Leia-Mai Durose
Redditch,Worcestershire
Summary
Dedicated professional with expertise in customer service, team training, and conflict resolution. Demonstrates strong time management and adaptability skills, ensuring efficient operations and positive client interactions. Holds a full UK driving license, enhancing flexibility and service delivery capabilities. Committed to leveraging active listening skills to foster collaborative environments and drive organisational success.
Organised, independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively. Possessing excellent memory and aptitude for calculations.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
Work history
Waitress
Warner Leisure Hotels
Studley, Warwickshire
08.2022 - Current
- Delivered efficient and friendly service, significantly enhancing customer satisfaction.
- Accommodated special event needs by providing customised services for parties.
- Executed food and drink orders with accuracy, elevating satisfaction rates.
- Collaborated closely with kitchen staff to ensure order precision.
- Maintained high service standards in a fast-paced restaurant environment.
- Responded to guest complaints, coordinating with management for swift resolutions.
- Assisted in training new waitstaff members, boosting team efficiency.
- Addressed special dietary requests through meticulous dish preparation and presentation.
Volunteer teaching assistant
Mapplebourgh green Primary School CofE
Mapplebourgh Green, Warwickshire
09.2023 - 02.2024
- Conducted regular assessments of SEN pupils' progress through formal tests and observations.
- Shared assessment results with parents and guardians to ensure transparency.
- Created a safe, supportive learning environment to foster positive relationships among students.
- Encouraged independent learning via structured tasks, enhancing self-reliance skills.
- Facilitated group activities to promote social interaction among SEN students.
- Enhanced comprehension by designing adaptive learning materials tailored to needs.
- Implemented positive reinforcement strategies to improve classroom behaviour.
- Provided one-to-one support, promoting self-confidence and independence in students.
Party host
Imagination Street
Redditch, Worcestershire
06.2022 - 04.2023
- Developed personalised party themes, creating memorable experiences for clients.
- Operated audio-visual equipment to ensure seamless entertainment during events.
- Delivered high energy and enthusiasm at parties, setting an engaging mood from the start.
- Adhered to health and safety regulations while serving food and drinks at events.
- Maintained professionalism under pressure by adapting to changing circumstances on event day.
- Supervised up to 24 children aged 2 to 12, ensuring a safe environment.
- Facilitated interactive games and activities to foster fun, inclusive environments.
- Assisted in setup and teardown of decorations, maintaining attention to detail throughout events.
Education
Diploma of Higher Education - Uniformed Public Services
South and City College Birmingham
Birmingham 09.2022 - 04.2024
GCSEs -
Studley High School
Studley, Warwickshire 09.2017 - 06.2022
Skills
- Customer service
- Team training
- Time management
- Conflict resolution
- Adaptability
- Active listening
- Full UK driving license
Affiliations
I used to be in the Police Cadets, where we learnt life skills and all aspects of policing. Being cadets taught us lifesaving techniques, first aid, community service, and how to police events like Bonfire Night and Remembrance Sunday.
References
References available upon request.
Timeline
Volunteer teaching assistant
Mapplebourgh green Primary School CofE
09.2023 - 02.2024
Diploma of Higher Education - Uniformed Public Services
South and City College Birmingham
09.2022 - 04.2024
Waitress
Warner Leisure Hotels
08.2022 - Current
Party host
Imagination Street
06.2022 - 04.2023
GCSEs -
Studley High School
09.2017 - 06.2022
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