Lee William Kelly
London
Summary
Results-driven professional with a proven track record in executive team leadership and strategic operational improvement. Adept at fostering exceptional interpersonal communication, leadership, and team building to drive organisational success. Skilled in employee coaching and development, consistently enhancing team performance and productivity. Committed to leveraging expertise to achieve long-term career goals in senior management roles.
Overview
30
30
years of professional experience
1
1
Certification
Work history
General Manager
45 Park Lane, Dorchester Collection
London
08 2022 - 2026.06
- Leading this 5 star hotel, gaining 2 Michelin Keys and the successful launch of Michelin Star Sushi Kanesaka operated along side reowned CUT by Wolfgang Puck.
- Acheived highest guest engagement scores company wide, year to date 2026.
- Implimented culture change to significantly reduce employee turnover and improve employee engagament score (9.0). Acheived Top 10 Sunday Times Best Employer, Best Hospitality Employer award.
- Chairmain of W1 General Manager's Association 2024.
- Board Member Hospitality Connect, Who's Cooking Dinner, Ambassador Room to Reward and Advisor Regents University.
- Achieved Master Innholder status June 2026.
Hotel Manager
The Berkeley
London
02 2020 - 08 2022
- Overseeing daily operations of this Forbes Five Star Hotel, Maybourne Group, as Hotel Manager and directly overseeing Food and Beverage.
- Project managed the opening of Cedric Grolet at The Berkeley.
- Implemented pandemic protocols and compliance.
- Led implementation of the 999 Drive Thru, supporting emergency services during the pandemic - recipient of Forbes Philanthropy Award and Catey Hotel of the Year 2021.
- Created "The Garden" - series of successful 'pop up' food and beverage operations including the sell out Summer Garden and The Beach Huts - recipient of Virtuoso Innovation Award.
General Manager
Monkey Island Estate
Bray
2017.11 - 2019.12
- Responsible for pre-opening and opening of this private Island in Bray with 47 keys. Small Luxury Hotels of the World.
- Developed overall Estate concept and fully implemented Sales and Marketing, Operational and Service strategies.
- Positive feedback from extensive media visits and guests including Sunday Times Best 100 Hotels UK, 9/10 The Times, Best Unique Spa, Top 10 New Hotels Robb Report.
- Supported as cover General Manager of The Gainsborough Bath Spa.
- Championed community involvement including Ways To Work, Berkshire Community Foundation.
Director of Food and Beverage
The Savoy
London
2015.10 - 2017.07
- Directed 28 million pound revenue, multi functional division with over 300 employees and 12 direct reports.
- Regional Food and Beverage Council for Accor LUXE UK, Ireland, Russia and Turkey, leading projects through local Food and Beverage Directors.
- Developed full restaurant concept for the restoration of Simpsons in the Strand and delivered the full project scope and critical path, on time.
- Defined strategy and business plans for all restaurants and bars, including the repositioning of Kaspar's, restoration of Simpsons in the Strand and the renovations of Thames and American Bar.
- Evolution of beverage programmes in 3 separate bars, including new menus, resulting in enhanced achievement and culminating in the American Bar achieving the status of Best Bar in the World.
- Member of Executive Management Team of The Savoy.
Director of Food and Beverage
Four Seasons Hotel
Singapore
2013.01 - 2015.09
- Renovated bar with strategic new concept, in partnership with the famed Javier de las Muelas of Dry Martini, Barcelona.
- Renovated all day dining outlet with new steak house concept, exceeding budgeted revenues.
- Improved employee opinion survey to 91% and entered the top 25 hotels in the group.
- Achieved highest revenue and GOP in F&B with introduction of seasonal promotion to local businesses.
- Member of Regional Bars and Restaurant Council, Asia Pacific and Regional Avero Revenue Management Champion Asia Pacific.
