health care
03.2023 - 03.2024
Care worker
Serendipity Health Care
07.2022 - 03.2023
Online ESL teacher
CEFET (Federal center of Education)
02.2020 - 11.2022
English teacher
SEMED (Municipal Secretary of Education)
02.2009 - 03.2022
Certificate of Higher Education - Portuguese and English Language and Literature
UNCEUMA -(University Center of Maranhao)
08.2003 - 12.2006
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