LEETHA SUSAN JACOB
Coventry,West Midlands
Summary
Highly adaptable and results-driven professional with extensive expertise in administration, customer services, and team management. Demonstrates exceptional leadership skills, relationship management, and the ability to work under pressure while excelling in project management and complaint handling. Proficient in computer literacy and adept at arranging meetings, answering phones, and ensuring seamless operations. Committed to delivering outstanding customer care and patient care through effective people management and a focus on continuous improvement.
Overview
10
10
years of professional experience
2016
2016
years of post-secondary education
1
1
Certification
Work History
Health Care Assistant
Norton Grange Nursing Home
Coventry
05.2023 - 02.2025
- Ensured infection control measures were adhered to strictly for safe environment for both staff and patients alike.
- Kept detailed records of patient progress, assisted medical staff in treatment planning.
- Delivered high-quality patient service by maintaining cleanliness in wards.
- Handled challenging behaviour from 30 dementia-affected individuals effectively without resorting to force or intimidation.
- Assisted 30 elderly residents with daily tasks such as eating, bathing and dressing up for enhanced quality of life while living in care homes.
- Assisted in patient care, improved comfort and well-being.
- Collaborated with nurses to provide comprehensive patient care, ensuring smooth recovery path.
- Coordinated activities that encourage social interaction amongst residents within care home setting to foster sense of community spirit among them .
- Assisting and feeding them
- Assisted in physical therapy sessions with patients to promote mobility improvement.
- Monitored vital signs of patients with meticulous attention to detail for accurate readings.
- Managed personal hygiene of bed-bound patients, maintained dignity and respect at all times.
Director of Operations
Tyrus Techmologies Pvt Ltd
Kerala, India
10.2021 - 01.2023
- Facilitated seamless running of operations by serving as link between management and staff.
- Developed strategic plans for significant business growth.
- Worked with board of directors to establish objectives and decisively lead operations.
- Allocated resources to teams and projects based on need, performance and availability.
- Identified and resolved operational issues impacting productivity, performance or profitability.
- Created and led successful business culture focused on performance.
- Directed day-to-day work of almost 40 employees and motivated teams to exceed objectives.
- Evaluated staff performance, promoting career development and progression.
Project Engineer
MA BUILDERS
Kerala, India, INDIA
06.2015 - 10.2017
- Lead development of project plans, defining scope, goals, deliverables, and timelines
- Collaborate with stakeholders to understand project requirements and ensure alignment with company objectives
- Create and manage project budgets, tracking expenses and ensuring adherence to financial constraints for more than 7 projects on same time.
- Identify cost-saving opportunities without compromising project quality and integrity
- Develop and maintain project schedules, coordinating with subcontractors and suppliers to meet project milestones
- Implement effective time management strategies to prevent delays and ensure timely project completion
- Facilitate clear communication channels among project team members, clients, and stakeholders
- Prepare regular progress reports, detailing project status, milestones achieved, and upcoming tasks
- Allocated resources effectively, ensuring maximum utilisation without any wastage or shortages.
- Implemented strict safety regulations, securing safe working environment for all staff members.
- Identified potential risks for proactive mitigation and avoidance of project delays.
- Enhanced system reliability with rigorous testing and validations protocols.
- Cooperated closely with architects and construction personnel during project planning stages, ensuring comprehensive integration of all aspects into overall plan.
- Drove process improvements by adopting latest engineering techniques and technologies.
- Streamlined communication channels for effective information exchange between departments.
- Participated in regular training programmes to stay abreast of industry trends and advancements in technology.
- Led multi-disciplinary reviews, generating comprehensive feedback for design improvements.
- Coordinated cross-functional teams, resulting in seamless project execution.
- Established robust quality controls for improved product durability.
Education
Master of Science - Construction Mnagement with BIM
Coventry University
Coventry 01.2023 - 01.2024
Bachelor of Technology - Civil Engineering
MBCCET
Kerala06.2015
Skills
- Ability To Work Under Pressure
- Adaptability
- Administration
- Answering Phones
- Arranging Meetings
- Computer Literacy
- Customer Services
- Customer Care
- Complaint Handling
- Relationship Management
- Project Management
- Management
- Team Management
- People Management
- Leadership Skills
- Patient care
Affiliations
- Reading,Dancing
Certification
Care trainings
Timeline
Health Care Assistant
Norton Grange Nursing Home
05.2023 - 02.2025
Master of Science - Construction Mnagement with BIM
Coventry University
01.2023 - 01.2024
Director of Operations
Tyrus Techmologies Pvt Ltd
10.2021 - 01.2023
Project Engineer
MA BUILDERS
06.2015 - 10.2017
Care trainings
Bachelor of Technology - Civil Engineering
MBCCET
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