Director of Food and Beverage
Four Seasons Hotel
London Canary Wharf
2010.07 - 2013.01
- Directed quality drive, which resulted in 2011 3rd best overall F&B Operation and 100% food quality (bench marked against 86 Four Seasons Hotels).
- Improved divisional profitability through cost control (76% retention over standard of 30%).
- Highest F&B employee satisfaction survey 2011 since the hotel opened 1999.
Assistant Director of Food and Beverage
Four Seasons Hotel
Hampshire
2008.07 - 2010.07
- Implemented hotel wide labour planning, divisional training programmes and targets, and marketing and PR plans by area.
- Organised due diligence in preparation for the redundancy process during the economic crisis.
Restaurant and Bar Manager
Four Seasons Hotel
Costa Rica
2006.02 - 2008.07
- Tico's Bar Manager and Papagayo Restaurant Manager.
- Responsible for bar renovation and implemented new sushi concept.
- Achieved guest satisfaction full year 96% in 2007.
Conference Services Manager and Assistant Restaurant Manager
Four Seasons Hotel
Miami
2003.09 - 2006.02
- Conference Services Manager Opening team member.
- Managed programmes ranging from 10 to 200 guest rooms.
- Assistant Manager and responsible for the hotel wine programme.
Convention Services Manager
Boca Raton Resort and Club
, Florida
1998.09 - 2003.09
- Managed accounts ranging from 10 to 950 guest rooms on peak.
- Managed eight Catering, Banquet & Convention Concierge, who oversaw the co-ordination and inspection of 180,000 square metres of meeting space hosting up to 120 events daily.
Senior Headwaiter
Mosimann's Party Service
London
1997.01 - 1998.09
- Luxury Catering Service to 10 Downing Street, Government, Royal and Social Events in London.
Rooms Division Management Trainee
Kingston Plantation
South Carolina
1996.01 - 1996.12
- Housekeeping, Front Office and PBX.
Education
Bachelor of Science - Hotel and Catering Management
University of Surrey
GuildfordSecondary Education Exam -
Blatchington Mill School & Sixth Form College
Brighton and Hove, EnglandSkills
- Executive team leadership
- Exceptional interpersonal communication
- Leadership and team building
- Strategic operational improvement
- Employee coaching and development
Certification
- Introductory Certification, Court of Master Sommeliers
- Level One, Intensive Spanish, Miami-Dade College.
- Level One and Two Spanish, Berlitz Language School.
- Certified Meeting Professional (CMP) and trainer.
- Certified Instructor, Convention Management, American Hotel and Lodging Association AHLA).
- Level 3 Hygiene.
- Certificate in Housekeeping Management, Financial Management, Sales and Marketing, Security & Loss Prevention Management, Front Office Management and Food and Beverage Management Diplomas, American Hotel and Lodging Association.
Timeline
General Manager
Monkey Island Estate
2017.11 - 2019.12
Director of Food and Beverage
The Savoy
2015.10 - 2017.07
Director of Food and Beverage
Four Seasons Hotel
2013.01 - 2015.09
Director of Food and Beverage
Four Seasons Hotel
2010.07 - 2013.01
Assistant Director of Food and Beverage
Four Seasons Hotel
2008.07 - 2010.07
Restaurant and Bar Manager
Four Seasons Hotel
2006.02 - 2008.07
Conference Services Manager and Assistant Restaurant Manager
Four Seasons Hotel
2003.09 - 2006.02
Convention Services Manager
Boca Raton Resort and Club
1998.09 - 2003.09
Senior Headwaiter
Mosimann's Party Service
1997.01 - 1998.09
Rooms Division Management Trainee
Kingston Plantation
1996.01 - 1996.12
General Manager
45 Park Lane, Dorchester Collection
08 2022 - 2026.06
Hotel Manager
The Berkeley
02 2020 - 08 2022
Bachelor of Science - Hotel and Catering Management
University of Surrey
Secondary Education Exam -
Blatchington Mill School & Sixth Form College